Afrihost Capped DSL Feedback

[AfriFella]

Until it's rolled out how do client's assess whether they're getting the level of service they require on shaped vs unshaped? It's compounded by statements that 'we don't shape' and suggestions to try unshaped when clients are experiencing issues. Everyone is clutching at straws. It's why there's mega aggravation when issues arise. Think it's imperative. It's doing AH sbsolutely no good. If AH doesn't realize it yet - clients are seeking an exit.

I appreciate your insights, steel_dog. The thing is, Shaped Capped implies that the account might be subject to shaping at certain times. We do our best to ensure that this happens as a last resort on Capped, but the policy is still in place. If you want a truly unshaped experience, switching to Unshaped Capped will probably be the best solution.

 

[steel_dog]

I appreciate your insights, steel_dog. The thing is, Shaped Capped implies that the account might be subject to shaping at certain times. We do our best to ensure that this happens as a last resort on Capped, but the policy is still in place. If you want a truly unshaped experience, switching to Unshaped Capped will probably be the best solution.

No. I'm not looking for an unshaped experience. I, and I'm sure the others, are wanting to know the extent to which we're being shaped or not shaped. We bought into AH's communique that shaping is a LAST resort. We've taken that to heart. The reality is that a large number of us are seeing issues with network throughput Vs your competitors Vs your Test Accounts. So how do you customers determine whether the issues are SHAPING related or NETWORK related? AH admits to neither although clients are experiencing REAL issues. So let's cut to the chase... AH needs to answer the question - are you shaping to death or are there network issues?

From my perspective - and (eventually) confirmed this morning - there are (network??) issues.
Having a view of how aggressively or not an account is being shaped would have eliminated the need for debate around shaping. AH can happily protect it's reputation by simply offering up a % force shaped per day on individual client accounts.

EDIT: Your clients would far prefer the cold hard truth rather than the current stonewalling. You'd find a more accommodating response from most. For your reference given that it was before your time on the Forum - this was the same MO employed by AH when they were having severe issues with the MTN network and relationship.

 

[mister]

Terrible packetloss in durban

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router - 0 | 121 | 121 | 0 | 0 | 1 | 0 |
| No response from host - 100 | 24 | 0 | 0 | 0 | 0 | 0 |
| dbn-up1.ip.adsl.co.za - 20 | 68 | 55 | 47 | 49 | 52 | 50 |
| dbn-up2.ip.adsl.co.za - 13 | 77 | 67 | 48 | 50 | 57 | 52 |
| dbn-in1.ip.adsl.co.za - 17 | 73 | 61 | 47 | 49 | 60 | 49 |
| 169-1-21-32.ip.afrihost.co.za - 19 | 69 | 56 | 58 | 61 | 92 | 62 |
| cloudflare.ixp.joburg - 21 | 64 | 51 | 58 | 60 | 74 | 59 |
| 104.20.30.244 - 13 | 81 | 71 | 58 | 60 | 63 | 61 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

No loss to bras.afrihost.com

 

[JOEY_8]

Yep. Can't even get more than 1Mbps.

 

[Hummercellc]

Terrible packetloss in durban

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router - 0 | 121 | 121 | 0 | 0 | 1 | 0 |
| No response from host - 100 | 24 | 0 | 0 | 0 | 0 | 0 |
| dbn-up1.ip.adsl.co.za - 20 | 68 | 55 | 47 | 49 | 52 | 50 |
| dbn-up2.ip.adsl.co.za - 13 | 77 | 67 | 48 | 50 | 57 | 52 |
| dbn-in1.ip.adsl.co.za - 17 | 73 | 61 | 47 | 49 | 60 | 49 |
| 169-1-21-32.ip.afrihost.co.za - 19 | 69 | 56 | 58 | 61 | 92 | 62 |
| cloudflare.ixp.joburg - 21 | 64 | 51 | 58 | 60 | 74 | 59 |
| 104.20.30.244 - 13 | 81 | 71 | 58 | 60 | 63 | 61 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

No loss to bras.afrihost.com

Same here, The east has fallen apart

 

[JOEY_8]

Same here, The east has fallen apart

Now it's Durban's turn .

 

[JOEY_8]

What's going on Afrihost? Why is it that I can't get any help from Support? For more than an hour now

 

[AfriGenie]

Afternoon Guys!

I just got an update from our Team, it does appear that there is an issue in the East which is affecting performance on the DSL network there. We are working with our upstream providers to resolve this as quickly as possible.

 

[JOEY_8]

Afternoon Guys!

I just got an update from our Team, it does appear that there is an issue in the East which is affecting performance on the DSL network there. We are working with our upstream providers to resolve this as quickly as possible.

Thanks for the update.

 

[AfriGenie]

Thanks for the update.

The moment I hear anything from our Team I will post it here.

 

[Peter_J]

Terminal here in PMB. After waiting forever for your callcentre, I am told it is an issue with Seacom cable. Yet the speedtest runs to Durban. Kindly explain what part of the Seacom cable runs Durban-PMB? Or is that just bull?

 

[AfriGenie]

Terminal here in PMB. After waiting forever for your callcentre, I am told it is an issue with Seacom cable. Yet the speedtest runs to Durban. Kindly explain what part of the Seacom cable runs Durban-PMB? Or is that just bull?

Hi, I'm not sure why our Team mentioned Seacom, we use WACS for our internationl connectivity.

There is however a network issue in the East at the moment that is affecting our DSL Clients. Our Team is working with our upstream providers to resolve it as quickly as possible.

 

[Wetstuff]

Hi Afriman and others

Thanks for responding.

I have issues with high latency during gaming, as well as slow twitch and other streaming but not so much Youtube streaming.

