Afrihost Capped DSL Feedback

AfriMan said:
I'll ask him to check his PM's. If the guys on MyBB duty, they usually check their PM's a few times a day, but not constantly :(
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Thanks, I've logged a request to have a fault logged with Telkom via the client zone. Mind you, that was 4 hours ago but after the initial acknowledgement e-mail I have heard nothing. Ticket is EBA-307-75743. I just want to know something is happening as my browsing is just getting worse.
 
Shamus said:
Thanks, I've logged a request to have a fault logged with Telkom via the client zone. Mind you, that was 4 hours ago but after the initial acknowledgement e-mail I have heard nothing. Ticket is EBA-307-75743. I just want to know something is happening as my browsing is just getting worse.
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It looks like one of the team have replied and requested some troubleshooting. From the ticket he would not have been able to see what steps were completed before :(

Best to let us log for the fault for you here on MyBB - did you PM Afrifella or AfriGenie?
 
when browsing is crap and youtube keeps buffering and we change over to another provider and it works fine the problem is definitely with ah
you should know before the client if there is problems on your network but you dont
 
AfriMan said:
It looks like one of the team have replied and requested some troubleshooting. From the ticket he would not have been able to see what steps were completed before :(

Best to let us log for the fault for you here on MyBB - did you PM Afrifella or AfriGenie?
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Where to start?
1. I pm'd Afrifella twice on Friday morning giving him my line number and asking him to log a fault with Telkom - no response from him.
2. I raised a ticket with AH support on Friday morning stating: "Please log a fault with Telkom for me on this line. Browsing is very slow and streaming poor".
3. I got a response with a ticket ref and saying the priority was high, then nothing for 2 days.
4. Got a response from AH support on Sunday to say he had checked my line and it was connected to the exchange - how did he think I was getting any browsing / streaming if I was NOT connected to the exchange - courier pigeon perhaps?
5. He did say that he had re-freshed my ports which is at least a step in the right direction and probably what Telkom would have done first, although it made not the slightest difference to the problem.
6. He then gave me a long spiel on how to connect a router to the internet - obviously just a cut and paste job. Again, how did he think I could get slow browsing and streaming if I wasn't connected.
7. What he didn't do was the simple thing I asked him to do - log a fault with Telkom. If I raise a ticket requesting that to be done I expect it to be done THEN not some time in the future (3 days now and still no fault logged with Telkom). AH make a big thing of the advantage of having my line managed by them that they will deal with Telkom for me and save me getting involved - not working too well so far.

The long and short of it is it is now 3 days since my initial request for support and we are no further forward. My browsing is still slow and streaming is terrible. It may not be that the fault is in the line but if we can at least eliminate it then we can move forward from there. As I said before, if there any tests I can carry out at my end, just let me know. Afrifella was going to do some tests from his end, but that's the last I heard.
 
electrofreeze said:
when browsing is crap and youtube keeps buffering and we change over to another provider and it works fine the problem is definitely with ah
you should know before the client if there is problems on your network but you dont
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Some test results would definitely help us troubleshoot the cause of your problem.
 
Shamus said:
Where to start?
1. I pm'd Afrifella twice on Friday morning giving him my line number and asking him to log a fault with Telkom - no response from him.
2. I raised a ticket with AH support on Friday morning stating: "Please log a fault with Telkom for me on this line. Browsing is very slow and streaming poor".
3. I got a response with a ticket ref and saying the priority was high, then nothing for 2 days.
4. Got a response from AH support on Sunday to say he had checked my line and it was connected to the exchange - how did he think I was getting any browsing / streaming if I was NOT connected to the exchange - courier pigeon perhaps?
5. He did say that he had re-freshed my ports which is at least a step in the right direction and probably what Telkom would have done first, although it made not the slightest difference to the problem.
6. He then gave me a long spiel on how to connect a router to the internet - obviously just a cut and paste job. Again, how did he think I could get slow browsing and streaming if I wasn't connected.
7. What he didn't do was the simple thing I asked him to do - log a fault with Telkom. If I raise a ticket requesting that to be done I expect it to be done THEN not some time in the future (3 days now and still no fault logged with Telkom). AH make a big thing of the advantage of having my line managed by them that they will deal with Telkom for me and save me getting involved - not working too well so far.

The long and short of it is it is now 3 days since my initial request for support and we are no further forward. My browsing is still slow and streaming is terrible. It may not be that the fault is in the line but if we can at least eliminate it then we can move forward from there. As I said before, if there any tests I can carry out at my end, just let me know. Afrifella was going to do some tests from his end, but that's the last I heard.
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Hi Shamus. I'm sorry about the long delays you've been experiencing here. :( I took some time to look int your situation and test your line and I've replied to your PM. Let's continue troubleshooting to help you get this sorted.
 
GaskooN said:
Slow speeds at the moment... Can't watch twitch or play d3 ;).
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Windows 10 was doing updates last night - did you check task manager to make sure nothing on your computer was chewing up the bandwidth?

I was streaming Netflix and Youtube last night without a hitch
 
Praeses said:
Windows 10 was doing updates last night - did you check task manager to make sure nothing on your computer was chewing up the bandwidth?

I was streaming Netflix and Youtube last night without a hitch
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Do you know if it was a major update?
 
AfriGenie said:
Do you know if it was a major update?
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Just a cumulative update for now (normally around 600MB) but Windows update tends to completely bring an ADSL line to a crawl when it's busy.

Build 1803 should be releasing soon though, so I can bet lots of people will be complaining about slow internet then :p
 
Praeses said:
Just a cumulative update for now (normally around 600MB) but Windows update tends to completely bring an ADSL line to a crawl when it's busy.

Build 1803 should be releasing soon though, so I can bet lots of people will be complaining about slow internet then :p
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Thank you for the heads-up! Definitely something to consider when it comes to troubleshooting!
 
AfriMan said:
Have you done any troubleshooting that we can take a look at?
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Hi afriman, again tonight I'm having bad lag(500+ms) in diablo 3(eu server) and forced to watch twitch on mobile quality(160P).

My friend stays in pmb, im in newcastle, we both experiencing the same thing at the same time(in the evening 7pm+).

Speedtests were only going from 2-3mb (8mb line) and i was getting high ping. I was getting low packet loss to www.bodybuilding.com for example. Unfortunately I don't have another ISP to test at this stage but something is definitely up.. Thanks

PS: can watch youtube on 720P tho....?
 
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this is now the 2nd week the internet is so bad specially after 5-6pm we are definitely paying for a service we are not getting and it looks a lot like shaping
 
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