Placed an order for Fibre with Afrihost to take advantage of the 'Save up to R4000' offer.
Got the 'Welcome to the Afrihost Family' email stating that Fibre is available in my area and that I will be contacted by TT Connect to arrange installation of the Fibre line.
At around the 1 week mark I got an sms from TT Connect stating that they received my order for Fibre.
At about the 3 week mark another sms from TT Connect stating that they will contact me soon to arrange installation.
At the 6 week mark an email from Afrihost stating that TT Connect will not be able to provide Fibre since they do not have infrastructure in my area, so they will be cancelling my order!
WTF went wrong ... Afrihost or TT Connect needs to take responsibility and man up!
Got the 'Welcome to the Afrihost Family' email stating that Fibre is available in my area and that I will be contacted by TT Connect to arrange installation of the Fibre line.
At around the 1 week mark I got an sms from TT Connect stating that they received my order for Fibre.
At about the 3 week mark another sms from TT Connect stating that they will contact me soon to arrange installation.
At the 6 week mark an email from Afrihost stating that TT Connect will not be able to provide Fibre since they do not have infrastructure in my area, so they will be cancelling my order!
WTF went wrong ... Afrihost or TT Connect needs to take responsibility and man up!
As much as we can push from our side, we are ultimately at the mercy of the work orders created by the fibre providers themselves. It's often hard to give a guaranteed ETA as work orders may change. The Fibre provider will generally get in touch to confirm a date. 
