Afrihost CAPPED ADSL Feedback (MTN)

Prof.Merlin · Feb 10, 2015

AfriGuy said:
I see someone else also reported this in the Business thread - I'm getting this checked out
Hard to tell with your traceroute where the latency is being introduced though.

yeah telkom does not like me doing traceroutes it seems

AfriGuy · Feb 10, 2015

i.got~issues said:
Hmmmm.... International def. not kosher all of a sudden...

Our team are looking into this.

AfriGuy · Feb 10, 2015

Prof.Merlin said:
yeah telkom does not like me doing traceroutes it seems

Do the results look similar using a different account?

i.got~issues · Feb 10, 2015

AfriGuy said:
Our team are looking into this.

Here... to Merlin's rdio.com

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                   No response from host -  100 |   20 |    0 |    0 |    0 |    0 |    0 |
|                           41.181.51.181 -    0 |   50 |   50 |   21 |   32 |   42 |   23 |
|                           41.181.51.182 -    0 |   50 |   50 |   21 |   24 |   59 |   39 |
|   tb-dca-2.za--qux-a.za.mtnbusiness.net -    0 |   50 |   50 |   21 |   25 |   79 |   23 |
|                     unc-cpt-1.mtnns.net -    0 |   50 |   50 |   21 |   24 |   53 |   21 |
|                           196.44.31.106 -    0 |   50 |   50 |   22 |   24 |   56 |   23 |
|      am-cr-1.am--lt-cr-1.uk-a.mtnns.net -   15 |   41 |   35 |  183 |  189 |  232 |  215 |
|        ls-pr-2.uk--ls-cr-1.uk-a.mtn.net -   10 |   44 |   40 |  182 |  185 |  220 |  184 |
|                          195.50.122.181 -   10 |   44 |   40 |  183 |  188 |  242 |  184 |
|    ae-1-5.bar1.SanFrancisco1.Level3.net -   19 |   38 |   31 |    0 |  323 |  351 |  323 |
|    ae-1-5.bar1.SanFrancisco1.Level3.net -   15 |   41 |   35 |  322 |  325 |  384 |  323 |
|MOSAIC-NETW.bar1.SanFrancisco1.Level3.net -  22 |   38 |   30 |  324 |  326 |  340 |  324 |
|                            www.rdio.com -    7 |   46 |   43 |  322 |  324 |  337 |  324 |
|________________________________________________|______|______|______|______|______|______|

am-cr-1.am--lt-cr-1.uk-a.mtnns.net

and to his github;

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                   No response from host -  100 |   20 |    0 |    0 |    0 |    0 |    0 |
|                           41.181.201.93 -    0 |   50 |   50 |   21 |   28 |   51 |   22 |
|                           41.181.201.94 -    0 |   50 |   50 |   21 |   26 |   61 |   21 |
|   tb-dca-2.za--qux-a.za.mtnbusiness.net -    0 |   50 |   50 |   21 |   27 |   92 |   21 |
|                   compj-cpt-1.mtnns.net -    0 |   50 |   50 |   21 |   24 |   56 |   24 |
|        ct-cr-2.za--tb-cr-1.za.mtnns.net -    0 |   50 |   50 |   22 |   25 |   55 |   22 |
|      ct-cr-1.za--ct-cr-2.za-a.mtnns.net -    0 |   50 |   50 |   22 |   24 |   28 |   23 |
|      am-cr-1.am--lt-cr-1.uk-a.mtnns.net -   10 |   44 |   40 |  184 |  190 |  263 |  184 |
|        ls-pr-2.uk--ls-cr-1.uk-a.mtn.net -   12 |   43 |   38 |  183 |  185 |  210 |  185 |
|                          195.50.122.181 -    5 |   47 |   45 |  183 |  186 |  228 |  184 |
|    ae-4-90.edge3.Washington4.Level3.net -   58 |   26 |   11 |  268 |  269 |  276 |  269 |
|    ae-4-90.edge3.Washington4.Level3.net -   45 |   29 |   16 |  268 |  273 |  305 |  269 |
| GITHUB-INC.edge3.Washington4.Level3.net -    3 |   49 |   48 |  267 |  269 |  280 |  269 |
|                          192.30.252.203 -    0 |   50 |   50 |  250 |  253 |  262 |  250 |
|                              github.com -   10 |   44 |   40 |    0 |  269 |  272 |  270 |
|________________________________________________|______|______|______|______|______|______|

AfriGuy · Feb 10, 2015

i.got~issues said:

