Afrihost frustrating service

[DarKWateR]

So a week ago I've applied for a fibre line
I cancelled my ADSL line with Afrihost via the Clientzone and applied for the fibre at the same time.

I received an email that requested I verify my banking account for the debit order.
Ok fine, not sure why since I've been a client for years but no problem.
I was informed that there would be a R1 payment on my account with will include a code to verify.

R1 payment never happened. Contacted Afrihost via WhatsApp support and it was escalated to accounts department.
I was told it could take 2 days to appear on statement.

It never did. Contacted Afrihost again and it was escalated to developers.
Meanwhile Afrihost keeps spamming me to verify my bank account:



I was told to wait a few hours and check account again.
I did and nothing happened.
Contacted again and was now told that I should speak directly to accounts (again?)
Obviously I was not happy and provided screenshots of previous conversations

I was then told the dev says any Afrihost payment on my account will include the code



No it doesn't. It just includes the client account number.
I was then told again to speak to accounts.

So I dunno. Should I rather apply with Axxess?

 

[Hellhound105]

So a week ago I've applied for a fibre line
I cancelled my ADSL line with Afrihost via the Clientzone and applied for the fibre at the same time.

I received an email that requested I verify my banking account for the debit order.
Ok fine, not sure why since I've been a client for years but no problem.
I was informed that there would be a R1 payment on my account with will include a code to verify.

R1 payment never happened. Contacted Afrihost via WhatsApp support and it was escalated to accounts department.
I was told it could take 2 days to appear on statement.

It never did. Contacted Afrihost again and it was escalated to developers.
Meanwhile Afrihost keeps spamming me to verify my bank account:

View attachment 702313

I was told to wait a few hours and check account again.
I did and nothing happened.
Contacted again and was now told that I should speak directly to accounts (again?)
Obviously I was not happy and provided screenshots of previous conversations

I was then told the dev says any Afrihost payment on my account will include the code

View attachment 702315

No it doesn't. It just includes the client account number.
I was then told again to speak to accounts.

So I dunno. Should I rather apply with Axxess?

Haven't heard that many complaints with Cool ideas

 

[AfriMan]

So a week ago I've applied for a fibre line
I cancelled my ADSL line with Afrihost via the Clientzone and applied for the fibre at the same time.

I received an email that requested I verify my banking account for the debit order.
Ok fine, not sure why since I've been a client for years but no problem.
I was informed that there would be a R1 payment on my account with will include a code to verify.

R1 payment never happened. Contacted Afrihost via WhatsApp support and it was escalated to accounts department.
I was told it could take 2 days to appear on statement.

It never did. Contacted Afrihost again and it was escalated to developers.
Meanwhile Afrihost keeps spamming me to verify my bank account:

View attachment 702313

I was told to wait a few hours and check account again.
I did and nothing happened.
Contacted again and was now told that I should speak directly to accounts (again?)
Obviously I was not happy and provided screenshots of previous conversations

I was then told the dev says any Afrihost payment on my account will include the code

View attachment 702315

No it doesn't. It just includes the client account number.
I was then told again to speak to accounts.

So I dunno. Should I rather apply with Axxess?

Hi there

Definitely should not be the experience - sorry that you're battling with this

There should be a simple solution to getting this right. If not, I am sure we can offer an alternative so you can sign up and use our fibre without hassles.

Please drop me a PM, let's get this sorted out for you