Afrihost Capped DSL Feedback

Johnatan56 said:
I'm not going through that again. Last time that ended up with you bumping down my line for four days with no recompense.
Click to expand...

:(

We do need to figure out on a way forward to get your connection running as it should be.
 
Have to say something really strange is going on. I've been running on Crystal web the last week, but switched back to Afrihost again tonight. And the obvious latency problem is still here.
The strange part is that in Durbanville I have this issue, but a friend in Brackenfell does not. I even gave him my account details to make sure it's not an account isssue. And my account is unshaped vs his shaped.

Afrihost Pings
Code: 
Pinging www.news24.com [41.86.110.200] with 32 bytes of data:
Reply from 41.86.110.200: bytes=32 time=46ms TTL=243
Reply from 41.86.110.200: bytes=32 time=47ms TTL=243
Reply from 41.86.110.200: bytes=32 time=35ms TTL=243
Reply from 41.86.110.200: bytes=32 time=103ms TTL=243
Reply from 41.86.110.200: bytes=32 time=84ms TTL=243
Reply from 41.86.110.200: bytes=32 time=40ms TTL=243
Reply from 41.86.110.200: bytes=32 time=29ms TTL=243
Reply from 41.86.110.200: bytes=32 time=66ms TTL=243
Reply from 41.86.110.200: bytes=32 time=56ms TTL=243
Reply from 41.86.110.200: bytes=32 time=76ms TTL=243

Ping statistics for 41.86.110.200:
    Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 29ms, Maximum = 103ms, Average = 58ms
Control-C

Pinging www.exa.co.za [197.221.2.20] with 32 bytes of data:
Reply from 197.221.2.20: bytes=32 time=138ms TTL=57
Reply from 197.221.2.20: bytes=32 time=146ms TTL=57
Reply from 197.221.2.20: bytes=32 time=145ms TTL=57
Reply from 197.221.2.20: bytes=32 time=122ms TTL=57
Reply from 197.221.2.20: bytes=32 time=139ms TTL=57
Reply from 197.221.2.20: bytes=32 time=139ms TTL=57
Reply from 197.221.2.20: bytes=32 time=138ms TTL=57
Reply from 197.221.2.20: bytes=32 time=145ms TTL=57
Reply from 197.221.2.20: bytes=32 time=155ms TTL=57
Reply from 197.221.2.20: bytes=32 time=149ms TTL=57

Ping statistics for 197.221.2.20:
    Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 122ms, Maximum = 155ms, Average = 141ms

Crystalweb Pings
Code: 
Pinging www.exa.co.za [197.221.2.20] with 32 bytes of data:
Reply from 197.221.2.20: bytes=32 time=21ms TTL=51
Reply from 197.221.2.20: bytes=32 time=19ms TTL=51
Reply from 197.221.2.20: bytes=32 time=20ms TTL=51
Reply from 197.221.2.20: bytes=32 time=19ms TTL=51
Reply from 197.221.2.20: bytes=32 time=19ms TTL=51
Reply from 197.221.2.20: bytes=32 time=20ms TTL=51
Reply from 197.221.2.20: bytes=32 time=19ms TTL=51
Reply from 197.221.2.20: bytes=32 time=19ms TTL=51
Reply from 197.221.2.20: bytes=32 time=22ms TTL=51
Reply from 197.221.2.20: bytes=32 time=20ms TTL=51

Ping statistics for 197.221.2.20:
    Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 19ms, Maximum = 22ms, Average = 19ms

Pinging www.exa.co.za [197.221.2.20] with 32 bytes of data:
Reply from 197.221.2.20: bytes=32 time=20ms TTL=51
Reply from 197.221.2.20: bytes=32 time=20ms TTL=51
Reply from 197.221.2.20: bytes=32 time=20ms TTL=51
Reply from 197.221.2.20: bytes=32 time=20ms TTL=51
Reply from 197.221.2.20: bytes=32 time=19ms TTL=51
Reply from 197.221.2.20: bytes=32 time=19ms TTL=51
Reply from 197.221.2.20: bytes=32 time=25ms TTL=51
Reply from 197.221.2.20: bytes=32 time=19ms TTL=51
Reply from 197.221.2.20: bytes=32 time=20ms TTL=51
Reply from 197.221.2.20: bytes=32 time=19ms TTL=51

Ping statistics for 197.221.2.20:
    Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 19ms, Maximum = 25ms, Average = 20ms

So the issue is stranger than just general latency in the South.
 
AfriGenie said:
:(

We do need to figure out on a way forward to get your connection running as it should be.
Click to expand...

