Afrihost New Network Feedback - Part 3

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TEXTILE GUY said:
RSZ-799-58215

So, after 4 tickets this year alone .... support have done a full circle on my speed issue.

Last year - I got a new router because AH were blaming that.
Got new cables because that was to blame.
Moved the router because that was to blame.

Finally ..... after a lengthy telecon and a bit of threatening ..... AH logged a fault with Telkom and for a while the line was ok. No idea if Telkom did anything or not ...
Having said this, I also explained the erratic SNR to AH and asked you to kindly have the discussion with Telkom.

Fast forward ... line SNR drops and all goes bad .... rinse repeat .... router, cables, location ..... check all of the above .... because support didnt look at the history and have a standard response protocol.

My line is vrot ... SNR is all over the place ..... to wit the AH support tell me .... line is vrot SNR is all over the place.
Yeah, we have established that ......

Can someone at AH PLEASE .... pretty please with a cherry on top .... take the issue up with Telkom .... I pay YOU to do this ...

As it stands .... I will begrudgingly be paying my ISP this month ..... you should be discounting me for the pain and suffering of dealing with support, not to mention the half speed internet.

Come AH ... you are better than this .........
Click to expand...

If your line is with Telkom then you get a rebate for downtime. Also easier (online/sms) to deal direct with telkom instead of the middle man.
 
So just upgraded to a 4mb line after a 3 year wait (our area been upgraded to 10mb) and thought I’ll do some tests to take it for a spin




http://netgauge.ookla.com/share/607892695.png

http://netgauge.ookla.com/share/607893382.png

C:\Windows\system32>ping bras.afrihost.com

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=11ms TTL=63
Reply from 155.239.255.250: bytes=32 time=11ms TTL=63
Reply from 155.239.255.250: bytes=32 time=11ms TTL=63
Reply from 155.239.255.250: bytes=32 time=11ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 11ms, Average = 11ms

C:\Windows\system32>tracert afrihost.com

Tracing route to afrihost.com [104.20.31.244]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 47 ms 46 ms 46 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 46 ms 42 ms 33 ms 169-1-21-66.ip.afrihost.co.za [169.1.21.66]
5 39 ms 39 ms 40 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 55 ms 65 ms 73 ms 41.164.52.40
7 30 ms 30 ms 30 ms 172.18.1.164
8 150 ms 158 ms 153 ms cloudflare.ixp.joburg [196.46.25.198]
9 72 ms 73 ms 72 ms 104.20.31.244

Trace complete.
 
Telkom phoned me again today; they wanted to blame it on my line speed being 8Mbps and me being 3.5km from the exchange, so I should have a max of 4Mbps.

I told them that is not the issue, because I've been on 8Mbps for 3 months without a single issue, no disconnects or line stability issues, that all of my issues (high latency and packet loss) suddenly started in January 2017.

It then kind of sounded that they didn't know what to do anymore. So at this moment I don't have high hopes for my issues going away.
(I have high latency on a different ISP account as well, but it is about 1000 ms lower than with my AH account.
 
Blazzok said:
Telkom phoned me again today; they wanted to blame it on my line speed being 8Mbps and me being 3.5km from the exchange, so I should have a max of 4Mbps.

I told them that is not the issue, because I've been on 8Mbps for 3 months without a single issue, no disconnects or line stability issues, that all of my issues (high latency and packet loss) suddenly started in January 2017.

It then kind of sounded that they didn't know what to do anymore. So at this moment I don't have high hopes for my issues going away.
(I have high latency on a different ISP account as well, but it is about 1000 ms lower than with my AH account.
Click to expand...

Telkom live chat on their website between 8am - 5pm get them to change your internet profile to fastpath. Try it, you have nothing to lose.

I had the exact same thing where I was syncing at 10Mbps for over a year then they changed something at the exchange that automatically changed all profiles to interleave. When they changed my profile to interleave my max sync speed was between 6-8Mbps. I was also roughly 3.5KM from the exchange.

Once they changed it back to fastpath 10Mbps sync constantly with lower latency.
 
Last edited:
Nikkel said:
So just upgraded to a 4mb line after a 3 year wait (our area been upgraded to 10mb) and thought I’ll do some tests to take it for a spin




http://netgauge.ookla.com/share/607892695.png

http://netgauge.ookla.com/share/607893382.png

C:\Windows\system32>ping bras.afrihost.com

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=11ms TTL=63
Reply from 155.239.255.250: bytes=32 time=11ms TTL=63
Reply from 155.239.255.250: bytes=32 time=11ms TTL=63
Reply from 155.239.255.250: bytes=32 time=11ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 11ms, Average = 11ms

C:\Windows\system32>tracert afrihost.com

Tracing route to afrihost.com [104.20.31.244]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 47 ms 46 ms 46 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 46 ms 42 ms 33 ms 169-1-21-66.ip.afrihost.co.za [169.1.21.66]
5 39 ms 39 ms 40 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 55 ms 65 ms 73 ms 41.164.52.40
7 30 ms 30 ms 30 ms 172.18.1.164
8 150 ms 158 ms 153 ms cloudflare.ixp.joburg [196.46.25.198]
9 72 ms 73 ms 72 ms 104.20.31.244

Trace complete.
Click to expand...

