Afrihost Capped DSL Feedback

standerr · Aug 11, 2017

Still no feedback on Ticket #WWQ-158-59736 logged Tuesday evening already.

Aghori · Aug 11, 2017

No throughput for the last 2 days at exactly 11pm. It seems to work after 15 minutes or so and a reboot or 2.

Could this be something faulty seeing as it co-incides with the "Free Time" thing that starts at 11pm?

Unhappy438 · Aug 11, 2017

Shaun108 said:
No throughput for the last 2 days at exactly 11pm. It seems to work after 15 minutes or so and a reboot or 2.

Could this be something faulty seeing as it co-incides with the "Free Time" thing that starts at 11pm?

Doesn't that start at 12?

I doubt we will get anything of value coming from Afrihost on the matter, i lost faith in this company sometime ago.

Aghori · Aug 11, 2017

Unhappy438 said:
Doesn't that start at 12?

I doubt we will get anything of value coming from Afrihost on the matter, i lost faith in this company sometime ago.

Hmmm naaah I never had any huge issues with those chaps. Quite the contrary in fact - they are always helpful. I do wish the latency was a bit better to London though... on the Telkom account that came with the landline I get around 182-190ms. With Afrihost it usually sits around 200-230ms.

AfriFella · Aug 11, 2017

Shaun108 said:
No throughput for the last 2 days at exactly 11pm. It seems to work after 15 minutes or so and a reboot or 2.

Could this be something faulty seeing as it co-incides with the "Free Time" thing that starts at 11pm?

Very strange. I doubt that it's tied to Free-Time, otherwise many other would have similar problems. Are you seeing high latency during these periods

AfriFella · Aug 11, 2017

Shaun108 said:
Hmmm naaah I never had any huge issues with those chaps. Quite the contrary in fact - they are always helpful. I do wish the latency was a bit better to London though... on the Telkom account that came with the landline I get around 182-190ms. With Afrihost it usually sits around 200-230ms.

Thanks for the kudos.

What DNS settings are you using?

Aghori · Aug 11, 2017

AfriFella said:
Very strange. I doubt that it's tied to Free-Time, otherwise many other would have similar problems. Are you seeing high latency during these periods

Naah latency is fine. Was just wondering if it was somehow connected to the Free Time thing. Thanks for the reply Fella.

Aghori · Aug 11, 2017

AfriFella said:
Thanks for the kudos. What DNS settings are you using?

The usual one from PPPoe.

AfriGenie · Aug 11, 2017

Shaun108 said:
The usual one from PPPoe.

Ah! Okay. Great.

Do you see any spikes in the latency?

standerr · Aug 11, 2017

Tonight pretty bad again. Still no feedback on ticket logged Tuesday (#WWQ-158-59736).

Bras looking good

Code:

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=18ms TTL=62
Reply from 155.239.255.250: bytes=32 time=18ms TTL=62
Reply from 155.239.255.250: bytes=32 time=17ms TTL=62
Reply from 155.239.255.250: bytes=32 time=18ms TTL=62
Reply from 155.239.255.250: bytes=32 time=17ms TTL=62
Reply from 155.239.255.250: bytes=32 time=17ms TTL=62
Reply from 155.239.255.250: bytes=32 time=17ms TTL=62
Reply from 155.239.255.250: bytes=32 time=17ms TTL=62
Reply from 155.239.255.250: bytes=32 time=17ms TTL=62
Reply from 155.239.255.250: bytes=32 time=18ms TTL=62
Reply from 155.239.255.250: bytes=32 time=17ms TTL=62
Reply from 155.239.255.250: bytes=32 time=17ms TTL=62
Reply from 155.239.255.250: bytes=32 time=17ms TTL=62
Reply from 155.239.255.250: bytes=32 time=17ms TTL=62
Reply from 155.239.255.250: bytes=32 time=18ms TTL=62
Reply from 155.239.255.250: bytes=32 time=17ms TTL=62
Reply from 155.239.255.250: bytes=32 time=18ms TTL=62
Reply from 155.239.255.250: bytes=32 time=17ms TTL=62
Reply from 155.239.255.250: bytes=32 time=17ms TTL=62
Reply from 155.239.255.250: bytes=32 time=17ms TTL=62