You have multiple people, on this thread even, that have latency increases. Do you not have a support person living within Cape Town? He is probably experiencing the same issues.
 
standerr said:
Have to say something really strange is going on. I've been running on Crystal web the last week, but switched back to Afrihost again tonight. And the obvious latency problem is still here.
The strange part is that in Durbanville I have this issue, but a friend in Brackenfell does not. I even gave him my account details to make sure it's not an account isssue. And my account is unshaped vs his shaped.

Afrihost Pings
Code: 
Pinging www.news24.com [41.86.110.200] with 32 bytes of data:
Reply from 41.86.110.200: bytes=32 time=46ms TTL=243
Reply from 41.86.110.200: bytes=32 time=47ms TTL=243
Reply from 41.86.110.200: bytes=32 time=35ms TTL=243
Reply from 41.86.110.200: bytes=32 time=103ms TTL=243
Reply from 41.86.110.200: bytes=32 time=84ms TTL=243
Reply from 41.86.110.200: bytes=32 time=40ms TTL=243
Reply from 41.86.110.200: bytes=32 time=29ms TTL=243
Reply from 41.86.110.200: bytes=32 time=66ms TTL=243
Reply from 41.86.110.200: bytes=32 time=56ms TTL=243
Reply from 41.86.110.200: bytes=32 time=76ms TTL=243

Ping statistics for 41.86.110.200:
    Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 29ms, Maximum = 103ms, Average = 58ms
Control-C

Pinging www.exa.co.za [197.221.2.20] with 32 bytes of data:
Reply from 197.221.2.20: bytes=32 time=138ms TTL=57
Reply from 197.221.2.20: bytes=32 time=146ms TTL=57
Reply from 197.221.2.20: bytes=32 time=145ms TTL=57
Reply from 197.221.2.20: bytes=32 time=122ms TTL=57
Reply from 197.221.2.20: bytes=32 time=139ms TTL=57
Reply from 197.221.2.20: bytes=32 time=139ms TTL=57
Reply from 197.221.2.20: bytes=32 time=138ms TTL=57
Reply from 197.221.2.20: bytes=32 time=145ms TTL=57
Reply from 197.221.2.20: bytes=32 time=155ms TTL=57
Reply from 197.221.2.20: bytes=32 time=149ms TTL=57

Ping statistics for 197.221.2.20:
    Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 122ms, Maximum = 155ms, Average = 141ms

Crystalweb Pings
Code: 
Pinging www.exa.co.za [197.221.2.20] with 32 bytes of data:
Reply from 197.221.2.20: bytes=32 time=21ms TTL=51
Reply from 197.221.2.20: bytes=32 time=19ms TTL=51
Reply from 197.221.2.20: bytes=32 time=20ms TTL=51
Reply from 197.221.2.20: bytes=32 time=19ms TTL=51
Reply from 197.221.2.20: bytes=32 time=19ms TTL=51
Reply from 197.221.2.20: bytes=32 time=20ms TTL=51
Reply from 197.221.2.20: bytes=32 time=19ms TTL=51
Reply from 197.221.2.20: bytes=32 time=19ms TTL=51
Reply from 197.221.2.20: bytes=32 time=22ms TTL=51
Reply from 197.221.2.20: bytes=32 time=20ms TTL=51

Ping statistics for 197.221.2.20:
    Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 19ms, Maximum = 22ms, Average = 19ms

Pinging www.exa.co.za [197.221.2.20] with 32 bytes of data:
Reply from 197.221.2.20: bytes=32 time=20ms TTL=51
Reply from 197.221.2.20: bytes=32 time=20ms TTL=51
Reply from 197.221.2.20: bytes=32 time=20ms TTL=51
Reply from 197.221.2.20: bytes=32 time=20ms TTL=51
Reply from 197.221.2.20: bytes=32 time=19ms TTL=51
Reply from 197.221.2.20: bytes=32 time=19ms TTL=51
Reply from 197.221.2.20: bytes=32 time=25ms TTL=51
Reply from 197.221.2.20: bytes=32 time=19ms TTL=51
Reply from 197.221.2.20: bytes=32 time=20ms TTL=51
Reply from 197.221.2.20: bytes=32 time=19ms TTL=51

Ping statistics for 197.221.2.20:
    Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 19ms, Maximum = 25ms, Average = 20ms

So the issue is stranger than just general latency in the South.
Click to expand...
What time did he run the tests?
 
standerr said:
Have to say something really strange is going on. I've been running on Crystal web the last week, but switched back to Afrihost again tonight. And the obvious latency problem is still here.
The strange part is that in Durbanville I have this issue, but a friend in Brackenfell does not. I even gave him my account details to make sure it's not an account isssue. And my account is unshaped vs his shaped.