Sweet! Good to hear that you've finally been able to upgrade! :)

How has the line been behaving so far? What's the experience been like?
 
AfriGenie said:
Sweet! Good to hear that you've finally been able to upgrade! :)

How has the line been behaving so far? What's the experience been like?
Click to expand...
I know its only a paltry 4mb line compared to some okes here but its pure bliss at the moment! 1080p streams off YouTube with no issues seeing as we in that 6-11pm bracket in Cape Town where speeds normally slow down a bit. All in all I'm happy thus far!
 
Davedes said:
Telkom live chat on their website between 8am - 5pm get them to change your internet profile to fastpath. Try it, you have nothing to lose.

I had the exact same thing where I was syncing at 10Mbps for over a year then they changed something at the exchange that automatically changed all profiles to interleave. When they changed my profile to interleave my max sync speed was between 6-8Mbps. I was also roughly 3.5KM from the exchange.

Once they changed it back to fastpath 10Mbps sync constantly with lower latency.
Click to expand...

I got 12mb sync on my 10mb line when they started ASSIA and interleave mode.
 
Davedes said:
Are you sure your profile is on interleave? If so you must live next door to the exchange.
Click to expand...

wingnut771 said:
I got 12mb sync on my 10mb line when they started ASSIA and interleave mode.
Click to expand...

Some of the upgraded Exchanges that Telkom has actually sync the DSL lines at slightly higher sync profiles. 4Mbps runs at 5Mbps and 10Mbps runs at 12Mbps.

I'm pretty sure that they do this so that you actually get the download speed that's advertised for each DSL line profile.
 
AfriGenie said:
Some of the upgraded Exchanges that Telkom has actually sync the DSL lines at slightly higher sync profiles. 4Mbps runs at 5Mbps and 10Mbps runs at 12Mbps.

I'm pretty sure that they do this so that you actually get the download speed that's advertised for each DSL line profile.
Click to expand...

No, I suggest you read up on what interleave is, even a quick search on this forum:

It is supposed to help noisy lines with stability by rearranging bits before they're transmitted so that errors can be detected and possibly corrected (But this process obviously takes a few ms).
Click to expand...
https://mybroadband.co.za/vb/showthread.php/665421-ADSL2-Interleave-vs-fast-path-mode
 
Johnatan56 said:
No, I suggest you read up on what interleave is, even a quick search on this forum:


https://mybroadband.co.za/vb/showthread.php/665421-ADSL2-Interleave-vs-fast-path-mode
Click to expand...
My experience is as soon as your on isam optimization kicks in and your get switched to interleave regardless of line conditions.
Had a senior tech telkom on site and he seems to sort of confirm. His explanation is there is no need for anyone to be on fast path.
I even nicely asked him to please switch so we can do "cool interesting research".
Found quite a few interesting bits of info, most interesting one was interleave seems to make your snr worse.

Anyway, Gave up that battle because literally ye forced exchange onto fast path but system still kicks it back, really nothing they can do to stop it, and they wouldn't move me back to old exchange.
 
Last edited:
AfriMan said:
If we block you on Facebook, it's because you've conducted yourself in a manner contrary to the social media guidelines, which are publicly available. Similar to MyBB's forum rules.

We definitely take note of complaints, but our network team has a dedicated NOC group who monitor the network in all regions and would definitely alert us of any network wide issues, so that we can report them here. We also feed information into them for testing and replication to determine if any isolated reports could have a larger impact or be a widespread client experience. At this point, we have not identified a network wide issue.
Click to expand...
If stating on Facebook to a AH rep that my fault isn't being escalated, then him replying saying I should probably move my line directly to telkom and then me him that is just repeating nonsense is "contrary to social guidelines" then wow!!!!
I must have missed that part social standards when growing up
 
Last edited:
squish0601 said:
My experience is as soon as your on isam optimization kicks in and your get switched to interleave regardless of line conditions.
Had a senior tech telkom on site and he seems to sort of confirm. His explanation is there is no need for anyone to be on fast path.
I even nicely asked him to please switch so we can do "cool interesting research".
Found quite a few interesting bits of info, most interesting one was interleave seems to make your snr worse.

Anyway, Gave up that battle because literally ye forced exchange onto fast path but system still kicks it back, really nothing they can do to stop it, and they wouldn't move me back to old exchange.
Click to expand...

There's no need to put everyone on interleave I would say, should be fast path default. Interleave is there to usually cover up issues which arise due to Telkom not maintaining anything.
Like the issues I am having now, I have 21ms latency and I am on fast path; if they swap me to interleave I'll probably have 40ms local ping, which is more than I'd have playing on 3G.
 
