Afrihost CAPPED ADSL Feedback (MTN)

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AfriMan said:
We're pretty confident that we'll have the upgrade on time - but I can promise you that calls are being made and emails are flying to make sure that we don't slip on our side. We're 100% ready for Telkom to make the upgrade live :)
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When is the upgrade happening? Running at 25 percent of normal speed in Cape Town
 
Jim West said:
Aw shucks I don't know. Frankly am not too bothered about it. Just curious more than anything. Your explanation about the system compensating for increased demand makes sense because I find that as the latency picks up, so too does the frequency of the spikes (packet loss).
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Definitely makes sense then - so upgrade will probably sort that out :)
 
AfriMan said:
I'm told that everything is on track for the 10th (tomorrow)
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Not sure if this has been asked and answered before.
If this does happen on the 10th, will it be at midnight tonight or can it be any time during the day?
 
RoMark said:
Not sure if this has been asked and answered before.
If this does happen on the 10th, will it be at midnight tonight or can it be any time during the day?
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That I couldn't say. From experience, it could be at any time really- depends when the Telkom guys are available.
 
My Capped account running at 10% of capability. Latency is normal, actually pretty good.

Funny thing is my Plugg account is almost as bad. Maybe the CT IPC melted?

EDIT: Scratch that as AH = 3.99Mbps, Plugg = 24.00Mbps
 
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I've got some really bad news, guys.

We've been informed by Telkom that they can't install the IPC upgrade in the South today. They have now promised that they will do so by the 18th of April (about a week or so from now). We're really disappointed with this, and we'll continue to follow this up to see if anything can be done to speed this up with Telkom or if we can at least confirm this new date from them.

This will affect IPC delivery in the East as well, as both orders are concurrent, and should be delivered roundabout the same time.

I'm truly sorry about this, and I can understand that some clients are going to feel very upset about this. I promise that we've done our best to get commitments for today, and as far as we knew (up till just now) everything was confirmed for delivery today.

I'm definitely available by PM if anyone wants to discuss how they feel about this delay, and obviously we'll discuss this here in our threads.

Really, truly sorry about this additional unforeseen delay :(
 
Why does it feel like when I send support tickets that they just go in to a black hole? I would appreciate just an acknowledgement that somebody is attending to it but it seems the support staff take at least a week to get back to email queries...

I shouldn't have to rely on Afriman/Guy for all support queries.
 
DrJohnZoidberg said:
Why does it feel like when I send support tickets that they just go in to a black hole? I would appreciate just an acknowledgement that somebody is attending to it but it seems the support staff take at least a week to get back to email queries...

I shouldn't have to rely on Afriman/Guy for all support queries.
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Fully agree, we're having a lot more Support guys join up - our Support team is getting only stronger :)
In the mean time though, is there a ref# I can follow up on for you?
 
DrJohnZoidberg said:
Why does it feel like when I send support tickets that they just go in to a black hole? I would appreciate just an acknowledgement that somebody is attending to it but it seems the support staff take at least a week to get back to email queries...

I shouldn't have to rely on Afriman/Guy for all support queries.
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We have employed a lot more support people - so that should be the case.

But that's also why we're here - to make sure that nobody falls through the cracks. PM me so I can follow up :(

EDIT: Doh!! You already PMing AfriGuy :)
 
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