Afrihost Capped DSL Feedback

xbxbau5 said:
Thanks for the reply mate. When I first upgraded to 20mb, Telkom dropped it to 18mbs at the exchange to ensure that it was more stable, and it was running perfectly. I don't mind paying the extra R26 for a 20mb line, (which I saved anyway when I bundled my Data and Line). AfriFella stated my line stats should be perfect for a 20mb, as so have other users on the forum.

Is it possible to perhaps log a fault with Telkom to get my line checked and tested. There was lightning damage in my area, which may have impacted my local exchange ?
Click to expand...

That's definitely something I can look at for you, could you please PM me your DSL line number.
 
@AfriGenie

What is the correct way to go about it when your max sync speed has basically been changed by the exchange ?

I used to sync at 20mbit then that intelligent system that most people hate got put in place and I went to 22, then taken away and back to 20mbit but now my max after port resets and such is 18mbit, I never quite know how to log these because usually I get a response about the port being recreated and have no idea how to convey that the maximum speed I am allowed to sync at no matter what happens has changed.

In the past to get this fixed I'd always have to message TelkomZA who would run a port optimization and I'd be back at full speed again. Considering my line is with Afrihost I'd rather find out how to get it resolved through Afrihost support.

Edit: Whenever I try the "My line isnt syncing at 20mbit anymore" part with support I tend to get the usual port reset response.
 
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AfriGenie said:
Figuring out why you aren't getting the experience that you should be is a definitely a priority for us, that's why I ask our Critical Care Team to contact you, to work with you, one on one.

If I wasn't serious about getting your connection running in a satisfactory manner I wouldn't have asked our Critical Care Team to assist you.
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Hey AfriGenie,

The post you quoted was in response to Afriman's reply to Homerj and not in response to anything you said or did. Please read in that context.

Regarding your intent and actually the intent of all the AH reps on the forum... I have no reason to question or doubt that there's a real desire to assist and resolve.

In terms of that intent resulting in positive outcomes. That's sadly where the mothership has failed us all, you guys included. Everyone should be acutely aware from my multiple feedback posts that no one from critical care has actually called. And that is a sad indictment on where we are and why people like Homerj and others get frustrated and react.
 
Trying to stream on Twitch, constant buffering. Ping to bras is good.
Throughput to Twitch is terrible

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steel_dog said:
Hey AfriGenie,

The post you quoted was in response to Afriman's reply to Homerj and not in response to anything you said or did. Please read in that context.

Regarding your intent and actually the intent of all the AH reps on the forum... I have no reason to question or doubt that there's a real desire to assist and resolve.

In terms of that intent resulting in positive outcomes. That's sadly where the mothership has failed us all, you guys included. Everyone should be acutely aware from my multiple feedback posts that no one from critical care has actually called. And that is a sad indictment on where we are and why people like Homerj and others get frustrated and react.
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I've personally updated our Critical Care Team, and they will be contacting you shortly to give you the one-on-one assistance to help us figure out what's going on.

We're here to help you guys have the best experience possible.
 
AfriGenie said:
I've personally updated our Critical Care Team, and they will be contacting you shortly to give you the one-on-one assistance to help us figure out what's going on.

We're here to help you guys have the best experience possible.
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Thanks buddy.
Rgds.
 
AfriGenie said:
That latency looks okay, for traffic that's going to the US. What do your speeds look like at the moment? You're on the Afrihost DNS at the moment?
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On the Afrihost DNS yes.

Latency is fine, it's the throughput that is worrying. I'm getting buffering every 4 seconds increasing latency to a point where the stream stops playing entirely.

Edit: It's still running terribly
 
NewBiks said:
On the Afrihost DNS yes.

Latency is fine, it's the throughput that is worrying. I'm getting buffering every 4 seconds increasing latency to a point where the stream stops playing entirely.

Edit: It's still running terribly
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Thanks.

Which stream on Twitch.tv are you having trouble with, or is it the entirety of Twitch?
 
