Afrihost/CM4ALL/SiteBuilder Problem

B

Bielie

Active Member
Joined
Feb 21, 2011
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Phew.. looking at previous threads about support I hope my problem will be solved.

If any Rep should happen by, please check ticket #FAV-493-18850 opened via ClientZone on 16 May 2018 already(!!) for details (which i didn't close but since there is no 'reply to this' button anymore, i assume it's been closed - even though the problem wasn't sorted).

Very angered by this, I opened a new ticket #THW-890-79861

Thanks!
 
Bielie said:
Phew.. looking at previous threads about support I hope my problem will be solved.

If any Rep should happen by, please check ticket #FAV-493-18850 opened via ClientZone on 16 May 2018 already(!!) for details (which i didn't close but since there is no 'reply to this' button anymore, i assume it's been closed - even though the problem wasn't sorted).

Very angered by this, I opened a new ticket #THW-890-79861

Thanks!
Click to expand...

Hi Biele

I've read through your tickets - I am truly sorry we've left you hanging like this. We definitely should have given you feedback or resolved this issue by now (unless it is out of our hands completely). I've asked the Critical Care team to get involved and give you some urgent feedback. They should be in touch shortly.
 
Thank you AfriMan.

They did leave me a reply in ClientZone, so now I'm holding thumbs again. Reeaaally hope it can get sorted now. I appreciate your help!
 
Bielie said:
Thank you AfriMan.

They did leave me a reply in ClientZone, so now I'm holding thumbs again. Reeaaally hope it can get sorted now. I appreciate your help!
Click to expand...

I think we're beating their door down for answers - we also want to get this resolved for you.
 
Hi AfriMan

Good news! My problem is now sorted out :)

You have managed - after many tries from myself - to escalate this issue to the right man. GaryD from the Critical Care team gave me top notch service with regular updates on what is happening right through the whole process and now everything is working again.

I can not thank the both of you enough! As I've told GaryD.. Afrihost should clone you guys and use you all over! :D
 
Bielie said:
Hi AfriMan

Good news! My problem is now sorted out :)

You have managed - after many tries from myself - to escalate this issue to the right man. GaryD from the Critical Care team gave me top notch service with regular updates on what is happening right through the whole process and now everything is working again.

I can not thank the both of you enough! As I've told GaryD.. Afrihost should clone you guys and use you all over! :D
Click to expand...

GaryD is a legend! And I don't say this about many people - he has great taste in music!

Really glad you're all sorted :)
 
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