Afrihost LTE - Data missing?

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wetkit

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So in March I got capped on my LTE around the 20th.
Switched over to ADSL again.
Went on holiday the 29th to only return the 6th.
Lo and behold, 9GB downloaded via LTE on the 1st of the month!!!
Another 5GB on the 5th.
For some reason the logs on the client zone does not work for LTE!!!
For mobile and ADSL logs work fine.

During this time my LTE device was disconnected from my LAN network and the WIFI is always disabled.
So what used the data???

Also have to agree the Afrihost support is very poor lately :(

Best solution support could come up with is to use the mobile app to see data usage on the LTE device itself. Problem is that the counter does not continue after a power failure, it resets back to zero.
WIFI is off anyway, so app does not work anyway either.

Anybody have some idea how I can monitor the traffic on my RB750 and database that somewhere?
 
wetkit said:
So in March I got capped on my LTE around the 20th.
Switched over to ADSL again.
Went on holiday the 29th to only return the 6th.
Lo and behold, 9GB downloaded via LTE on the 1st of the month!!!
Another 5GB on the 5th.
For some reason the logs on the client zone does not work for LTE!!!
For mobile and ADSL logs work fine.

During this time my LTE device was disconnected from my LAN network and the WIFI is always disabled.
So what used the data???

Also have to agree the Afrihost support is very poor lately :(

Best solution support could come up with is to use the mobile app to see data usage on the LTE device itself. Problem is that the counter does not continue after a power failure, it resets back to zero.
WIFI is off anyway, so app does not work anyway either.

Anybody have some idea how I can monitor the traffic on my RB750 and database that somewhere?
Click to expand...

You should be able to download detailed usage logs from the ClientZone for Fixed Wireless at the moment. If you are struggling with that we definitely need to get to the bottom of this. Can you please PM me your account details.
 
AfriGenie said:
You should be able to download detailed usage logs from the ClientZone for Fixed Wireless at the moment. If you are struggling with that we definitely need to get to the bottom of this. Can you please PM me your account details.
Click to expand...

Certainly not working via the mobile app (gives ridiculous error.."whoops we have a problem" ) and not sure what you mean by detailed logs.
Please elucidate as the cust portal on web is v limited as well.
 
wetkit said:
AfriGenie, any progress?
Ticket:
NCV-227-98315
IWT-215-26342
Click to expand...

Hi! I've just updated you via PM, our Team is working on updating the system that generates the CSV files, once that's been completed you will be able to download the detailed usage via CSV again. I'll let you know the moment it's been completed.

Our Dev Team is busy working on correcting thi
 
Right, so guess what?
Similar thing happened again.
On the 24th I noticed slow speed and disconnections. It got so bad that I switched the router off on the 26th.
Since then my logs still show activity. A whole 1.26GB for today alone.
Please explain that one to me???

At least they managed to fix the log down load, as that is working.

Only thing I can think is that there is some crossed lines between my sim and somebody else.
Perhaps I should just cancel everything and start fresh at a different ISP?
 
wetkit said:
Right, so guess what?
Similar thing happened again.
On the 24th I noticed slow speed and disconnections. It got so bad that I switched the router off on the 26th.
Since then my logs still show activity. A whole 1.26GB for today alone.
Please explain that one to me???

At least they managed to fix the log down load, as that is working.

Only thing I can think is that there is some crossed lines between my sim and somebody else.
Perhaps I should just cancel everything and start fresh at a different ISP?
Click to expand...

I see where your concern is and I totally understand where you are coming from, however if it was logged on the system and it shows on your RAW logs then your device has have used it. If it doesn't show on your RAW logs then there is an issue and we need to rectify it.
 
Hi AfriNatic,

Please send me your physical mailbox address and I can then mail you my sim.
Perhaps you would then believe me?

So this morning I switched the router back on and guess what, everything worked again.
My best guess at this stage is that there is some type of mixup at Afrihost Client Zone.
You showing data consumption form another account on my interface and actually my account was capped!!!
That is also why I could not correlate my actual data usage to the display on Client Zone :(

Thanks
 
wetkit said:
Hi AfriNatic,

Please send me your physical mailbox address and I can then mail you my sim.
Perhaps you would then believe me?

So this morning I switched the router back on and guess what, everything worked again.
My best guess at this stage is that there is some type of mixup at Afrihost Client Zone.
You showing data consumption form another account on my interface and actually my account was capped!!!
That is also why I could not correlate my actual data usage to the display on Client Zone :(

Thanks
Click to expand...

That is very strange! :( I am really glad that it has managed to sort its self out this morning. If it happens again, please send me a PM with your account information and I will take a look for you.
 
Last edited by a moderator:
Why wait, lets sort it out now, while still fresh :)
Have sent you PM with all details. If you need more, please e-mail me.
Thanks!
 
wetkit said:
Why wait, lets sort it out now, while still fresh :)
Have sent you PM with all details. If you need more, please e-mail me.
Thanks!
Click to expand...

It may be hard to investigate while the issue is no longer occurring. So best to wait until it re-appears and then we can troubleshoot.
 
AfriMan and AfriNatic,
As I have tried to explain many times in the past, the usage data reflected in my user account does not correlate to the data going through my device.

The 1st June now shows 4.5MB of data and from then on till now, shows ZERO per day.
I know for a fact I have bone more than 100MB per day since it started working again on the 1st.

Why is it so hard for anybody at Afrihost to believe that there might be an ongoing issue from the outset?
All my other accounts gives the correct usage. Why can this one not do the same?

Perhaps I should just cancel my service and start afresh?
 
My daily usage is not displaying since 1 June.
 
wetkit said:
AfriMan and AfriNatic,
As I have tried to explain many times in the past, the usage data reflected in my user account does not correlate to the data going through my device.

The 1st June now shows 4.5MB of data and from then on till now, shows ZERO per day.
I know for a fact I have bone more than 100MB per day since it started working again on the 1st.

Why is it so hard for anybody at Afrihost to believe that there might be an ongoing issue from the outset?
All my other accounts gives the correct usage. Why can this one not do the same?

Perhaps I should just cancel my service and start afresh?
Click to expand...

There is definitely no need to cancel - I am sure we can work this out. Ultimately we report the usage we receive from RAIN directly, so if there are delays in reporting we won't know until we receive further updates from them :(
 
Jip, definitely something not correct here.
Last night when I posted this, no data showed till the 3rd June.
Now this afternoon it shows, 1.13GB for 2nd, 1.95GB for 3rd and 3.99GB for today.
Stopped working again at 13:30 today :(
 
wetkit said:
Jip, definitely something not correct here.
Last night when I posted this, no data showed till the 3rd June.
Now this afternoon it shows, 1.13GB for 2nd, 1.95GB for 3rd and 3.99GB for today.
Stopped working again at 13:30 today :(
Click to expand...

It definitely sounds like a delay in usage reports :(
 
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