Afrihost Capped DSL Feedback

Belligerence said:
Sorry for being so forward but could you look at
Ticket ID: SAO-620-84062

Anyone at afrihost should be able to answer this (change of package)
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Heya Belligerence. :) The option should definitely be right at the top of your "Edit Package" list (I've had a look myself). If you still don't see it, please drop me a PM and I'll help you get this sorted.
 
AfriFella said:
Heya Belligerence. :) The option should definitely be right at the top of your "Edit Package" list (I've had a look myself). If you still don't see it, please drop me a PM and I'll help you get this sorted.
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I see it too but only says 50GB wondering if thats 50+50?
 
Have sent you a PM afrifella - i reverted my data account back to what it was before.

Just a question, on your website, it shows 100GB for R99 - im assuming thats shaped capped?
 
so last week my router got hit by lightning (through the phone line). Any way plugged in old netgear router and, synced right, line atenuation and noise at good levels but the browsing is terrible. Worst than below.

I have bought a new router haven't tested it yet (will do tonight) as i feel that its the router that isn't handling the amount of data.

Is there a way to reset the port myself like from clientzone? dont see it an option but do remember seeing it sometime somewhere.(maybe its that) before checking to see if it is the line itself. But with the stats and sync i don't think there is a problem with the line.

Oh and the live chat on website isn't working to great.

PS, on ADSL 10mb
 
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Freak_c said:
so last week my router got hit by lightning (through the phone line). Any way plugged in old netgear router and, synced right, line atenuation and noise at good levels but the browsing is terrible. Worst than below.

I have bought a new router haven't tested it yet (will do tonight) as i feel that its the router that isn't handling the amount of data.

Is there a way to reset the port myself like from clientzone? dont see it an option but do remember seeing it sometime somewhere.(maybe its that) before checking to see if it is the line itself. But with the stats and sync i don't think there is a problem with the line.

Oh and the live chat on website isn't working to great.

PS, on ADSL 10mb
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I'll need to do the port reset from my side. Just drop me a PM with your DSL line number when you are ready. :)
 
AfriGenie said:
I'll need to do the port reset from my side. Just drop me a PM with your DSL line number when you are ready. :)
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Hi

So got a the port rest a couple times and when i got home from work on Thursday night everything awesome again. Early this morning had some serious thunder and lightning so i went and unplugged the router. It was off for about 2-3 hours. Anyway when I switched it back on it has started do the same thing.

The line is synced 100%, attenuation and noise are excellent however when streaming and paying online i notice LAG. Almost like packet loss. While playing games things would jump around like lag, and while streaming it would build to 1080p on Netflix and then after a while drop to 240p, then build up again and then few minutes later it would do the same thing.

So have reset the port again times today and still no win? any idea what this could be. Doing a traceroute to afrihost.com and netflix.com it all seems ok.

Am i missing something?

Please help?
 
Freak_c said:
Hi

So got a the port rest a couple times and when i got home from work on Thursday night everything awesome again. Early this morning had some serious thunder and lightning so i went and unplugged the router. It was off for about 2-3 hours. Anyway when I switched it back on it has started do the same thing.

The line is synced 100%, attenuation and noise are excellent however when streaming and paying online i notice LAG. Almost like packet loss. While playing games things would jump around like lag, and while streaming it would build to 1080p on Netflix and then after a while drop to 240p, then build up again and then few minutes later it would do the same thing.

So have reset the port again times today and still no win? any idea what this could be. Doing a traceroute to afrihost.com and netflix.com it all seems ok.

Am i missing something?

Please help?
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Could you ping bras.afrihost.com please. That should help us narrow down the cause a great deal.
 
Still no progress on my issue, another ticket number [#YCM-312-67826]

Was simply ignored this time, informed the "survey" of this fact, no response from that complaint either.

I STILL cannot cancel my line, Telkom says you have control over it, you say Telkom has control on it, 4 months now and I am still being charged for the rental on a line that is not installed.

Get this sorted, I am enough now.
 
ScottulusMaximus said:
Still no progress on my issue, another ticket number [#YCM-312-67826]

Was simply ignored this time, informed the "survey" of this fact, no response from that complaint either.

I STILL cannot cancel my line, Telkom says you have control over it, you say Telkom has control on it, 4 months now and I am still being charged for the rental on a line that is not installed.

Get this sorted, I am enough now.
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I am going to follow-up with our Team to find out what's going on here, if the line was cancelled it definitely should no longer be with Afrihost.
 
AfriGenie said:
I am going to follow-up with our Team to find out what's going on here, if the line was cancelled it definitely should no longer be with Afrihost.
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Well Telkom is convinced that you still have control of the line and need to release it to them, I've been having this conversation for 4 months and it's getting tiresome.
 
ScottulusMaximus said:
Well Telkom is convinced that you still have control of the line and need to release it to them, I've been having this conversation for 4 months and it's getting tiresome.
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I'm following-up with our Service Manager at Openserve to find out what's going on.
 
Did the monthly data rollover stop ? The data that was allocated for January has disappeared. I submitted a ticket and I am being told that monthly data does not get carried over.
 
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