Afrihost CAPPED ADSL Feedback (MTN)

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9pm and I don't have 160 ping. Looking good guys.

Pinging afrihost.com [197.242.144.102] with 32 bytes of data:
Reply from 197.242.144.102: bytes=32 time=30ms TTL=58
Reply from 197.242.144.102: bytes=32 time=29ms TTL=58
Reply from 197.242.144.102: bytes=32 time=29ms TTL=58
Reply from 197.242.144.102: bytes=32 time=29ms TTL=58

Ping statistics for 197.242.144.102:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 29ms, Maximum = 30ms, Average = 29ms

Will run a quick mtr. Can tell you gaming feels a whole lot better than usual.

EDIT soooo much better.

Afrihost.jpg
 
Last edited:
What You See is What You Get
Sometimes the simple things in life are the best. Our Capped DSL is exactly that: simple, straightforward and superb. You get Premium unshaped broadband, and you always get what you paid for. Our Capped DSL accepts up to 6 concurrent connections, all of which can connect to the internet at the highest speed your line can go. Which means that everyone gets maximum line performance for their browsing, streaming, gaming and everything else. Just logon and go nuts.

Thought this was quite funny...
 
Davedes said:
What You See is What You Get
Sometimes the simple things in life are the best. Our Capped DSL is exactly that: simple, straightforward and superb. You get Premium unshaped broadband, and you always get what you paid for. Our Capped DSL accepts up to 6 concurrent connections, all of which can connect to the internet at the highest speed your line can go. Which means that everyone gets maximum line performance for their browsing, streaming, gaming and everything else. Just logon and go nuts.

Thought this was quite funny...
Click to expand...

Lol... Go nuts from the slow speeds and high latency.
 
This is the answer from support at 5:44 this morning the answer is a joke

Hi Thorsten

I trust you are well :-)

Thank you for your valued email.

Please accept our sincere apologies for the late response.

We don't shape our capped accounts. Please see our shaping policy
We manage all of our uncapped adsl accounts on an hour to hour basis depending on the performance of our network at that time.

If the capacity of the network is stretched at that time we will dynamically shape and manage the account to relieve congestion on the network.

These uncapped clients will be chosen based on historical bandwidth usage.The uncapped users with the most amount of bandwidth used will be managed first if there is network congestion.

Capped adsl accounts will not be affected by any shaping or management on the account. The capped accounts will always get whatever your line speed is able to give you.

We evaluate our network capacity on a hour to hour basis and if network congestion is eased we will un-manage the uncapped accounts until such time as capacity is stretched.

It is our goal to ensure the best possible experience for both the biggest and the smallest of our clients given the parameters we have and as such we reserve the right to manage the uncapped adsl accounts as we deem necessary to ensure optimal performance across our network for all of our clients.

Have a great day and please let me know if I can help with anything else!

Warm regards

Neo.Mothibe
Afrihost.com
Pure Internet Joy!

Please visit your Afrihost Client Zone, https://clientzone.afrihost.com to activate your account, update your details, make changes to your account and packages and much much more.
Afrihost - Pure Internet Joy!

P.S. You can visit your ClientZone at https://clientzone.afrihost.com to get help, manage your account, update your contact and billing details, get your invoices, make changes to your account and packages and much much more.
 
AfriGuy said:
Thanks, I've asked our team to follow this up and get in touch with you tomorrow.
Click to expand...

Look at your support reply
Hi Thorsten

I trust you are well :-)

Thank you for your valued email.

Please accept our sincere apologies for the late response.

We don't shape our capped accounts. Please see our shaping policy
We manage all of our uncapped adsl accounts on an hour to hour basis depending on the performance of our network at that time.

If the capacity of the network is stretched at that time we will dynamically shape and manage the account to relieve congestion on the network.

These uncapped clients will be chosen based on historical bandwidth usage.The uncapped users with the most amount of bandwidth used will be managed first if there is network congestion.

Capped adsl accounts will not be affected by any shaping or management on the account. The capped accounts will always get whatever your line speed is able to give you.

We evaluate our network capacity on a hour to hour basis and if network congestion is eased we will un-manage the uncapped accounts until such time as capacity is stretched.

