Afrihost CAPPED ADSL Feedback (MTN)

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DJZassie said:
If that is the case then why is it taking so long to pinpoint the accounts bypassing the p2p shaping? surely this breaches your T&C's? Send them a warning or something... because as you make it sound in this thread. A minority is ruining the network for the majority...

Also if they are obscurificating the packets you would see a huge change of bandwidth to the "End Packet Type" Then you can do research onto what programs are able to do this and fix it... Or even shape that spcific account...

What i don't get is why you have T&C's to protect your network but they are not enforced strongly enough to actually do that....
If somebody is in breach then do something about it... then you can look at how to stop it in future!
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If anyone is intentionally bypassing our AUP then it is a violation of terms. But I think we may need to be reasonable as well. They simply may not know that a new torrent service is using a different signature to be more sneaky. After all, many ISPs use the same information to shape their networks.
 
Purply said:
Doubt Afrihost ever did IPC upgrades to start with as all the problems and issues are still exactly the same it was 6 months ago :p
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They definitely did some upgrades but they clearly didn't do enough, they were also assisted by the quiet Dec/Jan period.
 
DJZassie said:
If that is the case then why is it taking so long to pinpoint the accounts bypassing the p2p shaping? surely this breaches your T&C's? Send them a warning or something... because as you make it sound in this thread. A minority is ruining the network for the majority...

Also if they are obscurificating the packets you would see a huge change of bandwidth to the "End Packet Type" Then you can do research onto what programs are able to do this and fix it... Or even shape that spcific account...

What i don't get is why you have T&C's to protect your network but they are not enforced strongly enough to actually do that....
If somebody is in breach then do something about it... then you can look at how to stop it in future!
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The major issue is that P2P traffic wasn't being classified as P2P traffic, so we didn't know which Users were responsible, and even if we did identify the User, you cannot assume that they did it intentionally.

The updates and additions that we've been making are to prevent from happening again, so going forward the management software will be able to identify any sort of masking or packet miss-classification and apply the correct shaping to the packet.
 
Aquiva said:
I'm starting to see why WebAfrica Star Rating system is so effective!
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I'm not in favour of that sort of system at all, sure it shapes the Uncapped users, but does it actually allow the average Uncapped users to have a meaningful connection experience?
 
AfriGenie said:
I'm not in favour of that sort of system at all, sure it shapes the Uncapped users, but does it actually allow the average Uncapped users to have a meaningful connection experience?
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The way WebAfrica implements it no, but it can be modified to minimize the problems that top abusers are creating!
 
Unhappy438 said:
They definitely did some upgrades but they clearly didn't do enough, they were also assisted by the quiet Dec/Jan period.
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January wasn't that quiet at all. :)

As AfriMan has pointed out, the issue is not so much the amount of bandwidth, but how we were managing that bandwidth.
 
AfriGenie said:
January wasn't that quiet at all. :)

As AfriMan has pointed out, the issue is not so much the amount of bandwidth, but how we were managing that bandwidth.
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Ok well lets use the word quieter than usual then as businesses were closed.

Yes i've read about how people are bypassing your shaping policies. However all the while that happens its the good customers who are suffering. Be ruthless, send them warning letters. Otherwise your good customers leave and your so called bad customers stay.
 
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Unhappy438 said:
Ok well lets use the word quieter than usual then as businesses are closed.

Yes i've read about how people are bypassing your shaping policies. However all the while that happens its the good customers who are suffering. Be ruthless, send them warning letters. Otherwise your good customers leave and your so called bad customers stay.
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We've given this issue significant time and thought to find the best possible solution, and I believe that there has already been a significant improvement - barring one or two exceptions - and I am sure there will be continued improvements going forward.
 
AfriGenie said:
We've given this issue significant time and thought to find the best possible solution, and I believe that there has already been a significant improvement - barring one or two exceptions - and I am sure there will be continued improvements going forward.
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Yeah sorry but im going to have to disagree with you there, im still experiencing the same high latency, packet loss and slow torrents as i was a month ago. Reading through this thread, it doesn't seem like im alone in that.

Im not implying you've done nothing this whole time but whatever you have done, its translated into nothing significant for the end user.
 
Unhappy438 said:
Yeah sorry but im going to have to disagree with you there, im still experiencing the same high latency, packet loss and slow torrents as i was a month ago. Reading through this thread, it doesn't seem like im alone in that.

Im not implying you've done nothing this whole time but whatever you have done, its translated into nothing significant for the end user.
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You should definitely have seen some improvement by now. If you haven't we'll definitely need to do some troubleshooting.

When are you generally seeing this increased latency and packet loss in general? What speed is your connection at the moment, and in which Region are you located in?
 
AfriGenie said:
You should definitely have seen some improvement by now. If you haven't we'll definitely need to do some troubleshooting.

When are you generally seeing this increased latency and packet loss in general? What speed is your connection at the moment, and in which Region are you located in?
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Increased latency in the evening, torrents are slow pretty much all the time. Im on a 4MB line and im in Durban.
 
Unhappy438 said:
Increased latency in the evening, torrents are slow pretty much all the time. Im on a 4MB line and im in Durban.
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In terms of bandwidth throughput, we're looking okay in the East at the moment.

Have you run any traceroutes when your latency increases? It'll help me a great deal to see where the latency is being introduced.
 
AfriGenie said:
In terms of bandwidth throughput, we're looking okay in the East at the moment.

Have you run any traceroutes when your latency increases? It'll help me a great deal to see where the latency is being introduced.
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I run a Telkom uncapped account on the same line and it works perfectly but i will try run some tests for you tomorrow evening, when im home and free. Although im not sure if weekends will be better? Otherwise i will do so on Monday evening.
 
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