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Mountain Man
On Wednesday morning I started picking up problems with one of my domains, couldn't access the site (it's a WP site) and my browser kept prompting to download .php files.
However, I was busy in a meeting and didn't do anything about it at the time, by lunch time post my meeting everything seemed fine so I didn't worry about it and assumed it was a temporary glitch in the matrix.
On Friday afternoon I noticed the site had gone down again so I got hold of my web dev who told me it looked like a hosting issue and he'd contact AH. By end Friday nothing had changed, yesterday morning I logged a ticket with AH and received the following response
known issues? Yet, you don't inform the clients hosted on that server?
The site is still down, I sent a follow up mail this morning and received this response
Sorry, this just isn't good enough, I shall be looking for alternative hosting
However, I was busy in a meeting and didn't do anything about it at the time, by lunch time post my meeting everything seemed fine so I didn't worry about it and assumed it was a temporary glitch in the matrix.
On Friday afternoon I noticed the site had gone down again so I got hold of my web dev who told me it looked like a hosting issue and he'd contact AH. By end Friday nothing had changed, yesterday morning I logged a ticket with AH and received the following response
Kindly be informed that the server in which the domain is hosted is having some known issues. Our senior administrators are working on the issue. They have assured that the issue will be resolved as soon as possible.
known issues? Yet, you don't inform the clients hosted on that server?
The site is still down, I sent a follow up mail this morning and received this response
We are still having this issue. Please be advised that it is not possible to provide you the exact ETA to resolve this issue. We do our best to deal with the issue at hand and have the server back to a desirable state.
Sorry, this just isn't good enough, I shall be looking for alternative hosting