Piesang
Executive Member
Streaming is terrible. And I'm using a 10mbit adsl line with a 100GB Capped Account.
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Afrihost Capped DSL Feedback
- Thread starter AfriFella
- Start date
Last night
This morning 06.35am - pathetic. Infrastructure cant cope with demand if you ask me.
High demand from fibre lines now congesting DSL traffic as well at exchanges? (Bottlenecks?)
No point in upgrading accounts if this is the norm again.... and I am 100s of GB from being capped.
This morning 06.35am - pathetic. Infrastructure cant cope with demand if you ask me.
High demand from fibre lines now congesting DSL traffic as well at exchanges? (Bottlenecks?)
No point in upgrading accounts if this is the norm again.... and I am 100s of GB from being capped.
169.1.5.82 = Afrihost (Pty) Ltd LAT LONG -26.2023 28.0436 AFRIHOST-FIXED Johannesburg
So is 169.1.5.128 Afrihost (Pty) Ltd AFRIHOST-FIXED Johannesburg
196.10.140.198 belongs to Napafrica (NAPAfrica-CT1) in Stellenbosch
104.20.31.244 is a Cloudflare, Inc. server in Newark New Jersey USA = afrihost.com
Strange way to route traffic from Cape Town to USA, all the way via Johannesburg, instead of straight out up the West coast cable.
So is 169.1.5.128 Afrihost (Pty) Ltd AFRIHOST-FIXED Johannesburg
196.10.140.198 belongs to Napafrica (NAPAfrica-CT1) in Stellenbosch
104.20.31.244 is a Cloudflare, Inc. server in Newark New Jersey USA = afrihost.com
Strange way to route traffic from Cape Town to USA, all the way via Johannesburg, instead of straight out up the West coast cable.
ScottulusMaximus
Honorary Master
Hello? PM was sent with email address, it's also on your system
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- Jun 2, 2015
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Sorry to hear that.
Did you notice any issues on other services such as downloads and browsing? Has anything improved for you today?
- Joined
- Jun 2, 2015
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- 2,830
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These latency spike as very abnormal, but I can assure you that we're not seeing general latency like this on our network. Did you manage to ping the bras?
- Joined
- Jun 2, 2015
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Genie has gone on leave until Christmas... Feel free to PM me correspondence and I'll assist.
LaraC
Honorary Master
- Joined
- Mar 11, 2014
- Messages
- 42,673
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- 1,847
All is well.
Code:
Microsoft Windows [Version 10.0.16299.125]
(c) 2017 Microsoft Corporation. All rights reserved.
C:\Users\Lara>ping bras.afrihost.com
Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=22ms TTL=63
Reply from 155.239.255.250: bytes=32 time=22ms TTL=63
Reply from 155.239.255.250: bytes=32 time=22ms TTL=63
Reply from 155.239.255.250: bytes=32 time=22ms TTL=63
Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 22ms, Maximum = 22ms, Average = 22ms
Code:
C:\Users\Lara>tracert google.com
Tracing route to google.com [216.58.223.14]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 77 ms 78 ms 81 ms cpt-tx2.ip.adsl.co.za [169.1.5.81]
4 34 ms 32 ms 32 ms cpt-rx1.ip.adsl.co.za [169.1.5.94]
5 39 ms 39 ms 39 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 122 ms 116 ms 113 ms 169-1-21-80.ip.afrihost.co.za [169.1.21.80]
7 115 ms 116 ms 115 ms 169-1-5-241.ip.afrihost.co.za [169.1.5.241]
8 49 ms 49 ms 49 ms 72.14.237.239
9 55 ms 57 ms 56 ms jnb01s07-in-f14.1e100.net [216.58.223.14]
Trace complete.LaraC
Honorary Master
- Joined
- Mar 11, 2014
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- 42,673
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- 1,847
- Joined
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All is well.
