Afrihost Capped DSL Feedback

savage said:
Of course it's MY prerogative yes, and of course you say "I limit the degree to which we are able to assist". Because you will UNDER NO CIRCUMSTANCES WHAT SO EVER have the BALLS to actually ADMIT that there is a problem. Too easy for you to HIDE behind "we need tests", QoS, and all sorts of fancy bull***** you KNOW your customers have no control over

Tell you what... Seeing you're asking for the SAME stuff over, and over, and over... I'll set up some automated tests on my side, and mail that through to you to log tickets at your support desk, every single minute, 24x7x365...

It saves MY time, from having to run around CONSTANTLY to do YOUR work, and prove to YOU that YOUR network is buggered.
Click to expand...

Yes but you forget that they don't want that much detail. I did exactly that. I wrote a piece of software that does automated trace routes, parsing the results, so I can report on it. I published very nice reports, include the raw traceroutes.
Example: Link

I was ultimately told "thanks very much, but it's too much detail to go through. Just give us one traceroute and a ping to bras.". My reports show the trend for the entire day so we can see when things change on on what hop.

You really cannot win.
 
standerr said:
Yes but you forget that they don't want that much detail. I did exactly that. I wrote a piece of software that does automated trace routes, parsing the results, so I can report on it. I published very nice reports, include the raw traceroutes.
Example: Link

I was ultimately told "thanks very much, but it's too much detail to go through. Just give us one traceroute and a ping to bras.". My reports show the trend for the entire day so we can see when things change on on what hop.

You really cannot win.
Click to expand...

I don't think that's really the case. :( We were all super impressed by your detailed testing and we did pass it onto our network team. :)

We'll never say no to detailed tests.
 
standerr said:
Yes but you forget that they don't want that much detail. I did exactly that. I wrote a piece of software that does automated trace routes, parsing the results, so I can report on it. I published very nice reports, include the raw traceroutes.
Example: Link

I was ultimately told "thanks very much, but it's too much detail to go through. Just give us one traceroute and a ping to bras.". My reports show the trend for the entire day so we can see when things change on on what hop.

You really cannot win.
Click to expand...

That's really useful and easy to view.
 
Honestly less than impressed, I cant even keep a stable connection to my server without regularly timing out.

7F6HRSI.png


YxlodDN.png


I honestly can't even play at this rate as typing messages take ages to resolve. I know its not the server as others around the world dont have issue nor do I have issues if I switch ISP...
 
8-BALL said:
Honestly less than impressed, I cant even keep a stable connection to my server without regularly timing out.

7F6HRSI.png


YxlodDN.png


I honestly can't even play at this rate as typing messages take ages to resolve. I know its not the server as others around the world dont have issue nor do I have issues if I switch ISP...
Click to expand...

Seeing pretty regular P/L happening all the way down this trace. :( Are you seeing similar results when tracing locally?
 
standerr said:
Remember that the kind of fine they got is nothing compared to the money being saved by not upgrading capacity. Not even a drop in the bucket.

Just switch. I dropped my AH account to minimum 10GB cap. Getting a discount on line rental as a result of this.
Other ISP's don't have this cr*p and some even offer same free time as AH did. And with R1 first month sign up special you can sign up risk free.
Click to expand...
Damn it. Thats genius. Why didn't I think that?!
Shall do that too
 
Last edited:
Lol. currently have to watch YT on 144p just so it wont keep buffering.
 
What's strange is that my latency has improved somewhat tonight, although there are still a few local hops that are way over 100ms - but at least an improvement!

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=11ms TTL=63
Reply from 155.239.255.250: bytes=32 time=11ms TTL=63
Reply from 155.239.255.250: bytes=32 time=11ms TTL=63
Reply from 155.239.255.250: bytes=32 time=11ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 11ms, Average = 11ms
Click to expand...

AH_News24_7-09PM.PNG

AH_TTVLiveStream_7-06PM.PNG

Hop 6
AH_AfrihostSiteLocal_7-08PM.PNG

Hop 9
AH_CSGO_7-11PM.PNG

EDIT: Thought streaming from Twitch was suffering a bit, ran a couple speedtests to London on my 20Mbit line with unshaped account.

6039823157.png


6039826598.png


6039831858.png
 
Last edited:
8-BALL said:
Not even looking better at 6:30am...


3Wr1YOI.png
Click to expand...

If nothing has improved for you at all since last night, there might be something else causing you trouble here. Please PM me your account info. :)
 
Luke7777 said:
A question ... how do I know that my package has changed from Shaped to Unshaped ? Just because it says so ? Since I had to drop half my GiGs, I'd better be sure :)
Click to expand...

If it says so in ClientZone then the change should have taken effect. :) Feel free to PM me your account info and I'll confirm on my side (just to give you peace of mind) :)
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X