Afrihost CAPPED ADSL Feedback (MTN)

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AfriGenie said:
:(

We're following up with the appropriate Team Leaders as to why the guys on the Support Floor were not kept up to date. We've already changed the way we handle these types of issues, and we are going to be much more proactive with the way in which we keep you updated.
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With all due respect, this has been said many a time but with no changes from your side.

If a tree falls in the forest and no one is around to hear it, does it really make a sound?
 
ant_man said:
With all due respect, this has been said many a time but with no changes from your side.

If a tree falls in the forest and no one is around to hear it, does it really make a sound?
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There is certain attitude towards the Status Page that we're working hard to improve, as I've said, if it was up to me I would keep it updated with Telkom Line Faults as well. AfriGuy and I have made so definite progress towards getting this attitude to change, and I am sure you will be seeing a more proactive notification page.
 
40mb

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It's just one thing after the next. You're making yourselves look like a bunch of amateurs.
 
lol ,i was wanting to ask if you guys recommend i change my business uncapped to a capped account ,but i think i know what the answer will be
 
It looks like quite a few of you guys in the South are seeing reduced throughput at the moment, we're looking into this from our side, the North and East look to be running okay at the moment, so I think it may be a local issue to the South.
 
AfriGenie said:
It looks like quite a few of you guys in the South are seeing reduced throughput at the moment, we're looking into this from our side, the North and East look to be running okay at the moment, so I think it may be a local issue to the South.
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Throughput back to normal on my side, thanks.
 
Can you please test your accounts again, you should be seeing a significant improvement, it seems the incorrect throughput limit had been set for our Business Uncapped and Capped accounts so we were under-utilizing the IPC. This has been updated to the correct threshold now.
 
AfriGenie said:
It looks like quite a few of you guys in the South are seeing reduced throughput at the moment, we're looking into this from our side, the North and East look to be running okay at the moment, so I think it may be a local issue to the South.
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Can confirm. Century City, CPT seeing throughput of 2.5mbps on my 10mbps line.
Been stable for the past months.
Something is up with the network.
 
AfriGenie said:
Can you please test your accounts again, you should be seeing a significant improvement, it seems the incorrect throughput limit had been set for our Business Uncapped and Capped accounts so we were under-utilizing the IPC. This has been updated to the correct threshold now.
Click to expand...

International still sluggish here... but double what it has been all weekend...

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steel_dog said:
Can confirm. Century City, CPT seeing throughput of 2.5mbps on my 10mbps line.
Been stable for the past months.
Something is up with the network.
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We're seeing an improvement across the board, could you test your connection again and advise of any changes.
 
Same speed as before on 4mb.



Latency now is much worse. and this after I switched off the router for 10 minutes.
 
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