It is our goal to ensure the best possible experience for both the biggest and the smallest of our clients given the parameters we have and as such we reserve the right to manage the uncapped adsl accounts as we deem necessary to ensure optimal performance across our network for all of our clients.

Have a great day and please let me know if I can help with anything else!

Warm regards

Neo.Mothibe
Afrihost.com
Pure Internet Joy!

Please visit your Afrihost Client Zone, https://clientzone.afrihost.com to activate your account, update your details, make changes to your account and packages and much much more.
Afrihost - Pure Internet Joy!

P.S. You can visit your ClientZone at https://clientzone.afrihost.com to get help, manage your account, update your contact and billing details, get your invoices, make changes to your account and packages and much much more.
 
Well this is my reply from support. So it's confirmed that there's IPC capacity issues and capped accounts are now being shaped also...

I trust that you are well, despite your connectivity issues :)

We'll have to take into consideration that the speeds are only affected at a particular time period during the evening (or more, whenever you experience slow connectivity).

The reason that I mention this is due to the fact that our IPC load had spiked, causing most of our DSL users to experience slow connectivity. This was caused by over-utilization of bandwidth on our network, and in order for the usage of bandwidth to lower, our system was forced to prioritize specific types of web activity.

After discussing this with management, it would seem that our engineers, as well as MTN Business's engineers, are currently working on resolving the matter, and attempting to clear the load, and balance it.

I apologize for any inconvenience which this may cause, and thank you for your patience and understanding in the matter, David.

Should you require further clarification on the matter, I would be more than willing to assist :)

Have a great day and please let me know if I can help with anything else!

Warm regards

Jason.O
 
Davedes said:
Well this is my reply from support. So it's confirmed that there's IPC capacity issues and capped accounts are now being shaped also...

I trust that you are well, despite your connectivity issues :)

We'll have to take into consideration that the speeds are only affected at a particular time period during the evening (or more, whenever you experience slow connectivity).

The reason that I mention this is due to the fact that our IPC load had spiked, causing most of our DSL users to experience slow connectivity. This was caused by over-utilization of bandwidth on our network, and in order for the usage of bandwidth to lower, our system was forced to prioritize specific types of web activity.

After discussing this with management, it would seem that our engineers, as well as MTN Business's engineers, are currently working on resolving the matter, and attempting to clear the load, and balance it.

I apologize for any inconvenience which this may cause, and thank you for your patience and understanding in the matter, David.

Should you require further clarification on the matter, I would be more than willing to assist :)

Have a great day and please let me know if I can help with anything else!

Warm regards

Jason.O
Click to expand...

oh dear, that poor support guy is going to get nailed for lying and for not using the "please send a traceroute" template response they normally use.
 
Davedes said:
Well this is my reply from support. So it's confirmed that there's IPC capacity issues and capped accounts are now being shaped also...

I trust that you are well, despite your connectivity issues :)

We'll have to take into consideration that the speeds are only affected at a particular time period during the evening (or more, whenever you experience slow connectivity).

The reason that I mention this is due to the fact that our IPC load had spiked, causing most of our DSL users to experience slow connectivity. This was caused by over-utilization of bandwidth on our network, and in order for the usage of bandwidth to lower, our system was forced to prioritize specific types of web activity.

After discussing this with management, it would seem that our engineers, as well as MTN Business's engineers, are currently working on resolving the matter, and attempting to clear the load, and balance it.

I apologize for any inconvenience which this may cause, and thank you for your patience and understanding in the matter, David.

Should you require further clarification on the matter, I would be more than willing to assist :)

Have a great day and please let me know if I can help with anything else!

Warm regards

Jason.O
Click to expand...
Ooh, poor Jason is going to get an earful for telling the truth.

So then, what we've established is that Afrihost and MTN are playing around with their bandwidth management in order go get usage down by shaping all capped, uncapped and business uncapped accounts.

So surely if one of the staff members knows what is going on, the social media team should too? Which leads me to believe that you have been intentionally lying all along about not shaping capped and business uncapped and not admitting that you are running low on IPC capacity as confirmed above.