AH1.jpgAH2.pngAH3.jpg

- Finally 1 connection(not 10 as per config) running at 76KB/s and I have a 20MB/s VDSL Connection. Was running at full speed before March on Afrihost for more than an year
- I have not changed any settings from the previous 4 days(and year since joining AH) I reported it on this forum.
- Other users steel_dog and Kosmik reported this same.
- Voting with my wallet and leaving Afrihost is the easy out, you need to own up to your lack of service and transparency

Since Afrihost does not give answers only ask more questions I will do the same:

AfriMan said:
This is quite untrue. Which part is untrue?

We have responded to every comment, and other users have confirmed that the news servers are working for them.Who is these other users?Can you be more specific

We also have clients we test with specifically on news servers who have confirmed that everything is working fine.Can you provide provide the forum with these test results?

If you are specifically having an issue, then we can troubleshoot with you once you send us some useful information like screenshots of the errors you're getting, links to the files you're trying to pull, etc. Just simply repeating broad statements like you have above really doesn't get us anywhere. Can you confirm that your news servers are 100% working and the faults are on your clients side?

What necessary tests are you referring to and what are the results?
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homerj said:
View attachment 424148View attachment 424150View attachment 424152

- Finally 1 connection(not 10 as per config) running at 76KB/s and I have a 20MB/s VDSL Connection. Was running at full speed before March on Afrihost for more than an year
- I have not changed any settings from the previous 4 days(and year since joining AH) I reported it on this forum.
- Other user steel_dog and Kosmik reported this same.
- Voting with my wallet and leaving Afrihost is the easy out, you need to own up to your lack of service and transparency

Since Afrihost does not give answers only ask more questions I will do the same:
Click to expand...

Our Network Team wants to check what's going on with your account and why the News Server downloads aren't performing, can you please PM me your username.
 
Can also confirm I have the same issue with DSTV Catchup on PVR Explora:

Can't get it to run on Afrihost - works fine with Plugg. Again it's the same router in Cape Town that appears to be the bottleneck.

AFRIHOST
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 14 | 14 | 0 | 0 | 1 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| cpt-tx2.ip.adsl.co.za - 0 | 14 | 14 | 106 | 145 | 160 | 160 |
| cpt-rx2.ip.adsl.co.za - 0 | 14 | 14 | 26 | 32 | 90 | 27 |
| cpt-net1.ip.adsl.co.za - 0 | 14 | 14 | 26 | 26 | 27 | 26 |
| optinet.ixp.capetown - 0 | 14 | 14 | 34 | 34 | 36 | 34 |
| bu-ether1.cpt-p-1.optinet.net - 0 | 14 | 14 | 169 | 182 | 193 | 175 |
| te0-0-0-0.vic-p-2.optinet.net - 0 | 14 | 14 | 163 | 175 | 188 | 167 |
| 101.bu-ether5.vic-pe-1.optinet.net - 0 | 14 | 14 | 54 | 54 | 55 | 54 |
| bu-ether3.mca-pe-1.optinet.net - 0 | 14 | 14 | 47 | 48 | 53 | 48 |
| 197-80-96-30.jhb.mweb.co.za - 0 | 14 | 14 | 133 | 165 | 181 | 180 |
| 197-80-206-101.jhb.mweb.co.za - 0 | 14 | 14 | 66 | 91 | 120 | 100 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| 197-80-203-245.jhb.mweb.co.za - 10 | 10 | 9 | 118 | 194 | 483 | 163 |


PLUGG
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 14 | 14 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| 196.38.75.70 - 0 | 14 | 14 | 33 | 38 | 44 | 39 |
| 196.38.75.69 - 0 | 14 | 14 | 26 | 33 | 61 | 31 |
| 196.35.115.128 - 0 | 14 | 14 | 27 | 34 | 61 | 32 |
| mi-za-cpt-p7-te0-7-0-0.ip.isnet.net - 0 | 14 | 14 | 27 | 32 | 39 | 32 |
| 168.209.6.131 - 0 | 14 | 14 | 27 | 35 | 62 | 33 |
| mweb.cinx.net.za - 0 | 14 | 14 | 34 | 39 | 46 | 39 |
| te0-0-0-1.cpt-p-1.optinet.net - 0 | 14 | 14 | 45 | 51 | 56 | 52 |
| te0-7-0-0.cpt-p-2.optinet.net - 0 | 14 | 14 | 45 | 50 | 58 | 55 |
| gi0-20.trv-pe-2.optinet.net - 0 | 14 | 14 | 54 | 58 | 65 | 60 |
| 197-84-4-101.cpt.mweb.co.za - 0 | 14 | 14 | 53 | 58 | 69 | 57 |
| 101.bu-ether5.vic-pe-1.optinet.net - 0 | 14 | 14 | 53 | 56 | 63 | 57 |
| bu-ether3.mca-pe-1.optinet.net - 0 | 14 | 14 | 53 | 56 | 63 | 57 |
| 197-80-96-30.jhb.mweb.co.za - 0 | 14 | 14 | 45 | 50 | 56 | 52 |
| 197-80-206-101.jhb.mweb.co.za - 0 | 14 | 14 | 52 | 57 | 68 | 54 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| 197-80-203-245.jhb.mweb.co.za - 0 | 14 | 14 | 51 | 117 | 545 | 57 |

