Oh no what have I done ! I think I may have made a big mistake ! I have changed my ISP from Telkom to Afrihost as I have moved over to fibre and I am already regretting it . Afrihost in their wisdom have failed to send out my router so I am sat with my fibre all installed and no way of using it ,according to their call centre it will be sent out sometime next week as they don't send the pre ordered routers out until the customer asks for it ??? I fear the worst ! I thought by leaving Telkom my days of very poor service and call centre "put offs" were over but it seems like they are just beginning with my new ISP
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Afrihost keeps me up at night
- Thread starter franksdad
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You're first mistake, taking what they give you.
You are the customer, you need to become annoying, don't throw a tantrum but make it known that you're pissed off and this was not explained when you signed up, get names and positions, tell them that if they don't make a plan to sort you out you're going to cancel and write a really shitty email to the CEO and let him know that the "insert employees names here" is letting down the company because they couldn't deliver your router and you had to go somewhere else.
You are the customer, you need to become annoying, don't throw a tantrum but make it known that you're pissed off and this was not explained when you signed up, get names and positions, tell them that if they don't make a plan to sort you out you're going to cancel and write a really shitty email to the CEO and let him know that the "insert employees names here" is letting down the company because they couldn't deliver your router and you had to go somewhere else.
Why can't you use your old Telkom modern while you wait for the new router?
really are you sure ?
its quite a old Router ,I mean ive had it a few years
sorry I read your post wrong ,I don't think it is fibre
Various modems can be configured to work as a fibre router. Get hold of your isp's help desk and request that they walk you through the process.
they have installed everything I just don't have a router
Adenoid Hynkel
Executive Member
If your old router has a wan port you can use it for the time being.
Just use your Telkom router, check the ip address of the fibre modem using command prompt/terminal, disable dhcp on the telkom router and give it a static address (I usually make it one digit higher than the main router). glhf
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say do what now !!! haha I have no idea how to do any of that
it doesn't have one
What fibre cable provider are you using? Anything except Openserve setting is easy. Dynamic IPv4. As far as I know you also need to navigate to http://activate.afrihost.com to activate.
Plug in an ethernet cable directly into the CPE leave LAN settings on pc or laptop on Auto. Navigate to that activate link. Activate the line and you are done if you want to start using it for the weekend.
Plug in an ethernet cable directly into the CPE leave LAN settings on pc or laptop on Auto. Navigate to that activate link. Activate the line and you are done if you want to start using it for the weekend.
Im with afrihost
Any chance you want to help me do that with a very simple step by step instruction list , im not very good with this sort of stuff
Yes Afrihost is your ISP but who installed the cable today?