Afrihost CAPPED ADSL Feedback (MTN)

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This looks to be the same responses and and the same problem from a year ago. Ended with them admitting to capacity problems. hope everybody is ready for another two months of this ****.
 
ChadKay said:
Clearly not the best...Its close to 5 o'clock on a friday and nothing has changed, seems this will go on for the duration of the weekend.
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I'm sure it won't extend into the weekend, I'm positive the demand will ease off soon.
 
I can't even get onto their bloody website to cancel.

This is just like March when I tried their uncapped product - it will work "soon"
 
I'm sorry to say, but how long is soon? You need to get someone like Gian to actually be forthright and give us a decent answer. Soon is as good as saying "how long is a piece of string?"

Bottom line is we pay for a specific capped service, because we don't want to have the shaping/ contention ratio issues that the uncapped accounts have. Now clearly we are not getting what we paid for. Afriman, I understand you are unfortunately in the frontline of the fire, but you need to get someone to give us some proper feedback. Anger isn't directly aimed at you, but rather at the lack of transparency from the company you represent. You cannot tell me that a staff of highly trained engineers cannot give you a solid answer in terms of when the issue/ issues will be resolved.

It's not an unreasonable request.
 
In - and cancelled - wish you guys the best sorting this out - but I can't pay for a service where no answers are given when there's a problem. "Soon" is not a timeline.
 
BrendanMc said:
I'm sorry to say, but how long is soon? You need to get someone like Gian to actually be forthright and give us an decent answer. Soon is as good as saying "how long is a piece of string?"

Bottom line is we pay for a specific capped service, because we don't want to have the shaping/ contention ratio issues that the uncapped accounts have. Now clearly we are not getting what we paid for. Afriman, I understand you are unfortunately in the frontline of the fire, but you need to get someone to give us some proper feedback. Anger isn't directly aimed at you, but rather at the lack of transparency from the company you represent. You cannot tell me that a staff of highly trained engineers cannot give you a solid answer in terms of when the issue/ issues will be resolved.

It's not an unreasonable request.
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I'd really love to give you a solid answer, I'm afraid I can't :(
I've been told that we expect the demand to ease soon.
 
xrapidx said:
In - and cancelled - wish you guys the best sorting this out - but I can't pay for a service where no answers are given when there's a problem. "Soon" is not a timeline.
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Fully understand, best of luck going forward :)
 
i.got~issues said:
So, proactively waiting for demand to ease soon, that is a very reassuring fix.
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I think we've made it quite clear we aren't just waiting for things to happen. I've mentioned many times before that we're actively trying to normalise services.
 
AfriGuy said:
I'm sure it won't extend into the weekend, I'm positive the demand will ease off soon.
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Don't forget to sprinkle some faery dust on your servers as well, I'm sure all this positive energy you're channeling is going to pay off... soon.
 
AfriGuy said:
I'd really love to give you a solid answer, I'm afraid I can't :(
I've been told that we expect the demand to ease soon.
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Can whoever it is that is telling you soon not give you a solid answer? And if they can't, why not?
 
Been busy OFFLINE all day. Thought I'd get some downloads going.

2 KB/s on a 4 Mbps line.

WHAT THE FSCK!!!???

AFRIFAIL
 
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