Last edited:
AfriGenie said:
Some of the upgraded Exchanges that Telkom has actually sync the DSL lines at slightly higher sync profiles. 4Mbps runs at 5Mbps and 10Mbps runs at 12Mbps.

I'm pretty sure that they do this so that you actually get the download speed that's advertised for each DSL line profile.
Click to expand...

Im syncing at 5119Kbps on a 4Mbps line. Constant for the past few months
 
Johnatan56 said:
There's no need to put everyone on interleave I would say, should be fast path default. Interleave is there to usually cover up issues which arise due to Telkom not maintaining anything.
Like the issues I am having now, I have 21ms latency and I am on fast path; if they swap me to interleave I'll probably have 40ms local ping, which is more than I'd have playing on 3G.
Click to expand...
Agreed.
Fast path worked perfect for me. Excellent snr and perfect pings (when Ah wasn't giving nonsense). However, like I said, the slight latency difference, I gave us the fight for that settings.
Now its just isp side.

Interesting, during the day with interleave my ping is 20ms. Evening goes to 180.
On fast path I use to get 10. Gigabit port router seems to shave off 5ms
 
Last edited:
squish0601 said:
Agreed.
Fast path worked perfect for me. Excellent snr and perfect pings (when Ah wasn't giving nonsense). However, like I said, the slight latency difference, I gave us the fight for that settings.
Now its just isp side.

Interesting, during the day with interleave my ping is 20ms. Evening goes to 180.
On fast path I use to get 10. Gigabit port router seems to shave off 5ms
Click to expand...

That sounds like my current issue. @Afripeps, can you check if I am on interleave or fastpath?
Gigabit port I have <1ms latency versus the 1-2ms latency on the local network using my old router back in 2012.
 
I'm based in EL, my mates and I been getting latency issues since beginning of the year as well.
Like most people being saying, between 6-11pm its unbearable.

We all running on auto dns, and whenever we switch to free WA account like everyone else, there are no issues whatsoever.
Download speeds are all perfect, only latency been giving us problems.

Is this ever gonna be resolved :(
 
Latency issues again... right now (9:59PM), CSGO ping is all over the show...

It appears to be a specific hop (cpt-net1.ip.adsl.co.za)

See below

I4nT2Vf.png


WKZfNAC.png


HCEPcp9.png


YDs7c9B.png


6eANcyy.png


Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=11ms TTL=63
Reply from 155.239.255.250: bytes=32 time=11ms TTL=63
Reply from 155.239.255.250: bytes=32 time=11ms TTL=63
Reply from 155.239.255.250: bytes=32 time=11ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 11ms, Average = 11ms
Click to expand...
 
Last edited:
Anyone else having problems tonight?

Afrihost

Tracing route to bbc.co.uk [212.58.244.22]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 149 ms * 117 ms cpt-up2.ip.adsl.co.za [169.1.5.106]
4 77 ms 23 ms 21 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 20 ms 20 ms 22 ms 41.164.52.40
6 20 ms 21 ms 20 ms ix-ae-7-0.tcore1.KLT-Cape-Town.as6453.net [41.206.164.53]
7 170 ms 170 ms 173 ms if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.101]
8 175 ms 175 ms 175 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
9 178 ms 178 ms 178 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
10 179 ms 173 ms 172 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
11 173 ms 173 ms 172 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
12 175 ms 175 ms 175 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
13 * 177 ms 170 ms 195.219.83.102
14 * * * Request timed out.
15 * * * Request timed out.
16 177 ms 176 ms 176 ms NIU-SOLUTIO.ear1.London15.Level3.net [212.187.173.210]
17 * * * Request timed out.
18 175 ms 175 ms 176 ms ae0.er02.telhc.bbc.co.uk [132.185.254.105]
19 299 ms 293 ms 294 ms 132.185.255.148
20 264 ms 288 ms 291 ms 212.58.244.22

Telkom

Tracing route to bbc.co.uk [212.58.244.22]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 21 ms 20 ms 20 ms 105-187-252-62.ti-sen.telkomsa.net [105.187.252.62]
4 21 ms 20 ms 20 ms ipc-aggr-2.south.dsl.telkomsa.net [105.226.0.57]
5 20 ms 20 ms 20 ms 196.25.190.209
6 161 ms 161 ms 161 ms lon-ip-hsll-1-gig-0-1-0.telkom-ipnet.co.za [196.43.9.46]
7 163 ms 163 ms 162 ms ldn-b5-link.telia.net [62.115.35.89]
8 163 ms 163 ms 163 ms atos-ic-315186-ldn-b5.c.telia.net [62.115.144.161]
9 * * * Request timed out.
10 163 ms 163 ms 163 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
11 165 ms 163 ms 164 ms 132.185.255.148
12 163 ms 163 ms 162 ms 212.58.244.22
 
Davedes said:
Are you sure your profile is on interleave? If so you must live next door to the exchange.
Click to expand...

The system automatically puts you on interleaved AFAIK No I'm not next to the exchange because I've upgraded to 20mb ADSL and can only get 18.5 sync.
 
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