Afrihost CAPPED ADSL Feedback (MTN)

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krycor said:
@Afriman, if you have multiple sites connected to teh same account, will the username.afrihost.co.za have the last login ip? and is there a way i can have it updated only from one of the sites?
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I'm not sure which IP displays in ClientZone, but if you click on the Find Out More button, then it shows you all the current sessions and IPs by calling station ID.
 
AfriMan said:
I'm not sure which IP displays in ClientZone, but if you click on the Find Out More button, then it shows you all the current sessions and IPs by calling station ID.
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Yip.. only realised the shortcut /ddns now but then i realised its not as useful as i wouldn't know which site/location it pointed to. Reason I asked is its easier to work with urn than client interface for automation
 
AfriMan said:
The feedback I have been given is that we have sufficient capacity, or we believe we do, for the moment. However, we are always watching closely to see if there is an opportunity to upgrade our capacity, considering usage, financial impact, etc. I don't believe we are quite there, but I don't have as much data as the network team - so I have to put my faith in them. Either way, the only work that can be done now is to focus on the wins we can make with the resources we have.
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Is your network managed by Accountants or Engineers? The Former are doing a good job of balancing the books but the Latter suck at balancing the load. Maybe they should switch roles for a bit and see if that helps.

As it stands I think you some how ended up with accountants running the network :)
 
The main games I have been working with are D3 and LoL and WoW and its fine in the day, its in the evening ALWAYS between about 18:00 and 00:00 and thats been like that for almost 3 months now for me, I am not uncapped either so the network being "busy" shouldn't apply to me since I own a WA account as well and they have 0 problems in the evenings.
 
krycor said:
Yip.. only realised the shortcut /ddns now but then i realised its not as useful as i wouldn't know which site/location it pointed to. Reason I asked is its easier to work with urn than client interface for automation
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Maybe I don't really understand what you're wanting to achieve here. Do you want a live display of which IP address is assigned to which calling station or a historical report? PM me so I can try to understand :(
 
caroper said:
Is your network managed by Accountants or Engineers? The Former are doing a good job of balancing the books but the Latter suck at balancing the load. Maybe they should switch roles for a bit and see if that helps.

As it stands I think you some how ended up with accountants running the network :)
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Well it all works hand in hand. Accountants crunch the numbers and tell the engineers what they can spend, and the engineers deliver the best possible product with the resources they are given. Sometimes the engineers put pressure for more cash to deliver a better product, sometimes the accountants want less spent (but they usually don't win). I don't think anything we've ever experienced has ever been for lack of spending money or allocating resources.
 
Prodegy said:
The main games I have been working with are D3 and LoL and WoW and its fine in the day, its in the evening ALWAYS between about 18:00 and 00:00 and thats been like that for almost 3 months now for me, I am not uncapped either so the network being "busy" shouldn't apply to me since I own a WA account as well and they have 0 problems in the evenings.
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Unfortunately there is increased demand at the that time, especially in the South, so we do see some games perform poorly. We are working very hard to try to preserve latency so that gaming does perform.
 
AfriMan said:
I'll definitely be p'd off if that were the case. I've definitely asked the question and have been told that we're not our of capacity and that we believe that if we can bring demand under control then our network can deliver a good experience. If I hear IPC upgrades being discussed at any level, I'll definitely let everyone know when I know.
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For capped accounts this control should only mean allocating each line a fair share of the available capacity right? No per protocol control which is what some are reporting?
 
nicki said:
For capped accounts this control should only mean allocating each line a fair share of the available capacity right? No per protocol control which is what some are reporting?
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Allocating resources by protocol would pretty much be shaping, so I really don't think that would be something we would (definitely not without informing clients about it).
 
AfriMan said:
Granted that it may look a little more pronounced on our account
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This is exactly why I won't budge about there not being an issue on the AH side. The AH test results are way worse than the WA test, you have to admit this. It's more than just a little, this is why I am convinced that there is a definite problem on the AH side. If it was a problem with my actual line, the test results would be similar between the account, there is a huge difference between the two at the moment.

I have said this before, there was a problem on Telkom's side with my line, they have since rectified this issue - Was a problem with the profile sync.
 
Touch wood. I must say I have been impressed with my capped account performance over the last few days.

Thumbs up afripeeps.
 
AfriMan said:
I think that's clearly related to demand on the network and higher contention for bandwidth will cause some services to suffer. We're doing our best to control latency and also give back more bandwidth where we can (through shaping Uncapped accounts).
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If there was enough capacity things wouldn't have to be shuffled around so much to give back more bandwidth.
 
Davedes said:
If there was enough capacity things wouldn't have to be shuffled around so much to give back more bandwidth.
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Capacity is one factor, but effective management of services that should be shaped is another important factor. Our Team had a few changes to how we were tracking P2P traffic and this one update freed up considerable bandwidth during the busiest time of the day.
 
AfriGenie said:
Capacity is one factor, but effective management of services that should be shaped is another important factor. Our Team had a few changes to how we were tracking P2P traffic and this one update freed up considerable bandwidth during the busiest time of the day.
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When did this test take place because I haven't noticed a difference.

Downloads still being shaped to death.
 
This bandwidth issue shouldn't even be a discussion on the capped forum. Uncapped subscribers should be the only accounts experiencing the issues all of us are reporting numerous times s day here with bandwidth being over managed.
 
Davedes said:
This bandwidth issue shouldn't even be a discussion on the capped forum. Uncapped subscribers should be the only accounts experiencing the issues all of us are reporting numerous times s day here with bandwidth being over managed.
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I'm in definite agreement with you, and we are going to look at ways to prevent something similar from happening again.
 
AfriMan said:
Allocating resources by protocol would pretty much be shaping, so I really don't think that would be something we would (definitely not without informing clients about it).
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Resources by protocol is basically what's happening Afriman. How else can you explain all my other services like streaming, online gaming, browsing etc not being affected except for downloads?
 
All ISPs have their issues but these are generally isolated and sorted out in a couple of hours. The evidence is all over the my broadband forums.

What makes this different is there are clearly major issues with the afrihost network and I find it hard to believe that no one there knows what exactly the problem is. The issue is not even showing on the network status on your website.

Best thing Afrihost could do right now is make a public announcement pointing out the problem so everyone is not kept in the dark guessing. The post earlier with the ISP ratings is a clear indication that people are losing faith.
 
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Davedes said:
All ISPs have their issues but these are generally isolated and sorted out in a couple of hours. The evidence is all over the my broadband forums.

What makes this different is there are clearly major issues with the afrihost network and I find it hard to believe that no one there knows what exactly the problem is. The issue is not even showing on the network status on your website.

Best thing Afrihost could do right now is make a public announcement pointing out the problem so everyone is not kept in the dark guessing. The post earlier with the ISP ratings is a clear indication that people are losing faith afrihost.
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We've been aware of what the exact cause of the shaping glitch is, the issue has largely been actually getting our updates to resolve the glitch, which we are quite confident has now been rectified.

I have to agree with you, we could have handled things differently, and there are quite a few important lessons to be learned from this.
 
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