Afrihost CAPPED ADSL Feedback (MTN)

Status
Not open for further replies.
AfriMan said:
Gees, that's pretty horrible :(
Click to expand...

Yup. But it's only lately.... I think.

Speeds were getting really bad during "congestion times", but latency stayed fine.
Now it's just really bad. The last "upgrade" only lasted for 2 years.
 
froot said:
Yup. But it's only lately.... I think.

Speeds were getting really bad during "congestion times", but latency stayed fine.
Now it's just really bad. The last "upgrade" only lasted for 2 years.
Click to expand...

That latency is insane! Is your connection permanently at those latency levels?
 
AfriGenie said:
Now that is very strange... Could you please send me a DM with the username of the affected account, I want to have a look at it to see if it got broken somehow.
Click to expand...

Thanks AfriGenie... all working again.

4118087707.png


Much appreciated.
 
Well mine still isn't.

Just tried a streaming test so that I don't have the hassles of the past two evenings, when my wife gets home, and a server that normally (For the past few months) streams at 500+KBs is maxing out at 100KBs and constant at only 50KBs.

It could be server congestion, so I will repeat the test with other servers, but it is strange that it has just been the past 3 days and not linked to a specific time.

Speed Test and traceRoute show no problems, just streaming is crippled and still frequent DNS errors.

EDIT:

It would appear that it is just the two particular episodes she wanted to watch that are effected on that server and I have now found her an alternative one that streams them faster. Here's hoping for peace and harmony this evening as she gets her fix :)
 
Last edited:
caroper said:
Well mine still isn't.

Just tried a streaming test so that I don't have the hassles of the past two evenings, when my wife gets home, and a server that normally (For the past few months) streams at 500+KBs is maxing out at 100KBs and constant at only 50KBs.

It could be server congestion, so I will repeat the test with other servers, but it is strange that it has just been the past 3 days and not linked to a specific time.

Speed Test and traceRoute show no problems, just streaming is crippled and still frequent DNS errors.

EDIT:

It would appear that it is just the two particular episodes she wanted to watch that are effected on that server and I have now found her an alternative one that streams them faster. Here's hoping for peace and harmony this evening as she gets her fix :)
Click to expand...

Ah!

That's good to hear!
 
I have no ADSL thanks to authentication issues. Your sites says it was sorted at 14:00, but lo and behold, when my power went out at 6 to 7 and I switched my router back on I am having an authentication issue.

Call your support to have it fixed, 15 minute wait time. Btw can you make an option so I can click e.g. 5 to go straight to technical support and not have to wait through the menu and for it to "transfer" me? Anyways, get to support, tell them red internet light and my router saying "PPP error, xDSL signal fine" she proceeds to ask me to wait. 1 minute later the line goes dead due to port reset. Great warning me that you are going to do so, since I am on the line and of course the line would disconnect. I assumed I would get called back? Nope.

This is disappointing. Worst thing is you mark it as resolved (your network is running like a bomb and copacetic {excellent I assume?})and yet there are over 30 people trying to get to your technical support.

Writing this while using my phone's internet.

EDIT: So after more than an hour of down time it sorted itself out 3 minutes after I write this rant.

EDIT2: International sites seem to keep timing out. Mybroadband and Afrihost.com work, just not other sites at inopportune moments.
 
Last edited:
Johnatan56 said:
copacetic {excellent I assume?}
Click to expand...

It is an Americanism, of unknown etymology and certainly not in the Oxford Dictionary, but you are correct in your assumption, that is the context in which the Americans use it.

Further proof that the status page is a Marketing Tool, along with Speed Test, of no actual value in troubleshooting connection problems.
 
Johnatan56 said:
I have no ADSL thanks to authentication issues. Your sites says it was sorted at 14:00, but lo and behold, when my power went out at 6 to 7 and I switched my router back on I am having an authentication issue.

Call your support to have it fixed, 15 minute wait time. Btw can you make an option so I can click e.g. 5 to go straight to technical support and not have to wait through the menu and for it to "transfer" me? Anyways, get to support, tell them red internet light and my router saying "PPP error, xDSL signal fine" she proceeds to ask me to wait. 1 minute later the line goes dead due to port reset. Great warning me that you are going to do so, since I am on the line and of course the line would disconnect. I assumed I would get called back? Nope.

This is disappointing. Worst thing is you mark it as resolved (your network is running like a bomb and copacetic {excellent I assume?})and yet there are over 30 people trying to get to your technical support.

Writing this while using my phone's internet.

EDIT: So after more than an hour of down time it sorted itself out 3 minutes after I write this rant.

EDIT2: International sites seem to keep timing out. Mybroadband and Afrihost.com work, just not other sites at inopportune moments.
Click to expand...
Yip. Also had author issues. But wasn't just afrihost. Web Africa and vox could not connect. Think something at telkom broke from load shedding
 
Johnatan56 said:
I have no ADSL thanks to authentication issues. Your sites says it was sorted at 14:00, but lo and behold, when my power went out at 6 to 7 and I switched my router back on I am having an authentication issue.