I was uploading (backed up my images to the cloud) precisely because I could not game or stream. The uploading did not happen at the same time I tried to game or stream. Only when I finished trying to game or stream and again checking with WinMTR, I would start uploading the images.

I reported such to Afrihost Support.
After the usual tests, I was told the following:
"Unfortunately your uploads are a problem, this is what is killing your line. With an ADSL connection your uploads have to be 10% of your downloads, you are more than welcome to
consult an independent source to verify this. Until we see controlled uploads our hands are tied and there really really isn't anything we can do from our end. "

The 10% was mentioned twice in this conversation.
Does this mean there is some threshold on uploading (10% of your downloads), that when exceeded you are throttled?

 

[JohnJuniorV3]

Crystal Web

C:\Users\Oliver>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.246.79]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms csp3.zte.com.cn [192.168.1.1]
2 * * * Request timed out.
3 81 ms 19 ms 19 ms cdsl2-rba-vl2563-ipc.ip.isnet.net [196.38.73.214]
4 97 ms 19 ms 18 ms cdsl2-rba-vl2563.ip.isnet.net [196.38.73.213]
5 20 ms 20 ms 19 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
6 91 ms 21 ms 22 ms core2-pkl-t0-7-0-0.ip.isnet.net [168.209.1.163]
7 193 ms 184 ms 183 ms 168.209.201.93
8 185 ms 180 ms 187 ms bbc-linx.pr01.rbsov.bbc.co.uk [195.66.236.103]
9 * * * Request timed out.
10 247 ms 183 ms 182 ms ae0.er02.cwwtf.bbc.co.uk [132.185.254.90]
11 210 ms 207 ms 204 ms 132.185.255.165
12 182 ms 182 ms 185 ms 212.58.246.79

Trace complete.

Afrihost
C:\Users\Oliver>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.246.79]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms csp3.zte.com.cn [192.168.1.1]
2 * * * Request timed out.
3 * 122 ms 122 ms jhb-up3.ip.adsl.co.za [169.1.5.29]
4 118 ms 120 ms 117 ms jhb-in1.ip.adsl.co.za [169.1.5.42]
5 120 ms 107 ms 96 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
6 141 ms 141 ms 137 ms 169-1-5-74.ip.afrihost.co.za [169.1.5.74]
7 108 ms 105 ms 102 ms 41.169.57.216
8 122 ms 122 ms 122 ms if-ae-7-0.tcore2.JSO-Johannesburg.as6453.net [41.206.179.13]
9 299 ms * 302 ms if-ae-2-2.tcore1.JSO-Johannesburg.as6453.net [216.6.55.85]
10 187 ms 187 ms 187 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
11 273 ms 273 ms 256 ms if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.57]
12 * 288 ms * if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
13 296 ms 296 ms 301 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
14 301 ms 300 ms 298 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
15 * 188 ms * if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
16 285 ms 286 ms 285 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 291 ms 295 ms 286 ms NIU-SOLUTIO.ear1.London15.Level3.net [212.187.173.210]
21 * * * Request timed out.
22 * * * Request timed out.
23 * 310 ms 307 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
24 250 ms 240 ms 231 ms 132.185.255.165
25 290 ms 292 ms 292 ms 212.58.246.79

Trace complete.

Has this been resolved as of yet? Last night I had to log into Crystal Web again. I'm getting extremely frustrated as Afrihost is currently not worth my money. I am paying extra for an unshaped capped service and yet I don't even receive the quality of service equivalent to that of normal capped account from any other service provider. This is disappointing and should not be swept aside - there has been no updates as to this issue and I am not the only suffering from situation. Embarrsing Please get ontop of this!..

 

[Unhappy438]

Any east update?

 

[electrofreeze]

No. I'm not looking for an unshaped experience. I, and I'm sure the others, are wanting to know the extent to which we're being shaped or not shaped. We bought into AH's communique that shaping is a LAST resort. We've taken that to heart. The reality is that a large number of us are seeing issues with network throughput Vs your competitors Vs your Test Accounts. So how do you customers determine whether the issues are SHAPING related or NETWORK related? AH admits to neither although clients are experiencing REAL issues. So let's cut to the chase... AH needs to answer the question - are you shaping to death or are there network issues?

From my perspective - and (eventually) confirmed this morning - there are (network??) issues.
Having a view of how aggressively or not an account is being shaped would have eliminated the need for debate around shaping. AH can happily protect it's reputation by simply offering up a % force shaped per day on individual client accounts.

EDIT: Your clients would far prefer the cold hard truth rather than the current stonewalling. You'd find a more accommodating response from most. For your reference given that it was before your time on the Forum - this was the same MO employed by AH when they were having severe issues with the MTN network and relationship.

+1

 

[AfriGenie]

Any east update?

Our Team has identified the cause of the drop in performance, they are working to restore it as quickly as possible.

 

[Unhappy438]

Our Team has identified the cause of the drop in performance, they are working to restore it as quickly as possible.

Thanks

 

[wingnut771]

Hi, I'm not sure why our Team mentioned Seacom, we use WACS for our internationl connectivity.

There is however a network issue in the East at the moment that is affecting our DSL Clients. Our Team is working with our upstream providers to resolve it as quickly as possible.

Because your team are full of ****, and assume our brains are full of it too.

Waaay back from the IS to MTN days your team talked ****, you said you're training, during the mtn saga, team talking ****, so yes, a leopard doesn't change it's spots it seems.

This is a slight dig at AH but a big dig at the doffies manning the lines on all ISP's! Never in my life have I dealt with someone from support on my level, never.

EDIT: At least they're not reading from a script considering you don't even use seacom

 

[wingnut771]

I dare AH to put the word "UNSHAPED" into their unshaped CAPPED product offering, because it sure as hell isn't unshaped!