AFRIHOST - Line Speed Upgrade

A

Assasin_Zer0

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Morning All,

Just wanted to check how long it usually takes for a line speed upgrade to be done.
I see on the website it's supposed to be almost immediate.

1629874719063.png
 
I don't know how I missed that one,
Read twice right, The coffee time it is then.
Was trying to get behind how the process works, I see it's API's
AH Comms with OS API to Process upgrades.

We just cant track progress as the OTP for Openserve connect gets sent to an xxx xxx 7200 number.
 
When I upgraded mine through the customer zone it only gave me the option of this change will only take effect from 30 Sept (or was it August) and no other options could be checked :unsure:

Hopefully that is wrong.
 
Assasin_Zer0 said:
I don't know how I missed that one,
Read twice right, The coffee time it is then.
Was trying to get behind how the process works, I see it's API's
AH Comms with OS API to Process upgrades.

We just cant track progress as the OTP for Openserve connect gets sent to an xxx xxx 7200 number.
Click to expand...

Depending on the network operator it can be anything from 1 hour to 48 hours.

With Openserver our system places the order automatically with Openserve once you have submitted the upgrade in ClientZone or the App. You get a SMS confirmation with the order number.

Our system then monitors the order number and once it's marked as completed it triggers the package change on our side. It does happen sometimes that the upgrade is done on Openserve side but the order is still open causing a bit of a delay. If you notice the delay drop me a pm so I can check for you an process manually if needs be.
 
dualmeister said:
When I upgraded mine through the customer zone it only gave me the option of this change will only take effect from 30 Sept (or was it August) and no other options could be checked :unsure:

Hopefully that is wrong.
Click to expand...

Upgrades are done immediately when requested. Downgrades are scheduled for month end.
 
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