Call your support to have it fixed, 15 minute wait time. Btw can you make an option so I can click e.g. 5 to go straight to technical support and not have to wait through the menu and for it to "transfer" me? Anyways, get to support, tell them red internet light and my router saying "PPP error, xDSL signal fine" she proceeds to ask me to wait. 1 minute later the line goes dead due to port reset. Great warning me that you are going to do so, since I am on the line and of course the line would disconnect. I assumed I would get called back? Nope.

This is disappointing. Worst thing is you mark it as resolved (your network is running like a bomb and copacetic {excellent I assume?})and yet there are over 30 people trying to get to your technical support.

Writing this while using my phone's internet.

EDIT: So after more than an hour of down time it sorted itself out 3 minutes after I write this rant.

EDIT2: International sites seem to keep timing out. Mybroadband and Afrihost.com work, just not other sites at inopportune moments.
Click to expand...

We received a memo from Telkom saying that during loadshedding some exchanges could be affected as not all have failover power if municipal power is not available. It depends on which infrastructure this occurs at. If that happens at the BRAS level, for example, it's possible the line would show sync to the DSLAM but not be able to authenticate since there is no routing available to IPC or ability to be assigned an IP address. With the changes that Telkom have made to their systems, we're hoping that we'll know more about how they've set this up, especially with loadshedding looming constantly for most people.

Our call centre is inbound, so it is very difficult for agents to call clients back. Once a call is cut or dropped a new call immediately comes through. However, we do have facilities for you to request a call back via SMS or through our website. This is probably a better option. We should always warn a client if performing a reset on DSL (should not affect POTS service though) and that their internet could disconnect. There is always a small risk of services not coming back up depending on the nature of the problem, so it's always better to communicate this to the client. I'm sorry if that didn't happen.

We're definitely not having an international outage right now. Can you post a traceroute to one of the site IPs so I can take a look?
 
caroper said:
It is an Americanism, of unknown etymology and certainly not in the Oxford Dictionary, but you are correct in your assumption, that is the context in which the Americans use it.

Further proof that the status page is a Marketing Tool, along with Speed Test, of no actual value in troubleshooting connection problems.
Click to expand...

I dunno how that is proof of anything. Think we're moving towards conspiracy theories here :(
 
i.got~issues said:
Hi AfriGenie / AfriFolk...

I am experiencing the same problem with the same account as earlier today;

4119801711.png

4119798966.png


Whatever tweak / fix you did this morning has been broken again probably by Eskom's antics.

Other accounts are fine;

4119806294.png

4119808441.png


It is just that one Afrihost Capped account not performing again.
Click to expand...

It could be a problem with the IP address received by the old account, and these sometimes resolve when a new IP is received.

Can you PM me if you switch back and it's still poor?
 
AfriMan said:
It could be a problem with the IP address received by the old account, and these sometimes resolve when a new IP is received.

Can you PM me if you switch back and it's still poor?
Click to expand...

Morning AfriMan

It seems to be OK this morning again.

With Eskom's intervention hitting again today, will see if it reoccurs.

Thanks for the assistance.
 
i.got~issues said:
Morning AfriMan

It seems to be OK this morning again.

With Eskom's intervention hitting again today, will see if it reoccurs.

Thanks for the assistance.
Click to expand...

Ai Caramaba - forgot they load shedding again today! Need to start thinking about alternative power for my house too :(
 
I need some help regarding the Afrihost capped product.

I have been using afrihost prepaid 1GB line option for a while, topping up data when needed. On 24Jan2015 I topped up and chose the option 50GB+50GB for R250 which was one of the options when topping up. The 100GB seems to be missing from my profile? I have called in a few times and used the client zone self help options however the consultants don't understand my query.

I Initially sent this via self help:

From: Matthew Fourie Sent: Wed, 04 Feb 2015 at 20:30 Subject: ClientZone - Support Request : Capped ADSL Ticket: AOB-327-21727
"I bought the 50GB + 50GB Data offer a couple of days ago but it is not reflecting on my allocation. I called in earlier for this and was told it will be added within 20min. It is still not reflecting. Please allocate my data now. Thank you."

They replied with this a day later:

"From: Angel - Afrihost.com Sent: Thu, 05 Feb 2015 at 17:18 Subject: ClientZone - Support Request : Capped ADSL Ticket: AOB-327-21727
Good day Matthew

I trust that you are well:-)

Thank you for sending this valued email. I viewed your account and noticed that you only have a 1GB prepaid package on your account. Do you different accounts perhaps? Please advise.We apologize for any inconveniences caused.We will be waiting for your valued response.

If there is anything else that you are unsure of , please do not hesitate to contact us if we may be of further assistance.

Thanks

Have a great day and please let me know if I can help with anything else!

