Afrihost CAPPED ADSL Feedback (MTN)

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Mark051 said:
Afri(Person), please follow up for me.
I've been overcharged, and after submitting a ticket, its been 2 days with no response.

ref# MXL-450-57082
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Oh no, sorry about that :(
Our Accounts team have been pretty swamped - it's the beginning of the month. I'll take a look at the ticket for you now and PM you my findings.
 
AfriGuy said:
Oh no, sorry about that :(
Our Accounts team have been pretty swamped - it's the beginning of the month. I'll take a look at the ticket for you now and PM you my findings.
Click to expand...

I hope they are swamped with Cancellations and not new customers or the situation is just going to get worse.
 
caroper said:
I hope they are swamped with Cancellations and not new customers or the situation is just going to get worse.
Click to expand...

All of our teams are always busy at the end and beginning of the month, I think so is every other company.
 
After two days of running happily on a Telkom account I decided to see if things had improved at Afrihost.
No such luck and a continued denial from Afrihost of any problems and yet this is a 10Meg line:
2749790922.png

I will spend the rest of the week on Telkom again and then test Afrihost on Sunday evening or Monday morning.
I must say I am almost ready to take this whole fiasco to the Consumer Council and demand my money back.

EDIT:
Having waited an hour I decided to test again:
2749846647.png

What a joke, I just wish it were actually funny.
 
Last edited:
caroper said:
After two days of running happily on a Telkom account I decided to see if things had improved at Afrihost.
No such luck and a continued denial from Afrihost of any problems and yet this is a 10Meg line:
View attachment 164187

I will spend the rest of the week on Telkom again and then test Afrihost on Sunday evening or Monday morning.
I must say I am almost ready to take this whole fiasco to the Consumer Council and demand my money back.

EDIT:
Having waited an hour I decided to test again:
View attachment 164195

What a joke, I just wish it were actually funny.
Click to expand...

Concerning results here, have you been in touch with our Support team to determine any faults?
 
UPDATE: 40MB lines still not getting any where near their speeds this morning. Since the "Apple IOS Update" Network issue they have never been the same.
 
dt513 said:
UPDATE: 40MB lines still not getting any where near their speeds this morning. Since the "Apple IOS Update" Network issue they have never been the same.
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Upgrades have been implemented, so speeds should be consistent.
Have you run any troubleshooting with our team?
 
/ still waiting on that ticket which was logged 09:11am yesterday
 
AfriGuy said:
Upgrades have been implemented, so speeds should be consistent.
Have you run any troubleshooting with our team?
Click to expand...

Trying to get through to them now. Our 20/10/4Mb lines all running as they should. (20Mb out performing the 40Mb lines)
 
Thought I'd try the Afrihost account today, using others since the last borked Afrihost experiences...

So far so good... looks like something has changed for the better!

Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                                H0M3nE11 -    0 |  160 |  160 |    1 |    1 |   10 |    1 |
|                           41.181.201.93 -    0 |  160 |  160 |    9 |   36 |   45 |   19 |
|                           41.181.201.94 -    0 |  160 |  160 |    8 |   25 |  118 |   29 |
|   tb-dca-2.za--qux-c.za.mtnbusiness.net -    0 |  160 |  160 |    8 |   25 |   87 |    9 |
|                   compj-cpt-1.mtnns.net -    0 |  160 |  160 |   10 |   25 |  118 |   21 |
|        ct-cr-2.za--tb-cr-1.za.mtnns.net -    0 |  160 |  160 |   10 |   24 |   76 |   22 |
|        rb-cr-1.za--ct-cr-2.za.mtnns.net -    0 |  160 |  160 |   31 |   47 |  118 |   35 |
|                            196.44.31.97 -    0 |  160 |  160 |   31 |   45 |  138 |   36 |
|                           196.31.220.12 -    0 |  160 |  160 |   30 |   47 |  118 |   35 |
|                           196.31.220.25 -    0 |  160 |  160 |   31 |   46 |  138 |   49 |
|                           196.31.63.206 -    0 |  160 |  160 |   31 |   48 |  276 |   56 |
|          vl9-ah-ha-2.za.mtnbusiness.net -    0 |  160 |  160 |   32 |   48 |  150 |   50 |
|                     cms-gm.afrihost.com -    0 |  160 |  160 |   32 |   46 |  139 |   50 |
|________________________________________________|______|______|______|______|______|______|

3885024531.png


Hmmmm... but will this last? Is this now sustainable?

/insert suspenseful music stab here
 
AfriGuy said:
Urgh, sorry dude :(
I'll spam some people to get a response.
Click to expand...

Still nothing.

Getting a bit untasteful atm to be honest it has now been 26 hours.

I'd like a response within 30 minutes.

Otherwise I will be forced to copy the content of that ticket directly onto this forum and make it your problem, which at the moment it's not yet.

LON-352-22464


It's funny how the responses where quick till the issue was pointed out on your end and now Silent treatment.


I'm waiting for a response thanks.
 
Thor187 said:
Still nothing.

Getting a bit untasteful atm to be honest it has now been 26 hours.

I'd like a response within 30 minutes.

Otherwise I will be forced to copy the content of that ticket directly onto this forum and make it your problem, which at the moment it's not yet.

LON-352-22464


It's funny how the responses where quick till the issue was pointed out on your end and now Silent treatment.


I'm waiting for a response thanks.
Click to expand...

I've just seen a note on the ticket, could you include your login details so I can have our team double check the stats please?
 
What is the note ?

Read the Ticket and respond thanks.

In that ticket I have attached a host of files and tests showing my concern about your integrity and possibility of fraud.
 
Thor187 said:
What is the note ?

Read the Ticket and respond thanks.

In that ticket I have attached a host of files and tests showing my concern about your integrity and possibility of fraud.
Click to expand...

You'll need to add your servers login details so our team can look into this further.
 
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