Afrihost Mobile Feedback Thread

[steel_dog]

Mobile authentications are still down.
I'll have updates posted here as soon as they're available.

Being both an AH ADSL and mobile user there's only one thing to say. The move to MTN has proven an unmitigated disaster. Thank goodness AH has looked to others to build and provision AfriGreen. But that still leaves Mobile :'(

 

[RogerWilcoZA]

same on axxess as well

 

[Necropolis]

Is the issue on AH's side or MTN's side?

 

[reactor_sa]

Does this mean MTN has already pulled out of SA?? Lol
The next time this happens I will port to vodacom, afrihost mobile is the only reason to be with the network with the worst ever customer service. MTN for the lose!

 

[AfriGuy]

Is the issue on AH's side or MTN's side?

Seems to be an auth issue with MTN.

 

[nicklear]

Glad I checked here, couldn't work out why i couldn't connect on afrihost APN. Let us know when it's back up.

 

[saor]

Does this mean MTN has already pulled out of SA?? Lol
The next time this happens I will port to vodacom, afrihost mobile is the only reason to be with the network with the worst ever customer service. MTN for the lose!

MTN's attitude these past few weeks...I don't want to support them at all. I'd love it if AH had their own network.

 

[kripstoe]

Seems to be an auth issue with MTN.

It's an Afrihost issue. The customer doesn't care (or need to) about the underlying problem.

 

[AfriGuy]

It's an Afrihost issue. The customer doesn't care (or need to) about the underlying problem.

I don't think we're denying that

 

[Necropolis]

It's an Afrihost issue. The customer doesn't care (or need to) about the underlying problem.

I care - I like to know what the problem actually is

 

[saor]

It's an Afrihost issue. The customer doesn't care (or need to) about the underlying problem.

1.) AH was answering a direct question.
2.) A lot of people on this forum do have in interest in what the root causes are & the technical details.

Edit:

I care - I like to know what the problem actually is

Me too.

 

[kripstoe]

1.) They were answering a direct question.
2.) A lot of people on this forum do have in interest in what the root causes are & the technical details.

1. I am aware of that
2. As do I (on behalf of family who ask me why their "Afrihost" mobile connection isn't working)

 

[reactor_sa]

MTN's attitude these past few weeks...I don't want to support them at all. I'd love it if AH had their own network.

Last few weeks?? Since their staff went on strike its never been the same. Try get hold of an operator.... No success in 3 weeks!

 

[Necropolis]

I phoned 808 last weekend and the call was answered quickly

 

[cavedog]

The apn started working again a while ago.... So you guys can try again but its working again and full speed too....

 

[AfriGuy]

The apn started working again a while ago.... So you guys can try again but its working again and full speed too....

Great news! Seeing more and more successful auth sessions. Keeping fingers crossed!

 

[Necropolis]

Seems to be back on this side

 

[AfriGuy]

Seems to be back on this side

Awesome

 

[saor]

Yup. Also back here. Thanks for getting it sorted.

 

[Necropolis]

I'm sure it sucks debugging issues like this on a Sunday - thanks for sorting it out