Afrihost CAPPED ADSL Feedback (MTN)

[AfriGenie]

Afrihost has found a quite unique way to hold on to all of the customers that are leaving them.

They are just ignoring the fact that the accounts were cancelled and continue to charge them as if nothing has happened.

Check the social networks and you will see several customers complaining of this.

https://twitter.com/markwijs/status/528882608005189633

https://twitter.com/TheKervynator/status/528822167858069504

We will always honour client's cancellation requests, any cancellation we receive before the 25th of the current month, will be cancelled at the end of the current month.

Not to nit-pick, but the first client experienced a premature activation of his ADSL line, which caused our system to commence billing before his ADSL service was usable, he was entirely compensated.

The second client did not cancel his ADSL line along with his ADSL Data account, our system will only cancel products that have had cancellation requests completed for each product.

 

[AfriGenie]

My afrihost managed line has now been out from the 12th October. So I have been querying them.

Today Curtis from Afrihost wrote "As previously stated, your fault has been escalated'

Great for me hey.

I have been trying to get meaningful feedback for more than 2 weeks now. And they billed me for the 'no service'. Telkom at least refunds you the cost during the downtime.

Afrihost is worse than Telkom. I have stopped recommending them to my customers.

Could you please send me a PM with your ADSL line number, this is definitely not the period of time we want our client to experience downtime.

 

[AfriGenie]

I transferred my 20Mbps line to Afrihost last month to benefit from the bundle saving [100GB+100GB], got charged pro-rata - fine, and now they have taken my "double-data 100GB" free portion away?! Huh?! See image:
View attachment 163659View attachment 163661

I also updated my 2+2GB mobile account to 5+5GB acct last month for the next two months and after receiving so many invoices in a short period, I've discovered I've got double billed (R145 of the old package) on the debit order for November. Come on Afrihost.

I don't have double data this month either, so I don't think you guys are alone

Also missing the double data, the product even says double data special.

Last month it showed as a bar and said 151 GB available with 3 bars, one 75GB, one 75GB special and a 1GB.
Now it doesnt show the 75 GB special and it says 76GB available.
Would screenshot but telkom still hasnt sorted out my line.

You broke it

View attachment 163705

Our Capped ADSL Double Data is definitely still in affect, if you did not receive your Double Data allocation for this month, please send me a PM with the username of the affected accounts, and I will look into why this occurred with your specific accounts.

 

[BossertGF]

im just trying to understand why my account would refer me instantly to the client portal and tell me all my data has been used.

 

[AfriGenie]

Anyone having issues? Not getting my speeds on a 40Mb line.

Test to JHB
View attachment 163747

Test to CT
View attachment 163749

My 2nd line shows different results but also not full speeds. 2nd line also going through a different route.

Are your speeds running consistently at those lower speeds? Is there a specific time of day when this gets worse? Can you please send me a PM with your ADSL username so that I can look into this.

 

[AfriGenie]

hi since this weekend after I converted my uncapped account to a 100GB + 100GB account I had no access. I did take it up with your support however till today I keep on getting referred back to your Capped page stating I used all the data which is impossible.

in the client portal it shows 0% of Data used. and this account is already payed for aswell.

Could you please send me a PM with your ADSL username so that I can look into this.

 

[CuppaJoe]

We will always honour client's cancellation requests, any cancellation we receive before the 25th of the current month, will be cancelled at the end of the current month.

Not to nit-pick, but the first client experienced a premature activation of his ADSL line, which caused our system to commence billing before his ADSL service was usable, he was entirely compensated.

The second client did not cancel his ADSL line along with his ADSL Data account, our system will only cancel products that have had cancellation requests completed for each product.

Okay, that explains those cases then, but please tell me was my account not cancelled and why was I invoiced for an account that is capped with no usage at all this month?

I only have data accounts with Afrihost, no lines.

It is not the 1st time I cancelled an account and I never had this issue before.

 

[AfriGenie]

im just trying to understand why my account would refer me instantly to the client portal and tell me all my data has been used.

That should definitely not be happening, can you please send me your ADSL username so that I can see why this is happening and I can then correct it.

 

[AfriGenie]

Okay, that explains those cases then, but please tell me was my account not cancelled and why was I invoiced for an account that is capped with no usage at all this month?

It is not the 1st time I cancelled an account and I never had this issue before.

Can you send me a PM with your ADSL username or Account Number so that I can look into this and check why.

 

[AfriGenie]

Okay, that explains those cases then, but please tell me was my account not cancelled and why was I invoiced for an account that is capped with no usage at all this month?

It is not the 1st time I cancelled an account and I never had this issue before.

Can you send me a PM with your ADSL username or Account Number so that I can look into this and check why.

 

[Hunted]

Last night my speeds were good and managed to get 40 odd GBs in 3 hrs 3 mins. CODAW

Speed test now shows slower speeds.





Will have to do a update on the game now, will see what speed I get.

***Edit***



As on can see the speed isn't to great for the game update.

 

[froot]

Our Capped ADSL Double Data is definitely still in affect, if you did not receive your Double Data allocation for this month, please send me a PM with the username of the affected accounts, and I will look into why this occurred with your specific accounts.

Every month it's popped in midway through, so I'll hang on a little longer and see what happens

 

[AfriGenie]

Last night my speeds were good and managed to get 40 odd GBs in 3 hrs 3 mins. CODAW

Speed test now shows slower speeds.





Will have to do a update on the game now, will see what speed I get.

***Edit***

View attachment 163787

As on can see the speed isn't to great for the game update.

The speeds that Steam is reaching, is it consistently at that level? Or was it just this morning?

 

[CuppaJoe]

Thanks for taking the time to sort out the problem on my account, AfriGenie.

It is much appreciated.

 

[AfriGenie]

Thanks for taking the time to sort out the problem on my account, AfriGenie.

It is much appreciated.

No problem at all!

My apologies again for the inconvenience that this caused!

 

[Thor]

/Pm send

 

[Thor]

On live chat with Simphiwe N

He/she said

Hi, welcome to afrihost live chat. How can we assist you?

I stated my query.

8min later still waiting for a reply ?????

 

[Thor]

15 minutes still nothing

I would this like to be followed up please.


Awaiting your response Afriguy/boy/man/genie etc.

 

[SirFooK'nG]

The speeds that Steam is reaching, is it consistently at that level? Or was it just this morning?

I'm on a 6mb line, Im also experiencing slow steam speeds. Tested a torrent, that seemed to run fine. My guess is the local steam servers are sucky... FYI, I'm also installing CODAW... roughly a 2gb update for the MP after installing.

Ja bugger that ... SA Steam servers ... Switched to Germany and running full speed now from an avg of 170KBs to 610KBs. Whats wrong with our local hosts?

350mb every 10 min

 

[AfriGenie]

I would this like to be followed up please.


Awaiting your response Afriguy/boy/man/genie etc.

I just checked with the LiveChat agent, and I checked the logs for the recent LiveChat sessions, your LiveChat request merged with that of another ongoing chat. This does happen on occasion, you will need to please close your Chat, then request a new session, it should be promptly answered.