Warm regards"

First of all, it took 24 hours to get a response. Now this silly question. The query was sent from this account. I replied:

"From: Matthew Fourie Sent: Thu, 05 Feb 2015 at 19:36 Subject: ClientZone - Support Request : Capped ADSL Ticket: AOB-327-21727
I am sure you can see that I have a 1GB prepaid option and that you can see a paid invoice to me for the 50GB + 50GB data package. This option was available to me when topping up my data so what is the problem? I dont understand why you blurt out that I have a 1GB prepaid option. Am I not allowed to purchase data or what? Please refund my money if you cannot sort out this problem....I cant wait 24 hours just to hear you ask me if I have a 1GB prepaid line! This is ridiculous. "

I was then met with this response:

"Good day Matthew

Trust you are well ;-)

Thank you for the e-mail apologies for the late reply.

The data you bought which was done on 2015-01-24 was allocated and you have used the data
I have sent you usage links.

Topup in ClientZone:
*******@afrihost.co.za
50GB Top-up + 50GB Free
PaymentDetail Selected : [3****3] - CC
The Client products linked to this payment detail are:
[644**3] - MyConnectivity [Active]


Please do not hesitate to contact us should you request any further assistance.
Thank you have a blessed day."


The links that were emailed to me show that I used up 30GB of data which I had already purchased prior to the 50GB + 50GB. Nobody can tell me where the 50GB + 50GB is?
 
SigmaZ said:
I need some help regarding the Afrihost capped product.

I have been using afrihost prepaid 1GB line option for a while, topping up data when needed. On 24Jan2015 I topped up and chose the option 50GB+50GB for R250 which was one of the options when topping up. The 100GB seems to be missing from my profile? I have called in a few times and used the client zone self help options however the consultants don't understand my query.

I Initially sent this via self help:

From: Matthew Fourie Sent: Wed, 04 Feb 2015 at 20:30 Subject: ClientZone - Support Request : Capped ADSL Ticket: AOB-327-21727
"I bought the 50GB + 50GB Data offer a couple of days ago but it is not reflecting on my allocation. I called in earlier for this and was told it will be added within 20min. It is still not reflecting. Please allocate my data now. Thank you."

They replied with this a day later:

"From: Angel - Afrihost.com Sent: Thu, 05 Feb 2015 at 17:18 Subject: ClientZone - Support Request : Capped ADSL Ticket: AOB-327-21727
Good day Matthew

I trust that you are well:-)

Thank you for sending this valued email. I viewed your account and noticed that you only have a 1GB prepaid package on your account. Do you different accounts perhaps? Please advise.We apologize for any inconveniences caused.We will be waiting for your valued response.

If there is anything else that you are unsure of , please do not hesitate to contact us if we may be of further assistance.

Thanks

Have a great day and please let me know if I can help with anything else!

Warm regards"

First of all, it took 24 hours to get a response. Now this silly question. The query was sent from this account. I replied:

"From: Matthew Fourie Sent: Thu, 05 Feb 2015 at 19:36 Subject: ClientZone - Support Request : Capped ADSL Ticket: AOB-327-21727
I am sure you can see that I have a 1GB prepaid option and that you can see a paid invoice to me for the 50GB + 50GB data package. This option was available to me when topping up my data so what is the problem? I dont understand why you blurt out that I have a 1GB prepaid option. Am I not allowed to purchase data or what? Please refund my money if you cannot sort out this problem....I cant wait 24 hours just to hear you ask me if I have a 1GB prepaid line! This is ridiculous. "

I was then met with this response:

"Good day Matthew

Trust you are well ;-)

Thank you for the e-mail apologies for the late reply.

The data you bought which was done on 2015-01-24 was allocated and you have used the data
I have sent you usage links.

Topup in ClientZone:
*******@afrihost.co.za
50GB Top-up + 50GB Free
PaymentDetail Selected : [3****3] - CC
The Client products linked to this payment detail are:
[644**3] - MyConnectivity [Active]


Please do not hesitate to contact us should you request any further assistance.
Thank you have a blessed day."


The links that were emailed to me show that I used up 30GB of data which I had already purchased prior to the 50GB + 50GB. Nobody can tell me where the 50GB + 50GB is?
Click to expand...

I went through your account logs, and it looks like the 50GB + 50GB Top-up that you purchased was a regular Capped account Top-up that expires at the end of the month, unlike the previous PrePaid Top-ups that you have purchased in the past. The reason that you could no longer access or see that 50GB + 50GB is that it expired at the end of the month. I have extended this top-up for you to now expire at the end of February.

The expiry date of the top-up is generated and displayed by our system before you complete the top-up, our PrePaid top-ups will remain valid for a full year from date or purchase, whereas the regular Capped Top-ups will expire at the end of the current month.
 
Thanks AfriGenie, wouldn't it be possible to reverse the 50GB + 50GB and give me an equal prepaid top-up? I am not a heavy user and will not be able to use 100GB before the end of the month?
 
SigmaZ said:
Thanks AfriGenie, wouldn't it be possible to reverse the 50GB + 50GB and give me an equal prepaid top-up? I am not a heavy user and will not be able to use 100GB before the end of the month?
Click to expand...

No problem at all Dude! I've converted the top-up for you to an equivalent amount of PrePaid Data, and it will now only expire in January 2016 as a regular Prepaid Top-up would.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X