Afrihost Capped DSL Feedback

wingnut771 said:
I dare AH to put the word "UNSHAPED" into their unshaped CAPPED product offering, because it sure as hell isn't unshaped!
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The unshaped Capped accounts are definitely unshaped, we don't touch or squeeze or manipulate them in anyway.

That being said with the issue in the East at the moment everyone would be experiencing a drop in performance.
 
AfriGenie said:
The unshaped Capped accounts are definitely unshaped, we don't touch or squeeze or manipulate them in anyway.

That being said with the issue in the East at the moment everyone would be experiencing a drop in performance.
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Please point me to any literature that states UNSHAPED, besides in the sales brochure, because on many occations, I've found windows updates shaped to 1mb on a 20mb line and in those times I pppoe dial my IS account, then I get linespeed, and no, I'm not going to waste my time with you troubleshooting, I've already fixed it using another ISP, and you never admit when there is a problem anyway, except now, only because you can't hide it!

IMHO
 
wingnut771 said:
Because your team are full of ****, and assume our brains are full of it too.

Waaay back from the IS to MTN days your team talked ****, you said you're training, during the mtn saga, team talking ****, so yes, a leopard doesn't change it's spots it seems.

This is a slight dig at AH but a big dig at the doffies manning the lines on all ISP's! Never in my life have I dealt with someone from support on my level, never.

EDIT: At least they're not reading from a script considering you don't even use seacom
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I can understand that you are frustrated but I don't think it's at all appriopriate to use disparaging words to describe our Team. If you have an issue with the way a query was dealt with, you are more than welcome to PM any one of us Forum Reps and we'll gladly follow-up on it.
 
AfriGenie said:
I can understand that you are frustrated but I don't think it's at all appriopriate to use disparaging words to describe our Team. If you have an issue with the way a query was dealt with, you are more than welcome to PM any one of us Forum Reps and we'll gladly follow-up on it.
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HAHAHAHAHAHAHAHA

EDIT: I retract the word doffie
 
wingnut771 said:
Please point me to any literature that states UNSHAPED, besides in the sales brochure, because on many occations, I've found windows updates shaped to 1mb on a 20mb line and in those times I pppoe dial my IS account, then I get linespeed, and no, I'm not going to waste my time with you troubleshooting, I've already fixed it using another ISP, and you never admit when there is a problem anyway, except now, only because you can't hide it!

IMHO
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You can find a full explanation and breakdown as to how we handle our DSL account and the network HERE.

The Unshaped Capped accounts don't appear on the Shaping Examples section as we don't touch those accounts.
 
AfriGenie said:
You can find a full explanation and breakdown as to how we handle our DSL account and the network HERE.

The Unshaped Capped accounts don't appear on the Shaping Examples section as we don't touch those accounts.
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Can you explain when people complain about slow speeds on AH "unshaped" and then dial another ISP and get fullspeed?
 
wingnut771 said:
Can you explain when people complain about slow speeds on AH "unshaped" and then dial another ISP and get fullspeed?
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That should definitely not be happening, and if does we need to look into it. I'll need to look at the accounts themselves though to see what's going on.
 
AfriGenie said:
I can understand that you are frustrated but I don't think it's at all appriopriate to use disparaging words to describe our Team. If you have an issue with the way a query was dealt with, you are more than welcome to PM any one of us Forum Reps and we'll gladly follow-up on it.
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How hard would it be to give your callcentre team information about current issues so they can answer clients with sense instead of just making up pure crap. Two calls this afternoon - first fellow had no idea and was hopeless. Resetting "my account" - presumably port - won't solve the "East" issue, let alone solve the non-existent "Seacom" problem. I mean really! How pathetic. Put up some big TV screens scrolling text about current issues.

And about maligning your team - I have had one run-in with an absolutely rude and unco-operative "team leader" before. Thick as 4 short planks too, she was.

Your callcentre barely passes with the 30% favoured by our govt.
 
wingnut771 said:
Can you explain when people complain about slow speeds on AH "unshaped" and then dial another ISP and get fullspeed?
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i woulkd like t know this aswell specially after testing for 2 days with other isp with no problems and then returning to ah to have crappy speeds and browsing again
 
AfriGenie said:
That should definitely not be happening, and if does we need to look into it. I'll need to look at the accounts themselves though to see what's going on.
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That's exactly the problem, you hide issues (based on past AH experience) and laugh it off as a case by case basis and when we provide physical proof, it just enters the CC blackhole.
 
Just an update on the East guys, the issue has been resolved and performance should start returning to normal.
 
oliverwww said:
Has this been resolved as of yet? Last night I had to log into Crystal Web again. I'm getting extremely frustrated as Afrihost is currently not worth my money. I am paying extra for an unshaped capped service and yet I don't even receive the quality of service equivalent to that of normal capped account from any other service provider. This is disappointing and should not be swept aside - there has been no updates as to this issue and I am not the only suffering from situation. Embarrsing :( Please get ontop of this!..
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The ignorance to respond to my query is slightly worrying. Afrihost; you are being bashed by the community..
 
wingnut771 said:
That's exactly the problem, you hide issues (based on past AH experience) and laugh it off as a case by case basis and when we provide physical proof, it just enters the CC blackhole.
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Our Critical Care Team handles a multitude of queries and issues every day and they do their best to resolve all of the issues that they are asked to deal with.

Neither ourselves nor the Critical Care Team will ever turn away a Client that has an issue.
 
AfriGenie said:
Our Critical Care Team handles a multitude of queries and issues every day and they do their best to resolve all of the issues that they are asked to deal with.

Neither ourselves nor the Critical Care Team will ever turn away a Client that has an issue.
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except when someone gets a 60day credit, then they're treated like leppers from then on and banned from AH.
 
oliverwww said:
The ignorance to respond to my query is slightly worrying. Afrihost; you are being bashed by the community..
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My apologies if I missed your post, I'm definitely not ignoring you. As far as I'm aware you shouldn't be seeing the levels of latency that you mentioned previously.

Have you been able to test today?
 
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