Ping statistics for 155.239.255.250:
    Packets: Sent = 20, Received = 20, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 17ms, Maximum = 18ms, Average = 17ms

Takealot latency chart

My domain latency chart

Tracert news24 tonight

Code:

Tracing route to www.news24.com [41.86.110.200]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2    <1 ms    <1 ms    <1 ms  10.100.0.1 
  3     *        *        *     Request timed out.
  4   118 ms   119 ms   119 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82] 
  5   237 ms    81 ms    64 ms  cpt-net1.ip.adsl.co.za [169.1.5.128] 
  6    19 ms    19 ms    20 ms  optinet.ixp.capetown [196.10.140.145] 
  7   134 ms   136 ms     *     101.te0-0-2-0.cpt-tr-1.optinet.net [197.84.7.4] 
  8   149 ms   144 ms   143 ms  197-84-247-89.cpt.mweb.co.za [197.84.247.89] 
  9   146 ms   148 ms   146 ms  OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6] 
 10    93 ms    65 ms    53 ms  197-84-208-146.cpt.mweb.co.za [197.84.208.146] 
 11    19 ms    19 ms    19 ms  41-86-110-200.mweb.co.za [41.86.110.200] 

Trace complete.

Earlier today

Code:

Tracing route to www.news24.com [41.86.110.200]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2    <1 ms    <1 ms    <1 ms  10.100.0.1 
  3     *        *        *     Request timed out.
  4    20 ms    18 ms    18 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82] 
  5    18 ms    18 ms    19 ms  cpt-net1.ip.adsl.co.za [169.1.5.128] 
  6    20 ms    19 ms    20 ms  optinet.ixp.capetown [196.10.140.145] 
  7    20 ms    20 ms    19 ms  101.te0-0-2-0.cpt-tr-1.optinet.net [197.84.7.4] 
  8    19 ms    19 ms    19 ms  197-84-247-89.cpt.mweb.co.za [197.84.247.89] 
  9    20 ms    19 ms    19 ms  OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6] 
 10    30 ms    26 ms    21 ms  197-84-208-146.cpt.mweb.co.za [197.84.208.146] 
 11    21 ms    19 ms    19 ms  41-86-110-200.mweb.co.za [41.86.110.200] 

Trace complete.

Http downloads crawling

Same download @ office

standerr · Aug 12, 2017

For the life of me not sure what happened to Afrihost support. Still no response on my ticket #WWQ-158-59736. I've sent a few mails with more info, but nothing from their side. Also not having much luck here it seems. Did they maybe fire all their support staff?

Currently again experiencing slow http downloads. YouTube is running at full speed though. So this must be a routing/prioritization issue. The weird part is that a friend also on Afrihost, but about 15km away does not have the same issue.

Download at home

Download at office

Bras also looking normal

Code:

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=17ms TTL=62
Reply from 155.239.255.250: bytes=32 time=18ms TTL=62
Reply from 155.239.255.250: bytes=32 time=18ms TTL=62
Reply from 155.239.255.250: bytes=32 time=17ms TTL=62
Reply from 155.239.255.250: bytes=32 time=19ms TTL=62
Reply from 155.239.255.250: bytes=32 time=17ms TTL=62
Reply from 155.239.255.250: bytes=32 time=21ms TTL=62
Reply from 155.239.255.250: bytes=32 time=17ms TTL=62
Reply from 155.239.255.250: bytes=32 time=18ms TTL=62
Reply from 155.239.255.250: bytes=32 time=18ms TTL=62

DreamKing · Aug 14, 2017

I have a downgrade from 2M to 1M, pls help afrihost.

AfriGenie · Aug 14, 2017

DreamKing said:
I have a downgrade from 2M to 1M, pls help afrihost.

Morning!

Do you mean you have requested a downgrade from 2Mbps to 1Mbps?

