Afrihost CAPPED ADSL Feedback (MTN)

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Bashley said:
Hi Peoples,

I am unable to open a couple of webpages. Is there a problem with Afrihost again? I PM'd the Afri-people but the do not reply.

Thanks
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Likewise here. Intermittent DNS lookup errors. Switching to a telkom capped account and all is OK. This has been on and off since early this morning.

Reloading the page sometimes 3 times then it works.

Any issues afri-people?
 
Grouter said:
Likewise here. Intermittent DNS lookup errors. Switching to a telkom capped account and all is OK. This has been on and off since early this morning.

Reloading the page sometimes 3 times then it works.

Any issues afri-people?
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Not seeing any issues on our end, have you run any troubleshooting on the connection that you can paste up here?
 
DNS acting up again today and seems to be getting worse as the day goes on. I'm now fed up with this and cancelling.
 
kamikazi said:
DNS acting up again today and seems to be getting worse as the day goes on. I'm now fed up with this and cancelling.
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We are not seeing any DNS errors on our side at the moment, when the DNS issues flares up, are you able to ping the affected site at all? Or even run a traceroute to the affected site or IP?
 
chopsky said:
Yeh, was having issues too. Also switched over to Telkom. Most international sites weren't working.
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Is your DNS set to automatic on your ADSL modem? When the error occurs can you still ping or run a traceroute to the affected site?
 
AfriGenie said:
We are not seeing any DNS errors on our side at the moment, when the DNS issues flares up, are you able to ping the affected site at all? Or even run a traceroute to the affected site or IP?
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This is what is so strange about the situation. Don't seem to be getting any ping timeouts, but some trace routes look like they take forever to complete. I don't understand why some sites won't resolve, it doesn't seem to differentiate between international and local sites and it feels completely random in nature.

I've reconfigured my Telkom account and it feels much more responsive...
 
AfriGuy said:
Not seeing any issues on our end, have you run any troubleshooting on the connection that you can paste up here?
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Yes. I tried 2 traces to this site and got the error: "Unable to resolve target system name www.mybroadband.co.za. Connected to a Telkom account and trace worked fine. My DNS is set to auto so it's 196.7.7.7 and 196.7.8.9.

This is happening on local and international and is intermittent. As a pc tech, "intermittent" at my end when nothing is changing at my end usually means the "intermittency" is at "the other end", ie: your end. :)
 
kamikazi said:
This is what is so strange about the situation. Don't seem to be getting any ping timeouts, but some trace routes look like they take forever to complete. I don't understand why some sites won't resolve, it doesn't seem to differentiate between international and local sites and it feels completely random in nature.

I've reconfigured my Telkom account and it feels much more responsive...
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Exactly what's happening here to me too, so in other words: +1
 
Grouter said:
Yes. I tried 2 traces to this site and got the error: "Unable to resolve target system name www.mybroadband.co.za. Connected to a Telkom account and trace worked fine. My DNS is set to auto so it's 196.7.7.7 and 196.7.8.9.

This is happening on local and international and is intermittent. As a pc tech, "intermittent" at my end when nothing is changing at my end usually means the "intermittency" is at "the other end", ie: your end. :)
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Can I ask that you set your DNS to manual, then test using 196.7.7.7 as the primary DNS, with 196.7.8.9 as the secondary DNS.

Then see if that makes a difference, if it is the same, could you try 196.7.7.7 as the primary as 8.8.8.8 as the secondary.

We run constant monitoring on all of our DNS Clusters, and we would know as soon as one of them has an issue, as it stands they are all operational, so I wonder if it is perhaps the routing to some sites.
 
Extremely slow this side too, 80kB/s on 10mb line.. multi-threaded HTTP download.

Changed to Google's DNS and same issue
 
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AfriGenie said:
Can I ask that you set your DNS to manual, then test using 196.7.7.7 as the primary DNS, with 196.7.8.9 as the secondary DNS.

Then see if that makes a difference, if it is the same, could you try 196.7.7.7 as the primary as 8.8.8.8 as the secondary.

We run constant monitoring on all of our DNS Clusters, and we would know as soon as one of them has an issue, as it stands they are all operational, so I wonder if it is perhaps the routing to some sites.
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Issue seems completely resolved (for now) so testing as per your request would be pointless, not so? I will set it up all the same and see how it goes.

As I say, it's been intermittent and at the moment it's schweet.
 
Grouter said:
Issue seems completely resolved (for now) so testing as per your request would be pointless, not so? I will set it up all the same and see how it goes.

As I say, it's been intermittent and at the moment it's schweet.
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Out of curiosity, what brand of modem do you have?
 
AfriGenie said:
Out of curiosity, what brand of modem do you have?
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The non-telkom branded D-Link DSL2750U. In case you're wondering, DNS on it is set to Auto-discover.

Account is flying now, no issues whatsoever.
 
Grouter said:
The non-telkom branded D-Link DSL2750U. In case you're wondering, DNS on it is set to Auto-discover.

Account is flying now, no issues whatsoever.
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I have the exact modem, and I kept getting those types of errors as well, setting the DNS to manual seems to correct it for me. The strange thing is that I have gone through a few - lightning killed four in a year in Centurion - and this happened on two of them, so I wonder if there is perhaps not something on the modem firmware that is unhappy with automatically pulling the DNS settings from us.
 
Spoke too soon. :(

Setting to Google DNS - no better. Setting to 196.7.7.7 and google, no better. Seems totally random. Can get to www.planetf1.com no problems 1 minute, then try again and nothing.

Capture.JPG
 
AfriGenie said:
I have the exact modem, and I kept getting those types of errors as well, setting the DNS to manual seems to correct it for me. The strange thing is that I have gone through a few - lightning killed four in a year in Centurion - and this happened on two of them, so I wonder if there is perhaps not something on the modem firmware that is unhappy with automatically pulling the DNS settings from us.
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Fair comment, But modem has been fine till now. "Dialling" via PPPOE a telkom capped account and everything is perfect. I used my afrihost account details in a PPPOE connection, thus going through the modem in bridge mode and it's just the same - that is, random site timeouts, DNS lookup failures, etc. Up, down, up, down. Good one minute, broken the next. I'll see what it's like tomorrow because for the last 2 months it's been perfect and I've been very happy with it. Maybe it's our Knysna Telkom techs fiddling about which has happened before...
 
blaaislaai said:
I can open that perfectly fine on 196.7.7.7

But having an extremely slow connection
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What sort of account do you have? And what speeds are you seeing at the moment? Has there been any increase in latency on your connection as well?
 
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