zerofivetwosix
Active Member
I know I am guilty of the offense outlined below, but I was under the impression that they don't monitor what you are doing!!!! I have also not exceeded their outlined thresholds for the uncapped service.
Dear xxxx,
The reason Afrihost is sending you this message because you are the contact person for the ADSL account [email protected].
Please read this message carefully.
We received a report of network abuse by the IP address 196.210.xxx.xxx. At the time reported, that IP address was in use by the account [email protected]. Afrihost accepts this report as credible evidence of network abuse. We do not allow the violation of our acceptable use policy, irrespective of whether or not the activity is legal or justified.
Please note that unless the matter is resolved, our systems will block access by your account [email protected] and line
021xxxxxxx at Thursday 15 April 07:40 SAST.
We would like you to do as follows:
- Please investigate carefully, and resolve the problem
- Let us know you have resolved the problem at
https://clientzone.afrihost.com/
Once you have taken note of the details below, and you have resolved the problem, please visit the client zone at https://clientzone.afrihost.com/ and fill in the AUP violation form explaining what action you have taken.
The important details are:
- What was the reported problem : copyright violation
- The IP address that was involved: 196.210.xxx.xxx
- The time of the incident : 2010-03-27 13:51:06 SAST
- The ADSL user name : [email protected]
- There are no previous reports in this system
- Once this matter is resolved, service will restored without delay.
How did this happen?
- This can happen if one or more of your systems is infected
with malware, such as a spambot. This is fairly common, and
an indication of the insecure state of computer security.
Unfortunately, the toleration of such software violates our
acceptable use policy.
- This can happen if you fail to adequately secure access to
your LAN, such as setting an insecure wireless access key,
or allowing access without appropriate controls. From a
network point of view, we do not have the network
infrastructure or resources to trace the individual
concerned, but we do insist that our network be used in
accordance with our acceptable use policy.
- This can happen if you were responsible for the network abuse
(e.g. if you deliberately sent spam, DDOS traffic, etc.)
As you may not be aware of this incident, please take steps to see how this is happening, including:
- Check your systems with up-to-date anti-virus, anti-spyware
and anti-malware software
- If you are running a mail server, check that it does not act
as an open relay, or accept weak passwords
- Check that your systems are not sending traffic that you are
not aware of. You can examine the network counters on each
system on your network, or capture network traffic with a
tool such as wireshark, from http://wireshark.org/
Provided the problem is properly sorted out, you should not receive this message again. If you have already resolved this matter, please visit the client zone to let us know.
Our terms and conditions prohibit the violation of copyrights, such as the dissemination of copyrighted material without permission of the copyright holder. If you are using peer to peer file sharing, you are using our network to publish content you hold on your computer to other users of the peer to peer system. If that material is copyrighted, and is used without licence and contrary to regular relaxations of the rule, this constitutes a violation of our terms of service.
The original complaint is attached.
Afrihost Abuse Department
011 612 7200
Dear xxxx,
The reason Afrihost is sending you this message because you are the contact person for the ADSL account [email protected].
Please read this message carefully.
We received a report of network abuse by the IP address 196.210.xxx.xxx. At the time reported, that IP address was in use by the account [email protected]. Afrihost accepts this report as credible evidence of network abuse. We do not allow the violation of our acceptable use policy, irrespective of whether or not the activity is legal or justified.
Please note that unless the matter is resolved, our systems will block access by your account [email protected] and line
021xxxxxxx at Thursday 15 April 07:40 SAST.
We would like you to do as follows:
- Please investigate carefully, and resolve the problem
- Let us know you have resolved the problem at
https://clientzone.afrihost.com/
Once you have taken note of the details below, and you have resolved the problem, please visit the client zone at https://clientzone.afrihost.com/ and fill in the AUP violation form explaining what action you have taken.
The important details are:
- What was the reported problem : copyright violation
- The IP address that was involved: 196.210.xxx.xxx
- The time of the incident : 2010-03-27 13:51:06 SAST
- The ADSL user name : [email protected]
- There are no previous reports in this system
- Once this matter is resolved, service will restored without delay.
How did this happen?
- This can happen if one or more of your systems is infected
with malware, such as a spambot. This is fairly common, and
an indication of the insecure state of computer security.
Unfortunately, the toleration of such software violates our
acceptable use policy.
- This can happen if you fail to adequately secure access to
your LAN, such as setting an insecure wireless access key,
or allowing access without appropriate controls. From a
network point of view, we do not have the network
infrastructure or resources to trace the individual
concerned, but we do insist that our network be used in
accordance with our acceptable use policy.
- This can happen if you were responsible for the network abuse
(e.g. if you deliberately sent spam, DDOS traffic, etc.)
As you may not be aware of this incident, please take steps to see how this is happening, including:
- Check your systems with up-to-date anti-virus, anti-spyware
and anti-malware software
- If you are running a mail server, check that it does not act
as an open relay, or accept weak passwords
- Check that your systems are not sending traffic that you are
not aware of. You can examine the network counters on each
system on your network, or capture network traffic with a
tool such as wireshark, from http://wireshark.org/
Provided the problem is properly sorted out, you should not receive this message again. If you have already resolved this matter, please visit the client zone to let us know.
Our terms and conditions prohibit the violation of copyrights, such as the dissemination of copyrighted material without permission of the copyright holder. If you are using peer to peer file sharing, you are using our network to publish content you hold on your computer to other users of the peer to peer system. If that material is copyrighted, and is used without licence and contrary to regular relaxations of the rule, this constitutes a violation of our terms of service.
The original complaint is attached.
Afrihost Abuse Department
011 612 7200
