Afrihost Capped DSL Feedback

[AfriFella]

O wow I've now 100% confirmed it's an Afrihost issue. I stopped the update download @ work, came home and it fails. Switched over to Crystalweb and it works.
This is actually really really scary. Not really sure what to say.
Normal Play Store updates work fine.

I can assure you that we're not "blocking" Android updates in any way. Happy to pass your query onto our NOC Team to look into. Please PM me your username.

 

[standerr]

I can assure you that we're not "blocking" Android updates in any way. Happy to pass your query onto our NOC Team to look into. Please PM me your username.

Please note I did not say you're blocking it, but that it's not working. It worked on two other ISP's. That was the really concerning part, so isolated to you.

You're welcome to pass it on, but not sure how they are going to troubleshoot it. It's not like I can re-run the update.

PM sent

 

[Praeses]

I had a terrible youtube streaming experience last night...then I saw youtube tried to default on 1440p streaming on my 4Mbps line

 

[AfriGenie]

I had a terrible youtube streaming experience last night...then I saw youtube tried to default on 1440p streaming on my 4Mbps line

Oh crickey! That would probably explain it... Apart from that, how was the streaming performance?

 

[Praeses]

Oh crickey! That would probably explain it... Apart from that, how was the streaming performance?

Perfect as always. Streamed at 1080p without a buffering issue in sight

Any news on potential ADSL line speed upgrades coming on 1 Aug?

 

[AfriGenie]

Perfect as always. Streamed at 1080p without a buffering issue in sight

Any news on potential ADSL line speed upgrades coming on 1 Aug?

Awesome!

We haven't got any confirmation yet on the pricing changes, the moment that we do, we'll definitely let you guys know!

 

[Nikkel]

With the new Telkom packages taking effect in August, do ADSL users using a different ISP also get the free line speed upgrades?

 

[LaraC]

It's been a while and I'm happy to report that everything is still working perfectly.

 

[electrofreeze]

internet is dead in the water again and no there is no tests but when it takes 3 minutes to load a page a blind man can see there is a problem

 

[Stormer12]

Afrihost down my side

 

[Blazzok]

Oh no! I'll look into it now.

It has now been 8 days since I sent you guys my first PM. I sent a follow up PM, as well as 2 more posts in this thread to remind you guys.

I still haven't received any feedback of any kind. This is really poor guys. Can you please have a look and give me feedback?

 

[DeSLAM]

Afrihost DSL Cape Town East - international access is a mess.

Date/Time: 2017/07/30 06:38:16 PM - 2017/07/30 06:48:16 PM

Hop Sent PL% Min Max Avg Host Name / [IP]
7 1 0 156.92 156.92 156.92 if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253] <<-
8 1 0 157.09 157.09 157.09 if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.129]
9 1 0 183.53 183.53 183.53 if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]

 

[JCM]

Been getting this really annoying issue since the beginning of July:

4 * 27 ms 25 ms jhb-up3.ip.adsl.co.za [169.1.5.29]
5 29 ms 26 ms 26 ms 169-1-5-250.ip.afrihost.co.za [169.1.5.250]
6 84 ms 82 ms 84 ms jhb-net1.ip.adsl.co.za [169.1.5.52] <<<<----- ??????????????
7 84 ms 99 ms 105 ms is.ixp.joburg [196.60.8.126]

It happens every single night from around 7 to 10PM. Am I the only one with the struggles? Really battling to get an answer or solution.

 

[NewBiks]

Since 7PM the loading on YT vids have been awful.

 

[xbxbau5]

Old latency issues are back again ? Can barely play anything anymore.

 

[AfriGenie]

With the new Telkom packages taking effect in August, do ADSL users using a different ISP also get the free line speed upgrades?

We'll need to get confirmation as to how the package changes will affect Wholesale Clients, the moment we do get confirmation we'll definitely let you know.

 

[AfriGenie]

It's been a while and I'm happy to report that everything is still working perfectly.

View attachment 451833

Awesome to see!

 

[AfriGenie]

Afrihost down my side

Is your connection still down?

 

[AfriGenie]

Afrihost DSL Cape Town East - international access is a mess.

Date/Time: 2017/07/30 06:38:16 PM - 2017/07/30 06:48:16 PM

Hop Sent PL% Min Max Avg Host Name / [IP]
7 1 0 156.92 156.92 156.92 if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253] <<-
8 1 0 157.09 157.09 157.09 if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.129]
9 1 0 183.53 183.53 183.53 if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]

That hop you point to, that's actually replying from overseas already, so as long as you don't see that sort of latency earlier the connection should be okay.

Are you seeing any services not running as they should on your connection?

 

[AfriGenie]

Since 7PM the loading on YT vids have been awful.

That's strange... Are you seeing poor speeds on any other services on your connection?