Pulserider
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Can I PM send you my details with the fault reference numbers so that you can have a look for me?
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Afrihost Capped DSL Feedback
- Thread starter AfriFella
- Start date
Can I PM send you my details with the fault reference numbers so that you can have a look for me?
standerr
Well-Known Member
I can tell you why the comments. We keep giving test results and being told it's passed on. We assume that to be the case. The results does not show that those are helping though.
Some of us have asked for more info on a technical level, seeing that some of us are more technical. I have not seen any feedback of that nature.
Also your site does not acknowledge that there are issues in the Southern region. That shows you don't agree that to be the case, or you just don't want to be open and honest about it.
Then there is also the test results that most of us can actually read ourselves. Like this one. This latency spike in the evening has gotten no better since the start of Jan. It's actually gotten worse, even after promises of improvements.
So given all that, you must understand that from the outside it does look like you're doing nothing.
DeatheCore
Senior Member
Did you pass my results from last night onto the NOC team again? 
savage
Expert Member
+1
I'm sure those engineers are doing SOMETHING (I mean, they have to work to get paid, presumably). I'm just not convinced that they are doing anything specific to address the congestion issues....
I mean, more IPC = more money, and it's always a HUGE issue for ISPs to spend more money right.... I mean, those fancy cars, huge offices, and staff perks have to be paid, SOMEHOW...At this stage (and I'm sure like many others), I've pretty much stopped using my AH account between 18:00 and 23:00. Hence why I (and I'm sure a lot of others) don't complain any more. You can only give SO much feedback, until it becomes blatantly clear that the ISP has no intentions to address, nor fix the problems.
Telkom's busy building my MetroEthernet route, it's only another month or two of this **** before I can finally move on..
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+1
I'm sure those engineers are doing SOMETHING (I mean, they have to work to get paid, presumably). I'm just not convinced that they are doing anything specific to address the congestion issues....
At this stage (and I'm sure like many others), I've pretty much stopped using my AH account between 18:00 and 23:00. Hence why I (and I'm sure a lot of others) don't complain any more. You can only give SO much feedback, until it becomes blatantly clear that the ISP has no intentions to address, nor fix the problems.
Telkom's busy building my MetroEthernet route, it's only another month or two of this **** before I can finally move on..
Our Team definitely makes use of the results that you've submitted, and it doesn't look like there is a specific switch that we can flip to improve the performance, but rather a number of iterative updates and changes until the Team can get everything just right.
It's definitely our aim to get to the point where you don't have to switch to other accounts during specific times.
savage
Expert Member
Well, that's precisely what IS happening.
Just to put it in layman's terms for you... It wasn't Oscar's AIM to kill Reeva either, but that's precisely what he did. Just because you don't AIM to do something doesn't automatically remove all responsibility and accountability for DOING IT. Whether you're ATTEMPTING to fix it or not, you are still DOING it. Intentionally or not. It wasn't my INTENTION for driving over the speed limit, but I do still get FINED if I'm caught doing it. It wasn't Zuma's AIM to steal our money (arguably) by building nKandla, but he was still FORCED to pay back the money...
You ARE doing it, and at the VERY LEAST, the correct thing to do is to INFORM you customers as such, by at the very least, putting a notice on your web site. As you have been ORDERED to do by the ISPA. But again, your mentality dictates that once again we just pull up our shoulders and say we didn't INTEND for it happen.... That, means NOTHING. Your 'intentions' means nothing any more, and neither does your reputation.
You should consider yourself DAMN lucky I am in CPT and not JHB, because I would have been infront of your offices EVERY SINGLE DAY throwing my toys out of the cot. Perhaps it's time to get some banners printed and hung up here around CPT, like they did with FNB, and Cell-C... That got problems fixed, very quickly. Freedom of speech is a wonderful thing...
#AHpaybackourmoney!
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At the end of the day, that is your perogative, but we still want to work with you as much as possible to ensure that you have the best possible experience.
The moment you opt to go that route, you limit the degree to which we are able to assist you. We need you to remain in contact with us and work with us.
Luke7777
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How did we go from this last night ^^^ to this now
Tracing route to www.afrihost.com [104.20.30.244]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.254
2 * * * Request timed out.
3 20 ms 20 ms 20 ms jhb-up3.ip.adsl.co.za [169.1.5.29]
4 21 ms 20 ms 20 ms jhb-in1.ip.adsl.co.za [169.1.5.42]
5 21 ms 19 ms 19 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
6 20 ms 19 ms 19 ms 169-1-5-74.ip.afrihost.co.za [169.1.5.74]
7 21 ms 20 ms 20 ms 41.169.57.216
8 21 ms 20 ms 21 ms if-ae-7-0.tcore2.JSO-Johannesburg.as6453.net [41.206.179.13]
9 188 ms 191 ms 188 ms if-ae-2-2.tcore1.JSO-Johannesburg.as6453.net [216.6.55.85]
10 200 ms 201 ms 200 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
11 195 ms 194 ms 195 ms if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.57]
12 187 ms 187 ms 188 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
13 188 ms 188 ms 188 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
14 195 ms 195 ms 194 ms if-ae-19-2.tcore2.L78-London.as6453.net [80.231.138.22]
15 188 ms 189 ms 188 ms if-ae-15-2.tcore2.LDN-London.as6453.net [80.231.131.118]
16 200 ms 206 ms 200 ms 80.231.20.66
17 201 ms 202 ms 202 ms 104.20.30.244
Trace complete.
savage
Expert Member
Of course it's MY prerogative yes, and of course you say "I limit the degree to which we are able to assist". Because you will UNDER NO CIRCUMSTANCES WHAT SO EVER have the BALLS to actually ADMIT that there is a problem. Too easy for you to HIDE behind "we need tests", QoS, and all sorts of fancy bull***** you KNOW your customers have no control over
Tell you what... Seeing you're asking for the SAME stuff over, and over, and over... I'll set up some automated tests on my side, and mail that through to you to log tickets at your support desk, every single minute, 24x7x365...
