afrihost new account issue

[Tytn Rulez]

Hi. Trying support here as for the past week I have been trying to get a apn setup on a contract phone with no luck at all. The prepaid sim was connected with no issues at all. I have 2phones on apn. Afrihost does not seem to get the apn settings through MTN. Is there someone else who does had such an issue.?

 

[marioat1]

Have you gone to settings, mobile networks,apn, add apn,save apn?
Have you added contract number onto clientzone?

 

[Tytn Rulez]

Yes. Also for the past week getting afrihost support to provision for me with no luck. Tried simcard in another phone still the same.

 

[Tytn Rulez]

It has been a week now and the apn is still not working. This is frustrating. Waiting to hear from Afrihost as they are waiting for MTN.

 

[AfriGenie]

Hi. Trying support here as for the past week I have been trying to get a apn setup on a contract phone with no luck at all. The prepaid sim was connected with no issues at all. I have 2phones on apn. Afrihost does not seem to get the apn settings through MTN. Is there someone else who does had such an issue.?

It definitely sounds like something isn't right on your package, can you please PM me the number and I'll check what's going on.

 

[tian]

I have been having the same issue with my SIM card (i opted in from an MTN prepaid sim, round about the same date as "Tytn Rulez"

Subsequently I have been given a workaround by Domenico on the 5th of February 2017, to add a fullstop to the APN server, i.e afrihost., however with shock realised that I am connecting to the internet via the MTN default APN on the 16th of February, as I have been getting warnings of out of bundle usage.

I logged a ticket on the 16th of February (KCB-110-58822), following up almost weekly from that day, as that workaround is not financially viable, as well as requesting a refund for uneccesary cost incurred on my account.

I have now replied on the last mail I have received from Valentino on the 26th of February, as it is getting to the point that i am loosing my confidence in Afrihost and MTN to resolve the issue.

I would have originally restrained myself from doing this post to MyBroadband, but I think it is now neccesary to state the reality of myself still experiencing issues with the service(16 days after it has been concluded that the issue is with the SIM card not provisioned on the MTN network, to access the Afrihost APN), and I am hesitating to endorse Afrihost as your one-stop service provider for Mobile/ADSL and Fibre.

 

[AfriFella]

I have been having the same issue with my SIM card (i opted in from an MTN prepaid sim, round about the same date as "Tytn Rulez"

Subsequently I have been given a workaround by Domenico on the 5th of February 2017, to add a fullstop to the APN server, i.e afrihost., however with shock realised that I am connecting to the internet via the MTN default APN on the 16th of February, as I have been getting warnings of out of bundle usage.

I logged a ticket on the 16th of February (KCB-110-58822), following up almost weekly from that day, as that workaround is not financially viable, as well as requesting a refund for uneccesary cost incurred on my account.

I have now replied on the last mail I have received from Valentino on the 26th of February, as it is getting to the point that i am loosing my confidence in Afrihost and MTN to resolve the issue.

I would have originally restrained myself from doing this post to MyBroadband, but I think it is now neccesary to state the reality of myself still experiencing issues with the service(16 days after it has been concluded that the issue is with the SIM card not provisioned on the MTN network, to access the Afrihost APN), and I am hesitating to endorse Afrihost as your one-stop service provider for Mobile/ADSL and Fibre.

Hi there Tian. Sorry about the delayed response here and to hear about the trouble you're having with regards to the provisioning of your account. I can see that Valentino has been working with our Development Team to get the issue resolved for you. In order to expedite a fix for you, though, I have passed your ticket over to our Critical Care Team for further assistance. They should be in touch with you tomorrow.