EDIT: Note how they converge onto the same path at Optinet in Cape Town. The performance issue is before this....
 
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AfriFella said:
Thanks for your feedback. I'm sorry to hear that this is such a frustrating experience. :( Our Critical Care Team will always remain by far the best point of contact. Whether it is fixing line related issues or reporting general issues to our Network Team.

As we have discussed before, your issue isn't related to shaping as this will result in poor tests results no matter the server you test to. Our Network Team have made some configuration changes to our network in the South last night and we are monitoring performance going forward. I'd like to encourage you to keep working with our CC Team until a resolution to your problem has been managed.
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So if his issue isn't related to shaping then it's capacity issues! Your so called "critical care" are always quick to push the blame to congestion, line issue or router issue yet clearly the client has stated his line runs 100% with another ISP.

Majority of people reporting issues for months have been saying the same thing that all issues go away when testing with another ISP account. This all goes ignored or they get the typical "all tests have been passed to our NOC team" never to be heard of again.

It's about time AH cut the bull sht and upgrade IPC rather than trying to over manage accounts.

I posted tests multiple times since January indicating issues with your network every night during peak hours. I never received a single response from any of you regarding the tests.

At the beginning of this week I eventually had enough and purchased a capped account from VOX, not a single issue since then. Full speed every day & night regardless of what I using my data for.
 
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Davedes said:
So if his issue isn't related to shaping then it's capacity issues! Your so called "critical care" are always quick to push the blame to congestion, line issue or router issue yet clearly the client has stated his line runs 100% with another ISP.

Majority of people reporting issues for months have been saying the same thing that all issues go away when testing with another ISP account. This all goes ignored or they get the typical "all tests have been passed to our NOC team" never to be heard of again.

It's about time AH cut the bull sht and upgrade IPC rather than trying to over manage accounts.

I posted tests multiple times since January indicating issues with your network every night during peak hours. I never received a single response from any of you regarding the tests.

At the beginning of this week I eventually had enough and purchased a capped account from VOX, not a single issue since then. Full speed every day & night regardless of what I using my data for.
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I can't agree with this more....this sums things up 100%
 
Davedes said:
So if his issue isn't related to shaping then it's capacity issues! Your so called "critical care" are always quick to push the blame to congestion, line issue or router issue yet clearly the client has stated his line runs 100% with another ISP.

Majority of people reporting issues for months have been saying the same thing that all issues go away when testing with another ISP account. This all goes ignored or they get the typical "all tests have been passed to our NOC team" never to be heard of again.

It's about time AH cut the bull sht and upgrade IPC rather than trying to over manage accounts.

I posted tests multiple times since January indicating issues with your network every night during peak hours. I never received a single response from any of you regarding the tests.

At the beginning of this week I eventually had enough and purchased a capped account from VOX, not a single issue since then. Full speed every day & night regardless of what I using my data for.
Click to expand...

:(

If it was a capacity issue, we would have said so. We can't make blanket assumptions about the problems that some of our Clients report.

We have to treat each and every case with due diligence so that we can isolate the problem and figure out what is causing it.

We're here to ensure that each of you have the best experience possible, and if you experience problems we need to address it. That being said, our Critical Care are the best Team to resolve any ongoing issues that you may have. They will never waste your time requesting unneccesary tests or diagnostics.
 
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