It saves MY time, from having to run around CONSTANTLY to do YOUR work, and prove to YOU that YOUR network is buggered.
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We use Cloudflare for our website, so your traffic to the site may be routed to different Cloudflare servers from time to time.
Luke7777
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lol, including leaving the country...
Btw, any feedback on the packet loss info requested by AfriFella (Requested in post #244 given in post #251)
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I'll check with AfriFella to see if he has any updates for you.
DeatheCore
Senior Member
My advice to AfriSupport peeps, take it or leave it - We are frustrated customers being told that changes and tweaks are being made for months on end with no visible improvement (at least for latency) on our side. Initially it was okay knowing that numerous tests were being passed onto the engineers but after all this time, after giving you the benefit of the doubt, it would only be goodwill to provide us with some better feedback - as people have said, don't be afraid of being technical.
It's not easy to blindly believe that things are changing behind the scenes without any sort of evidence or proof... It's really getting tiresome constantly testing every evening and posting here.
It's not easy to blindly believe that things are changing behind the scenes without any sort of evidence or proof... It's really getting tiresome constantly testing every evening and posting here.
electrofreeze
Expert Member
+1
if you look at the ah scenario they are going down the same path as before
as for the upgrades it looks more like they are implementing more shaping and taking from the 1 region to give to the other which works up to the point when a lot of people go online and then there is chaos,crappy internet and high latency
at the end of the day there is only 1 solution get more IPC
are we not paying for a good service and internet
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My advice to AfriSupport peeps, take it or leave it - We are frustrated customers being told that changes and tweaks are being made for months on end with no visible improvement (at least for latency) on our side. Initially it was okay knowing that numerous tests were being passed onto the engineers but after all this time, after giving you the benefit of the doubt, it would only be goodwill to provide us with some better feedback - as people have said, don't be afraid of being technical.
It's not easy to blindly believe that things are changing behind the scenes without any sort of evidence or proof... It's really getting tiresome constantly testing every evening and posting here.
At the moment the Team is focusing on smaller changes and updates to minimize any disruptions as much as possible. I'll do my best to see if I can get a more complete update from our Team for you guys.
Luke7777
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It was asked earlier in this thread I think... but maybe a thread split between Capped Shaped and Unshaped might not be a bad idea....
Paradigm69
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Hi AfriFella
I've recently joined afrihost, and started the whole migration process with Telkom on the 9th of January. Due to Telkoms errors they accidentally cancelled the adsl line instead of migrating to the holding pool.
Then afrihost sent a new order through on the 17th January 2017, after numerous calls to Telkom they indicated this was completed on 2 February and in the migration pool. This order can be given.
So I called afrihost to indicate the line is in the holding pool, you guys said that see it and would take another 5 working days to up to speed. So I waited this 5 days, just to be told by afrihost today that this migration never happened.
So believing afrihost I call Telkom again, they assured me again that this did happen.
So I phone you guys again today, now it seems when this was migrated Afrihost didn't take the line over and was cancelled. I've officially been waiting 17 working days from the original afrihost order to now, just to find out it's back in the same place. So now should I be waiting again 17 working days? Your contact center keeps giving contrary statements, all the time actually.
I'm definitely not impressed and thought this was a good isp provider. So to top it off because I thought everything would be finalized today, and been having issues with my line, which I'm paying for. So my line supposed to be 20mbs line, unshaped adsl yet I'm I can't even download at 160KBs imagine my frustration to hear that today isn't the day things get sorted. I've been on the telephone 3 times today to your call center and no response. This really hasn't been a pleasant experience with Afrihost
I've recently joined afrihost, and started the whole migration process with Telkom on the 9th of January. Due to Telkoms errors they accidentally cancelled the adsl line instead of migrating to the holding pool.
Then afrihost sent a new order through on the 17th January 2017, after numerous calls to Telkom they indicated this was completed on 2 February and in the migration pool. This order can be given.
So I called afrihost to indicate the line is in the holding pool, you guys said that see it and would take another 5 working days to up to speed. So I waited this 5 days, just to be told by afrihost today that this migration never happened.
So believing afrihost I call Telkom again, they assured me again that this did happen.
So I phone you guys again today, now it seems when this was migrated Afrihost didn't take the line over and was cancelled. I've officially been waiting 17 working days from the original afrihost order to now, just to find out it's back in the same place. So now should I be waiting again 17 working days? Your contact center keeps giving contrary statements, all the time actually.
I'm definitely not impressed and thought this was a good isp provider. So to top it off because I thought everything would be finalized today, and been having issues with my line, which I'm paying for. So my line supposed to be 20mbs line, unshaped adsl yet I'm I can't even download at 160KBs imagine my frustration to hear that today isn't the day things get sorted. I've been on the telephone 3 times today to your call center and no response. This really hasn't been a pleasant experience with Afrihost
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That's not cool to hear... I'll need to check what happened here. Could you please PM me your DSL line number.
NewBiks
Well-Known Member
Hi AfriGenie
I've just got home no changes have been made yet.
I've just got home no changes have been made yet.