AfriGenie · Aug 14, 2017

standerr said:
For the life of me not sure what happened to Afrihost support. Still no response on my ticket #WWQ-158-59736. I've sent a few mails with more info, but nothing from their side. Also not having much luck here it seems. Did they maybe fire all their support staff?

Currently again experiencing slow http downloads. YouTube is running at full speed though. So this must be a routing/prioritization issue. The weird part is that a friend also on Afrihost, but about 15km away does not have the same issue.

Download at home
View attachment 454996

Download at office
View attachment 454998

Bras also looking normal

Code:

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data: Reply from 155.239.255.250: bytes=32 time=17ms TTL=62 Reply from 155.239.255.250: bytes=32 time=18ms TTL=62 Reply from 155.239.255.250: bytes=32 time=18ms TTL=62 Reply from 155.239.255.250: bytes=32 time=17ms TTL=62 Reply from 155.239.255.250: bytes=32 time=19ms TTL=62 Reply from 155.239.255.250: bytes=32 time=17ms TTL=62 Reply from 155.239.255.250: bytes=32 time=21ms TTL=62 Reply from 155.239.255.250: bytes=32 time=17ms TTL=62 Reply from 155.239.255.250: bytes=32 time=18ms TTL=62 Reply from 155.239.255.250: bytes=32 time=18ms TTL=62

There is definitely something going on with your connection. I am going to ask our Critical Care Team to take-over your query, we definitely need to get to the bottom of this!

standerr · Aug 14, 2017

AfriGenie said:
There is definitely something going on with your connection. I am going to ask our Critical Care Team to take-over your query, we definitely need to get to the bottom of this!

At this stage I don't really care who looks at it, but just that somebody gives me feedback. I've not received a single word from anybody at Afrihost since it was logged on the 8th.
I've been sending mail after mail with more info, but nothing. Really really bad service.

DeSLAM · Aug 14, 2017

International connection from CPT East drops to between 170 to 190ms after 41.206.164.253 (if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net) is this an acceptable norm for AH capped accounts?

Pings to this IP between the router and it is maximum of 18ms.

The problem is from this specific IP 41.206.164.253 onward in the Cape Town area.

Is this due to congestion / number of users connection via that IP server to the rest of the world?

DeSLAM · Aug 14, 2017

And I just want to add that an average ping of 170ms per hop to international servers in a multiplayer gaming environment will get you kicked off the international server because YOU (due to your ISPs routing) will be the cause of lag in the game.

So I cant see that this is an acceptable international standard.

AfriGenie · Aug 14, 2017

standerr said:
At this stage I don't really care who looks at it, but just that somebody gives me feedback. I've not received a single word from anybody at Afrihost since it was logged on the 8th.
I've been sending mail after mail with more info, but nothing. Really really bad service.

The Critical Care Team will definitely get to the bottom of this!

AfriGenie · Aug 14, 2017

DeSLAM said:
International connection from CPT East drops to between 170 to 190ms after 41.206.164.253 (if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net) is this an acceptable norm for AH capped accounts?

Pings to this IP between the router and it is maximum of 18ms.

The problem is from this specific IP 41.206.164.253 onward in the Cape Town area.

Is this due to congestion / number of users connection via that IP server to the rest of the world?

DeSLAM said:
And I just want to add that an average ping of 170ms per hop to international servers in a multiplayer gaming environment will get you kicked off the international server because YOU (due to your ISPs routing) will be the cause of lag in the game.

So I cant see that this is an acceptable international standard.

Latency to the EU will be around 200ms. Wherever possible we will try to minimize that latency as much as possible, but the distances involved have as much impact on the latency to the EU as the actual network routing.

Which servers are you playing on?

DreamKing · Aug 14, 2017

AfriGenie said:
Morning!

Do you mean you have requested a downgrade from 2Mbps to 1Mbps?

you are so funny.
doesn't matter, I phoned to afrihost this morning and I am still waiting for your call about the problem from telkom.
let's see telkom will give me back 2M or not. otherwise I think it is the good time for fibre.

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