Afrihost Capped DSL Feedback

Morning everyone

We're passing all your feedback back to the network team. Seems like a few people from the Cape still having issues. Thank you for sharing your results and tests.

Let's hope we can improve your experience soon :(

Over the weekend things were not great for most people here in South.

How are you as AH hoping to improve our experience soon?
 
Over the weekend things were not great for most people here in South.

How are you as AH hoping to improve our experience soon?

I would like to know that aswell. Otherwise it is time to move on. Can't Afrihost put a commitment date here for us?
 
The might have been a huge demand for that content. Demand was fairly consistent in the south throughout the day, but we did see it peak around 16:00 when the launch started - more or less

Thanks for the feedback. Is there anything in the works to address this issue? I probably would not have noticed any difference, had it not been for the launch. SpaceX are going to be doing the launches almost weekly now. Need my rocket streams :)
 
Any update on this?

Clients connecting from the East may be experiencing intermittent or no connectivty to Microsoft Offce365 services. Our Team is working to resolve this issue as quickly as possible. We apologize for any incovenience that this may be causing.
 
I got a reply from your help desk stating that everything is ok on my line and now my router is apparently the problem.
My Router (DSL2750U) is rock solid.

I shouldn't be struggling to watch youtube clips, imdb trailers or some clips on FB... I never even had this problem on my 2Meg line with Telkom, why is 4Meg such an issue?

:(

It could be due to the distance from the Exchange, but I'll need to check on that for you, could you PM me your DSL number and I'll check for you.
 
Thanks for the feedback. Is there anything in the works to address this issue? I probably would not have noticed any difference, had it not been for the launch. SpaceX are going to be doing the launches almost weekly now. Need my rocket streams :)

Which Stream were you watching? I know that NASA had a separate stream to the SpaceX Team. From my side the SpaceX stream was fine on Sunday, I can't really speak to the quality on Saturday as I was out.

Which DNS are you using at the moment?
 
Over the weekend things were not great for most people here in South.

How are you as AH hoping to improve our experience soon?

We're doing a lot of stress testing and bandwidth throughput testing on our side. :( It's not been easy to isolate the fault, it doesn't look like everyone is affected in the same way. :(
 
So I sent Afrifella a pm on Thursday which he replied to and then i replied to him, and since then nothing.

Doesn't really surprise me to be honest
 
Which Stream were you watching? I know that NASA had a separate stream to the SpaceX Team. From my side the SpaceX stream was fine on Sunday, I can't really speak to the quality on Saturday as I was out.

Which DNS are you using at the moment?

I use google dns for all isp accounts. I was too lazy to switch again. I will check on the next launches (Soyuz 22 Feb / Spacex 28 Feb) and provide some feedback. The streaming was via youtube on SpaceX chan.
 
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