Not only this, it is in breach of the Advertising Standards of south Africa by advertising a product/service that will not perform as advertised - being advertised that capped, business uncapped is unshaped meanwhile shaping is actually happening.

Any comment, afripeeps?
 
ghostR said:
Ooh, poor Jason is going to get an earful for telling the truth.

So then, what we've established is that Afrihost and MTN are playing around with their bandwidth management in order go get usage down by shaping all capped, uncapped and business uncapped accounts.

So surely if one of the staff members knows what is going on, the social media team should too? Which leads me to believe that you have been intentionally lying all along about not shaping capped and business uncapped and not admitting that you are running low on IPC capacity as confirmed above.

Not only this, it is in breach of the Advertising Standards of south Africa by advertising a product/service that will not perform as advertised - being advertised that capped, business uncapped is unshaped meanwhile shaping is actually happening.

Any comment, afripeeps?
Click to expand...

Spot on
 
Davedes said:
Well this is my reply from support. So it's confirmed that there's IPC capacity issues and capped accounts are now being shaped also...

I trust that you are well, despite your connectivity issues :)

We'll have to take into consideration that the speeds are only affected at a particular time period during the evening (or more, whenever you experience slow connectivity).

The reason that I mention this is due to the fact that our IPC load had spiked, causing most of our DSL users to experience slow connectivity. This was caused by over-utilization of bandwidth on our network, and in order for the usage of bandwidth to lower, our system was forced to prioritize specific types of web activity.

After discussing this with management, it would seem that our engineers, as well as MTN Business's engineers, are currently working on resolving the matter, and attempting to clear the load, and balance it.

I apologize for any inconvenience which this may cause, and thank you for your patience and understanding in the matter, David.

Should you require further clarification on the matter, I would be more than willing to assist :)

Have a great day and please let me know if I can help with anything else!

Warm regards
Click to expand...

I don't think this is different from what we have been saying, but there are some inconsistencies, which we'll have to chat to the consultant in question about.

We don't shape capped account or prioritise services (which is basically shaping) to relieve demand. If we did this, we'd have to make that public and it's not the case. We are seeing more demand than we'd like and we believe that by managing P2P more aggressively (on Uncapped accounts) we can improve the overall network experience (this may be what the agent was referring to, perhaps not as clearly as we'd like).

But essentially we are in agreement that during certain peak times, demand is very high and the network is not performing as well as it could, due to P2P traffic bypassing our shaping rules (for Uncapped) and creating higher contention that we'd like.
 
kohlhtor said:
Look at your support reply
Hi Thorsten

I trust you are well :-)

Thank you for your valued email.

Please accept our sincere apologies for the late response.

We don't shape our capped accounts. Please see our shaping policy
We manage all of our uncapped adsl accounts on an hour to hour basis depending on the performance of our network at that time.

If the capacity of the network is stretched at that time we will dynamically shape and manage the account to relieve congestion on the network.

These uncapped clients will be chosen based on historical bandwidth usage.The uncapped users with the most amount of bandwidth used will be managed first if there is network congestion.

Capped adsl accounts will not be affected by any shaping or management on the account. The capped accounts will always get whatever your line speed is able to give you.

We evaluate our network capacity on a hour to hour basis and if network congestion is eased we will un-manage the uncapped accounts until such time as capacity is stretched.

It is our goal to ensure the best possible experience for both the biggest and the smallest of our clients given the parameters we have and as such we reserve the right to manage the uncapped adsl accounts as we deem necessary to ensure optimal performance across our network for all of our clients.

Have a great day and please let me know if I can help with anything else!

Warm regards

Afrihost.com
Pure Internet Joy!

Please visit your Afrihost Client Zone, https://clientzone.afrihost.com to activate your account, update your details, make changes to your account and packages and much much more.
Afrihost - Pure Internet Joy!

P.S. You can visit your ClientZone at https://clientzone.afrihost.com to get help, manage your account, update your contact and billing details, get your invoices, make changes to your account and packages and much much more.
Click to expand...

This looks like it's a reply intended for an Uncapped client, so the information is basically not really relevant. That's not good from us :(
 
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