Afrihost Capped DSL Feedback

[AfriGenie]

Old latency issues are back again ? Can barely play anything anymore.

That's not good to hear!

To which site or service are you seeing the latency?

 

[Nikkel]

We'll need to get confirmation as to how the package changes will affect Wholesale Clients, the moment we do get confirmation we'll definitely let you know.

Thanks... Got a feeling its only for Telkom packages...

 

[Judge-ZN]

What happens to 2mb and 4mb line speeds that are handled by Afrihost tomorrow?

 

[AfriGenie]

What happens to 2mb and 4mb line speeds that are handled by Afrihost tomorrow?

The moment that I know for sure how the price changes will affect us we'll let you guys know!

 

[JCM]

Any feedback on my post or my PMs @AfriGenie?

 

[AfriGenie]

Any feedback on my post or my PMs @AfriGenie?

I'm following-up with our Team now to get an update for you.

 

[xbxbau5]

That's not good to hear!

To which site or service are you seeing the latency?

Any online game, WoW, Diablo, League of Legends, Rocket League, Call of Duty, Battlefield. Even experiencing issues on PlayStation Network. As soon as it hits the afternoon, the latency shoots up.

Once I switch accounts to another ISP, all the issues are gone. The same old problem that clients have been complaining and reporting about for almost a year mate. We are no closer to a solution, other then switching ISPs.

 

[AfriGenie]

Any online game, WoW, Diablo, League of Legends, Rocket League, Call of Duty, Battlefield. Even experiencing issues on PlayStation Network. As soon as it hits the afternoon, the latency shoots up.

Once I switch accounts to another ISP, all the issues are gone. The same old problem that clients have been complaining and reporting about for almost a year mate. We are no closer to a solution, other then switching ISPs.

You definitely shouldn't be seeing any latency on your account.

Were you able to run any traceroutes? We need to figure out where this latency is coming from.

 

[Pakka]

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 4 ms 3 ms 10 ms 192.168.0.1
2 * * * Request timed out.
3 48 ms 37 ms 50 ms jhb-up1.ip.adsl.co.za [169.1.5.5]
4 30 ms 33 ms 32 ms 169-1-5-202.ip.afrihost.co.za [169.1.5.202]
5 31 ms 38 ms 28 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
6 28 ms 39 ms * 169-1-5-243.ip.afrihost.co.za [169.1.5.243]
7 30 ms 36 ms 30 ms 72.14.239.53
8 * 27 ms 29 ms google-public-dns-a.google.com [8.8.8.8]

What does that tracert tell you? I'm having intermittent connectivity, slow, timeouts etc. WKP-178-56207

 

[AfriFella]

What does that tracert tell you? I'm having intermittent connectivity, slow, timeouts etc. WKP-178-56207

Perhaps seeing some P/L in your result, but I'll follow up on your ticket right away.

 

[DreamKing]

torrent is slow, anyone?

 

[DreamKing]

line speed is fine, but speedtest only for 1.8M.

 

[AfriFella]

torrent is slow, anyone?

What throughput are you seeing? Are you experiencing slow downloads elsewhere?

 

[DreamKing]

not really, but speed is a little drop.

 

[DreamKing]

torrent is extremely slow now, only 3k

 

[AfriFella]

torrent is extremely slow now, only 3k

Please feel free to drop me a PM with your account info and I'll take a look.

 

[DreamKing]

Please feel free to drop me a PM with your account info and I'll take a look.

pm sent

 

[xbxbau5]

You definitely shouldn't be seeing any latency on your account.

Were you able to run any traceroutes? We need to figure out where this latency is coming from.

Here are some results.

 

[NewBiks]

YouTube has been fine since I last posted.

I make use of other streaming sites and the throughput on those sites are terrible.
I'll be the rep about this if they respond to my post.

 

[JCM]

I'm following-up with our Team now to get an update for you.

Any response from your Team?