Afrihost Capped DSL Feedback

I asked Support a question more than an hour ago.

WEY-613-13681

no reply yet. Maybe you can log into that reference number.

About shaping, I do not know about the capped accounts. So far my speed is great. But I have proof that I have been shaped when I was still on an uncapped account.

Refer my post for today on my Broadband Forum FVF-670-37602.
 
Firecorp said:
I asked Support a question more than an hour ago.

WEY-613-13681

no reply yet. Maybe you can log into that reference number.

About shaping, I do not know about the capped accounts. So far my speed is great. But I have proof that I have been shaped when I was still on an uncapped account.

Refer my post for today on my Broadband Forum FVF-670-37602.
Click to expand...

Thanks for your ticket reference numbers, Firecorp. :) I'll escalate it with our Team.

Regarding the 2nd part of your post, I'm not entirely sure if I am following you correctly, but it is true that we have a semi-shaping policy linked to our Uncapped Packages while the policy on Capped DSL depends on whether you choose a Shaped Capped or an Unshaped Capped package.
 
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AfriFella said:
Thanks for your ticket reference numbers, Firecorp. :) I'll escalate it with our Team.

Regarding the 2nd part of your post, I'm not entirely sure if I am following you correctly, but it is true that we have a semi-shaping policy linked to our Uncapped Packages while the policy on Capped DSL depends on whether you choose a Shaped Capped or an Unshaped Capped package.
Click to expand...

The Reference I need help on is WEY-613-13681 and not FVF-670-37602.

The reference number FVF-670-37602 is to search in mybroadband. My latest post will explain what I mean on the 2nd part.



The latest on the shaping is post no's 14 and 15
 
@AfriFella

Seriously what the heck is going on with support

Phone support, you are caller 22 in the queue, get to caller No 1 then kicked into a new queue, starting from 15

Your live chat is down.

I will send you a PM of what I need done, and no I don't have a reference number
 
Sorry for being so forward but could you look at
Ticket ID: SAO-620-84062

Anyone at afrihost should be able to answer this (change of package)
 
ant_man said:
@AfriFella

Seriously what the heck is going on with support

Phone support, you are caller 22 in the queue, get to caller No 1 then kicked into a new queue, starting from 15

Your live chat is down.

I will send you a PM of what I need done, and no I don't have a reference number
Click to expand...

Sorry to hear about the delay here, ant_man. :( I've replied to your PM.
 
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