Afrihost Mobile Feedback Thread

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froot said:
It sees a 3G tower when I manually check towers, but it won't connect to that. It will only connect to 2G :/
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To be honest, we're still learning about how the technicalities of coverage work. The devices can definitely work on HDSPA + up to 21Mbps, but how it determines which signal/frequency to lock onto - we'll need to do some more homework. In general though people seem to be good speeds.

It's also not a good idea to compare phones with your MiFi. A smartphone can work on a much broader range of frequencies, etc so results will differ to the MiFi
 
AfriMan said:
You can do topups from Clientzone or via SMS. eventually the plan is to have all the features on our Mobile Apps as well, but we're not quite there yet :)
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SMS too? Cool.

I meant is the ClientZone zero rated for the sim cards?
 
I got my modem and sim this afternoon, put the sim and battery in to test, connected the charger. pressed the power and nothing :cry:

Tried holding the power for 5 secs, then 10 secs. Removed the battery put it in again. Tried connecting the USB cable to the PC Still Nothing.....

So I got off to a good start.

So much for testing.... Oh well....
 
Hummercellc said:
Tried holding the power for 5 secs, then 10 secs. Removed the battery put it in again. Tried connecting the USB cable to the PC Still Nothing.....
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I do not have a mifi to test with but the USB port might not be providing enough power to the device. Do you have any other chargers that you can try? Any microusb charger should do the job.
 
ld13 said:
I do not have a mifi to test with but the USB port might not be providing enough power to the device. Do you have any other chargers that you can try? Any microusb charger should do the job.
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I also tried with my Vodafone (Huawei R201) USB cable and charger.

Both the Afrihost Huawei Modem and Vodafone Huawei come with a Micro USB cable and a 5 Volt 1 amp charger.

Neither work on the Afrihost modem, but both chargers (Afrihost & Vodafone) work on my R201 device.... So the Afrihost device is definitely faulty...

Just plugged the Charger that came with my Afrihost modem in my Samsung phone and it is charging the phone as well so nothing left but the modem that could be faulty.
 
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ld13 said:
:( Was worth a try. Keep it plugged in overnight and see what happens?
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Thanks,

It has already been plugged in the whole afternoon. Usually the battery light should flash when the charger is plugged in. even if the device is turned off. but it does not do that even.....

:wtf:
 
AfriMan said:
Maybe they're not MTN users ;)
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Make me a rep at a good price and I could resell it to them. They do have a strong full green 42+ 3G signal. My place red orange but 3G still just works for me.
 
I want to cancel my sim and get the afrihost APN for my MTN contract.
When and how can I do this?

I should be receiving my device and sim tomorrow.
 
Awesum said:
I want to cancel my sim and get the afrihost APN for my MTN contract.
When and how can I do this?
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From what I understand said functionality (switching "SIM" product to "APN" product) should surface around the 3rd - launch day.
 
Reply with Quote - doesn't seem to work on my side.

Update - received an email from Afrihost to verify if all my details are correct and I should click on a button if they incorrect but didn't see any button whatsoever.... I won't bother to respond as they are correct.

Hopefully I don't receive a faulty device if that is the case will Afrihost exchange the device.
 
RichardG said:
Reply with Quote - doesn't seem to work on my side.

Update - received an email from Afrihost to verify if all my details are correct and I should click on a button if they incorrect but didn't see any button whatsoever.... I won't bother to respond as they are correct.

Hopefully I don't receive a faulty device if that is the case will Afrihost exchange the device.
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Yes, of course there is a warranty on the device. Try opening the "reply with quote" in a new window, it sometimes works better.
 
Seriously said:
Yes, of course there is a warranty on the device. Try opening the "reply with quote" in a new window, it sometimes works better.
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That did the trick :) @Seriously has your device been dispatched as yet. Since Friday last week have pending dispatch. I am thinking the delivery company will only collect on Saturday.
 
I'm having some problems with my device :/

It's reset itself to default something like three times now. I used it last night, switched it off, then when I powered it up now, I didn't have the SSID I made, but rather the Afrihost-Mobi-default one like it came with.

AfriMan said:
To be honest, we're still learning about how the technicalities of coverage work. The devices can definitely work on HDSPA + up to 21Mbps, but how it determines which signal/frequency to lock onto - we'll need to do some more homework. In general though people seem to be good speeds.

It's also not a good idea to compare phones with your MiFi. A smartphone can work on a much broader range of frequencies, etc so results will differ to the MiFi
Click to expand...

Yeah look my neighbourhood is notorious for its bad phone signal... I just didn't know it is the case with MTN too. MTN says I have LTE coverage. Vodacom says I only have edge and ZERO 3G (unrelated) (I get 90KB/s on my phone speedtest with Vodacom).

I do have a tower pretty close by that's got a pretty good chance of being line of site, but with the terrain here it might be causing some problems.

I don't know what's good for signal, but the mobile app says I'm getting -61dBm on 2G. The web app says I've got 2G and "strong signal". Yes my speeds are stuck at 10 avg or 15KB/s max.
 
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For you guys having signal problem, Just remember 2G,3G, and LTE are 3 different freq. So it other word is you can have full 3g signal and no 2g at all or the other way around. Full 2G but no 3G or LTE. Each signal is on its own so even if you have the greatest 2G signal in the world It will not give you 3G. (also weather pleases a role clear sky is better then a rainy cloudy day)

Some people think its a stepup signal that if you have full 2g then you will get 3g but that is not true. Also 3g can shrink when more people use the tower. So sometimes you might have better signal during the night and bad signal during the day.

I also recommend getting a 5m usb cable (not the cheapies) and stick your modem out the window. This may improve your signal from 0 to full. 3G don't really go that great thru walls. In my house I have no 3g inside but full in the window.

Move the modem or use your cellphone to find the best place. Most of the time its high up a wall or in a window. and a good 3G signal should show around 81dbm then your good to go. Anything above that you might starting to see disconnections.
Also to be noted force 3G will force your modem to work if you have even a little bit of 3G signal. The reason why you need to force it is. The modem will pick up when the signal is on the weak side and rather then you having disconnections on 3g it will move you to a more stable 2g.

Now this doesn't mean that if you have no bars that you will disconnect on 3G. Sometimes it will go great the hole day or other days when more people use 3g on that tower you might loose signal and that **** happens


Best way is trail and error
 
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