Here... to Merlins rdio.com

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                   No response from host -  100 |   20 |    0 |    0 |    0 |    0 |    0 |
|                           41.181.51.181 -    0 |   50 |   50 |   21 |   32 |   42 |   23 |
|                           41.181.51.182 -    0 |   50 |   50 |   21 |   24 |   59 |   39 |
|   tb-dca-2.za--qux-a.za.mtnbusiness.net -    0 |   50 |   50 |   21 |   25 |   79 |   23 |
|                     unc-cpt-1.mtnns.net -    0 |   50 |   50 |   21 |   24 |   53 |   21 |
|                           196.44.31.106 -    0 |   50 |   50 |   22 |   24 |   56 |   23 |
|      am-cr-1.am--lt-cr-1.uk-a.mtnns.net -   15 |   41 |   35 |  183 |  189 |  232 |  215 |
|        ls-pr-2.uk--ls-cr-1.uk-a.mtn.net -   10 |   44 |   40 |  182 |  185 |  220 |  184 |
|                          195.50.122.181 -   10 |   44 |   40 |  183 |  188 |  242 |  184 |
|    ae-1-5.bar1.SanFrancisco1.Level3.net -   19 |   38 |   31 |    0 |  323 |  351 |  323 |
|    ae-1-5.bar1.SanFrancisco1.Level3.net -   15 |   41 |   35 |  322 |  325 |  384 |  323 |
|MOSAIC-NETW.bar1.SanFrancisco1.Level3.net -  22 |   38 |   30 |  324 |  326 |  340 |  324 |
|                            www.rdio.com -    7 |   46 |   43 |  322 |  324 |  337 |  324 |
|________________________________________________|______|______|______|______|______|______|

am-cr-1.am--lt-cr-1.uk-a.mtnns.net

Doesn't look like latency is the issue here, but rather throughput. I'll let you guys know once I have a better understanding of what's going on.

Prof.Merlin · Feb 10, 2015

AfriGuy said:
Do the results look similar using a different account?

Using Web Africa

julian@gateway:~$ traceroute -n github.com
traceroute to github.com (192.30.252.130), 30 hops max, 60 byte packets
1 172.16.4.193 0.720 ms 0.747 ms 0.831 ms
2 * * *
3 196.38.73.86 33.442 ms 35.177 ms 37.683 ms
4 196.38.73.85 39.192 ms 42.616 ms 45.012 ms
5 196.38.73.9 46.707 ms 49.129 ms 51.408 ms
6 196.26.0.62 58.093 ms 57.494 ms 60.860 ms
7 168.209.246.1 225.459 ms 196.463 ms 198.779 ms
8 168.209.246.3 199.692 ms 202.029 ms 202.760 ms
9 195.50.124.33 204.079 ms 204.757 ms 204.066 ms
10 4.69.149.210 298.666 ms 293.399 ms *
11 4.69.149.210 293.267 ms 4.69.149.82 271.644 ms *
12 * * *
13 * * *
14 * * *
15 * *^C
julian@gateway:~$ traceroute -n rdio.com
traceroute to rdio.com (206.217.198.146), 30 hops max, 60 byte packets
1 172.16.4.193 0.595 ms 0.667 ms 0.705 ms
2 * * *
3 196.38.73.86 31.964 ms 34.917 ms 36.924 ms
4 196.38.73.85 38.748 ms 40.706 ms 44.622 ms
5 196.38.73.9 46.331 ms 48.404 ms 51.110 ms
6 196.26.0.63 56.504 ms 59.751 ms 59.844 ms
7 168.209.201.85 240.647 ms 212.881 ms 210.119 ms
8 83.231.235.221 212.453 ms 213.206 ms 212.791 ms
9 129.250.3.31 209.548 ms 211.235 ms 211.592 ms
10 141.136.96.181 203.070 ms 199.605 ms 198.270 ms
11 89.149.184.238 304.205 ms 298.129 ms 297.577 ms
12 173.205.61.138 291.173 ms 289.963 ms 288.962 ms
13 69.31.110.254 297.126 ms 301.244 ms 301.242 ms
14 69.31.110.82 301.422 ms 301.835 ms 303.401 ms
15 * * *
16 * * *
17 * * *
18 * * *

w1z4rd · Feb 10, 2015

Default (Netherlands)
Very slow
Australia (Melbourne)
Very slow
Canada (Beauharnois, Montreal)
Very slow
Canada (Toronto, Ontario)
Very slow
France (Roubaix)
Very slow
Germany (Nurnberg)
Very slow
Japan (Tokyo)
Very slow
Netherlands (Amsterdam)
Very slow
Singapore (Singapore)
Very slow
Turkey (Istanbul)
Very slow
United Kingdom (Hampshire)
Very slow
United Kingdom (Liverpool)
Very slow
USA (Atlanta, Georgia)
Very slow
USA (Dallas, Texas)
Very slow
USA (Salt Lake City, Utah)
Very slow
USA (San Francisco, California)
Very slow
USA (San Jose, California)
Very slow
USA (Seattle, Washington)
Very slow
USA (Tampa, Florida)
Very slow
USA (Washington, D.C.)
Very slow
USA (Wilmington, Delaware)
Very slow

:wtf:

This in on a 150GB capped account

Looks like international is borked.