Afrihost Pings

SNIP

Crystalweb Pings

SNIP

So the issue is stranger than just general latency in the South.
Click to expand...

From our side both accounts would route via the same PoP in the South, where our management services live for that region. So the only differentiating factor would be the exchange.

It's definitely something to look into. How many users having a poor experience are also in Durbanville? We know it's an area which has battled with congestion - at one point the exchange was upgrade 4 or 5 times in one year, to my knowledge.
 
Johnatan56 said:
You have multiple people, on this thread even, that have latency increases. Do you not have a support person living within Cape Town? He is probably experiencing the same issues.
Click to expand...

We do have someone in Cape Town who tests for us regularly. We also have several testing servers setup at different DC's which we can use for testing (they are connecting to a normal ADSL line at the data centre).

We also test with as many clients as we can and collate with data from social media (incl forums) and our support centre.
 
standerr said:
Have to say something really strange is going on. I've been running on Crystal web the last week, but switched back to Afrihost again tonight. And the obvious latency problem is still here.
The strange part is that in Durbanville I have this issue, but a friend in Brackenfell does not. I even gave him my account details to make sure it's not an account isssue. And my account is unshaped vs his shaped.

Afrihost Pings
SNIP

Crystalweb Pings
SNIP

So the issue is stranger than just general latency in the South.
Click to expand...

So your friend in Brackenfell performed the same traceroutes as you during peak hours and had no latency issues on Afrihost?

I'm located in Panorama, Northern Suburbs and with my rudimentary knowledge of my PSTN routing - it's CPE -> remote ISAM -> Exchange in Voortrekker Road, Parow -> Central Office in Bellville - and I also suffer with the higher than normal latency during peak hours.

But the issue is not present on other ISP accounts, so i wouldn't seem to think anything of exchange related issues.. :confused:
 
@Afrihost

I've noticed something with Twitch livestreams: A few days ago I wasn't able to achieve any higher than 400-500KB/s on a stream, IIRC DNS servers 169.1.1.3 and .10 were automatically assigned.

Dialled into Vox and it was peaking at 800-950KB/s resulting in no buffering or loss of frames.

Reconnected again to my Afrihost account but this time DNS servers 169.1.1.2 and .9 were assigned - and after that traffic was reaching around 900KB/s?!

Now I was under the impression DNS servers would not affect traffic throughput, only name resolution speed? Do you think the above is just a coincidence or that there is something else at play here?
 
Trying to stream video from a server in Europe and getting max 2mb/s on a 100mb/s line. Normally plays 100% but something is not right with the Afrihost network today.
 
tanka said:
Trying to stream video from a server in Europe and getting max 2mb/s on a 100mb/s line. Normally plays 100% but something is not right with the Afrihost network today.
Click to expand...

My line has been giving ups and downs as well. It's ok for one week then suddenly I can't stream any low quality vids from Youtube or FB. Buffers most of the time.
 
DeatheCore said:
@Afrihost

I've noticed something with Twitch livestreams: A few days ago I wasn't able to achieve any higher than 400-500KB/s on a stream, IIRC DNS servers 169.1.1.3 and .10 were automatically assigned.

Dialled into Vox and it was peaking at 800-950KB/s resulting in no buffering or loss of frames.

Reconnected again to my Afrihost account but this time DNS servers 169.1.1.2 and .9 were assigned - and after that traffic was reaching around 900KB/s?!

Now I was under the impression DNS servers would not affect traffic throughput, only name resolution speed? Do you think the above is just a coincidence or that there is something else at play here?
Click to expand...

Hmmmm, that does seem like something more than a coincidence... And with the current name servers the Twitch stream has been stable the whole time?
 
CamiKaze said:
My line has been giving ups and downs as well. It's ok for one week then suddenly I can't stream any low quality vids from Youtube or FB. Buffers most of the time.
Click to expand...

I personally find that it is due to horrible quality international bandwidth with Afrihost. Can stream an 8k YouTube video with out an issue (Don't need or can't use 8k but just used for testing) thanks to Google having local servers but try to watch from an international server and everything falls apart.
 
tanka said:
Trying to stream video from a server in Europe and getting max 2mb/s on a 100mb/s line. Normally plays 100% but something is not right with the Afrihost network today.
Click to expand...

Which stream are you having trouble with? How are your download speeds looking at the moment?
 
CamiKaze said:
My line has been giving ups and downs as well. It's ok for one week then suddenly I can't stream any low quality vids from Youtube or FB. Buffers most of the time.
Click to expand...

:(

That's not cool! Is your DSL line sync intermittently dropping, or just the throughput?
 
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