Code:Microsoft Windows [Version 10.0.16299.125] (c) 2017 Microsoft Corporation. All rights reserved. C:\Users\Lara>ping bras.afrihost.com Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data: Reply from 155.239.255.250: bytes=32 time=22ms TTL=63 Reply from 155.239.255.250: bytes=32 time=22ms TTL=63 Reply from 155.239.255.250: bytes=32 time=22ms TTL=63 Reply from 155.239.255.250: bytes=32 time=22ms TTL=63 Ping statistics for 155.239.255.250: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 22ms, Maximum = 22ms, Average = 22ms
Code:C:\Users\Lara>tracert google.com Tracing route to google.com [216.58.223.14] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.1.1 2 * * * Request timed out. 3 77 ms 78 ms 81 ms cpt-tx2.ip.adsl.co.za [169.1.5.81] 4 34 ms 32 ms 32 ms cpt-rx1.ip.adsl.co.za [169.1.5.94] 5 39 ms 39 ms 39 ms cpt-net1.ip.adsl.co.za [169.1.5.128] 6 122 ms 116 ms 113 ms 169-1-21-80.ip.afrihost.co.za [169.1.21.80] 7 115 ms 116 ms 115 ms 169-1-5-241.ip.afrihost.co.za [169.1.5.241] 8 49 ms 49 ms 49 ms 72.14.237.239 9 55 ms 57 ms 56 ms jnb01s07-in-f14.1e100.net [216.58.223.14] Trace complete.
You've definitely got the most stable line I've ever seen!
Praeses
Executive Member
C:\WINDOWS\system32>tracert google.com
Tracing route to google.com [216.58.223.14]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 32 ms 30 ms 31 ms jhb-up1.ip.adsl.co.za [169.1.5.5]
4 31 ms 30 ms 30 ms 169-1-5-202.ip.afrihost.co.za [169.1.5.202]
5 30 ms 29 ms 31 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
6 30 ms 30 ms 30 ms 169-1-5-74.ip.afrihost.co.za [169.1.5.74]
7 30 ms 30 ms 29 ms 169-1-5-241.ip.afrihost.co.za [169.1.5.241]
8 30 ms 30 ms 29 ms 72.14.237.239
9 29 ms 29 ms 29 ms jnb01s07-in-f14.1e100.net [216.58.223.14]
Trace complete.
LaraC
Honorary Master
- Joined
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It doesn't disappoint as do Afrihost.
- Joined
- Jun 2, 2015
- Messages
- 2,830
- Reaction score
- 82
C:\WINDOWS\system32>tracert google.com
Tracing route to google.com [216.58.223.14]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 32 ms 30 ms 31 ms jhb-up1.ip.adsl.co.za [169.1.5.5]
4 31 ms 30 ms 30 ms 169-1-5-202.ip.afrihost.co.za [169.1.5.202]
5 30 ms 29 ms 31 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
6 30 ms 30 ms 30 ms 169-1-5-74.ip.afrihost.co.za [169.1.5.74]
7 30 ms 30 ms 29 ms 169-1-5-241.ip.afrihost.co.za [169.1.5.241]
8 30 ms 30 ms 29 ms 72.14.237.239
9 29 ms 29 ms 29 ms jnb01s07-in-f14.1e100.net [216.58.223.14]
Trace complete.
Beautiful!
copacetic
King of the Hippies
I cannot connect, any issues?
Icemanbrfc
Honorary Master
Hi
Need assistance from one of the Afrihost reps.
My download speed goes below my upload speed every evening/weekend on a 20/2 fibre line.
Tried the support ticket way, got ignored.
Your Call Back line does not work, neither does the SMS line.
Tried the call centre, waited 40 min before answer (twice) both support people did not fix anything.
You are my last hope.
If you need tests etc, ask Em-mari. She has lots.
Need assistance from one of the Afrihost reps.
My download speed goes below my upload speed every evening/weekend on a 20/2 fibre line.
Tried the support ticket way, got ignored.
Your Call Back line does not work, neither does the SMS line.
Tried the call centre, waited 40 min before answer (twice) both support people did not fix anything.
You are my last hope.
If you need tests etc, ask Em-mari. She has lots.
That sucks!
It sounds like you had a really horrible experience. Please wont you send me the ticket ID of the email you sent to the Team so I can check what the hold up is on this. The Call back feature and SMS feature is definitely working. I know that free SMS's do not work with our system and the request will not logged with us.
It is no secrete that we have been experiencing quite heavy call volumes at a the moment and this has caused the wait times you have been experiencing. The Team has been doing everything the can to address and we should be seeing a change in the hold times shortly.
I am more than willing to help you, I will need to take a closer at your account for you, please send me a PM with your account information so I can look into this for you.