AfriGuy · Feb 10, 2015

Prof.Merlin said:
Using Web Africa

Hhhmm, latency is still a little erratic. Hard to tell now though - lets run some tests once we've determined what's happening with international throughput.

AfriGuy · Feb 10, 2015

ghoti said:
Default (Netherlands)
Very slow
Australia (Melbourne)
Very slow
Canada (Beauharnois, Montreal)
Very slow
Canada (Toronto, Ontario)
Very slow
France (Roubaix)
Very slow
Germany (Nurnberg)
Very slow
Japan (Tokyo)
Very slow
Netherlands (Amsterdam)
Very slow
Singapore (Singapore)
Very slow
Turkey (Istanbul)
Very slow
United Kingdom (Hampshire)
Very slow
United Kingdom (Liverpool)
Very slow
USA (Atlanta, Georgia)
Very slow
USA (Dallas, Texas)
Very slow
USA (Salt Lake City, Utah)
Very slow
USA (San Francisco, California)
Very slow
USA (San Jose, California)
Very slow
USA (Seattle, Washington)
Very slow
USA (Tampa, Florida)
Very slow
USA (Washington, D.C.)
Very slow
USA (Wilmington, Delaware)
Very slow

:wtf:

This in on a 150GB capped account Looks like international is borked.

We're aware

Our team are looking into this.

i.got~issues · Feb 10, 2015

ghoti said:
<snip>
:wtf:

This in on a 150GB capped account Looks like international is borked.

Yup ... packet loss on Afrihost international, 10%-20%... other ISPs it is 0%.

AfriGuy said:
We're aware Our team are looking into this.

Good to hear!

Kaito · Feb 10, 2015

Did something happen in the Cape Town area?
Getting download speeds of about 25kB/s.

Brown Fox · Feb 10, 2015

What going on in CT?

40Mbps VDSL

http://www.speedtest.net/result/4131129962.png

AfriGuy · Feb 10, 2015

Kaito said:
Did something happen in the Cape Town area?
Getting download speeds of about 25kB/s.

We're seeing some degradation on international destinations, our team are looking into this

AfriGuy · Feb 10, 2015

Brown Fox said:
What going on in CT?View attachment 190377

40Mbps VDSL

http://www.speedtest.net/result/4131129962.png

Definitely shouldn't be so slow locally. Could you PM me your DSL username please?

Brown Fox · Feb 10, 2015

AfriGuy said:
Definitely shouldn't be so slow locally. Could you PM me your DSL username please?

PM sent

AfriGuy · Feb 10, 2015

Brown Fox said:
PM sent

Thanks, will follow up in a few mins.

Brown Fox · Feb 10, 2015

AfriGuy said:
Thanks, will follow up in a few mins.

Router stats

VDSL Port Details Upstream Downstream
Line Rate: 3.129 Mbps 38.505 Mbps
Actual Net Data Rate: 3.072 Mbps 38.393 Mbps
Trellis Coding: ON ON
SNR Margin: 22.5 dB 6.9 dB
Actual Delay: 4 ms 16 ms
Transmit Power: 1.1 dBm 14.4 dBm
Receive Power: 0.0 dBm -3.2 dBm
Actual INP: 2.0 symbols 6.0 symbols
Total Attenuation: 3.5 dB 17.7 dB
Attainable Net Data Rate: 11.508 Mbps 48.514 Mbps

AfriGuy · Feb 10, 2015

Brown Fox said:
Router stats

VDSL Port Details Upstream Downstream
Line Rate: 3.129 Mbps 38.505 Mbps
Actual Net Data Rate: 3.072 Mbps 38.393 Mbps
Trellis Coding: ON ON
SNR Margin: 22.5 dB 6.9 dB
Actual Delay: 4 ms 16 ms
Transmit Power: 1.1 dBm 14.4 dBm
Receive Power: 0.0 dBm -3.2 dBm
Actual INP: 2.0 symbols 6.0 symbols
Total Attenuation: 3.5 dB 17.7 dB
Attainable Net Data Rate: 11.508 Mbps 48.514 Mbps

Lets follow this up via PM, makes it easier to keep track of the conversation.

RickNRoller · Feb 10, 2015

Definitely looks like international is struggling. Is it an Afrihost issue or the actual international links?

AfriGuy · Feb 10, 2015

RickNRoller said:
Definitely looks like international is struggling. Is it an Afrihost issue or the actual international links?

We've just added a network notice around this

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