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Your rollover should have happened. Please feel free to PM me your username and I'll help extend the link manually.
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Afrihost Capped DSL Feedback
- Thread starter AfriFella
- Start date
Your rollover should have happened. Please feel free to PM me your username and I'll help extend the link manually.
NewBiks
Well-Known Member
Hi, I've got a question for one of the reps.
Are we as clients able to pause our accounts for when we aren't at home for an extended period of time?
If so can I please get some info on the process and how much we'll be charged for having it on pause.
Thanks
Are we as clients able to pause our accounts for when we aren't at home for an extended period of time?
If so can I please get some info on the process and how much we'll be charged for having it on pause.
Thanks
- Joined
- Oct 9, 2014
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Definitely!
You are able to pause your DSL and Mobile Data from the ClientZone. You won't be able to Pause your DSL line however. In the ClientZone, you will just need to go to Connectivity, select your data package, once that's open you will find the Pause option under Edit Package.
ScottulusMaximus
Honorary Master
Any update? I've received another Telkom invoice and I still can't cancel.
We were busy with network upgrades last night, but as far as I am aware there should have been no issues. Have you tested again this morning?
Started the updates last night before I went to bed and it was still 'going' this morning. Closed the play store and tried again. The store just shows 'downloading', but no progress. At this stage I switched off wifi and the updates worked via MTN.
electrofreeze
Expert Member
browsing and download speeds are down the crapper since yesterday
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Our Openserve Service Manager just let me know that the DSL component has been complete cancelled now.
ScottulusMaximus
Honorary Master
I'll try my luck with Telkom again then.
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What do your speedtests look like?
NewBiks
Well-Known Member
Definitely!
In the ClientZone, you will just need to go to Connectivity, select your data package, once that's open you will find the Pause option under Edit Package.
Thanks for the reply.
Can you please check on my account how much I'm currently paying on my DSL line without the data portion?
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You have a 8Mbps DSL line which is R369 per month.
You could consider downgrading your DSL line for a few months?
Blazzok
Well-Known Member
Both my ADSL and my mobile data just stopped working (at the same time).
Any idea what is going on? I had to swap to another ISP's trial account to get going again, so it isn't my line or modem or anything.
Any idea what is going on? I had to swap to another ISP's trial account to get going again, so it isn't my line or modem or anything.
Lucazade
Active Member
Same thing happened to me. Telling me invalid username or password for account. Alternate ISP's working fine.
Edit: Seems they are aware of the issue according to their network Status page.
Edit: Seems they are aware of the issue according to their network Status page.
Blazzok
Well-Known Member
Yeah they updated their network status page after I posted. Hope they'll at least give us an update in terms of what is going on and maybe an ETA for repairs.
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Hi! The issue has been resolved, and your connection should be back to normal. Are you still struggling?