Afrihost New Network Feedback

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FaSMaN said:
Hi Afrihost,

We are experiencing some issues here in KZN the company I work for uses office 365 for email , it appears that it is timing our a lot and acting very erratically, also experiencing, Aliexpress and other international sites are almost inaccessible, we have also had reports of slowness when vpning to our office from JHB.





I did open a support ticket :)
Click to expand...

We are aware of the issues in KZN, and we are definitely looking into this as top priority :(
 
Rickster said:
I showed AGuy the same issue, he just shrugged it off,

The ROUTER/EXIT node in cape town is damaged or congested.

Get it replaced.
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The team have confirmed for KZN but there is no known problem in either the North (JHB) or Cape Town (South).

The more details you can provide, the more we can try to replicate. I promise that every bit of information is passed onto the network NOC team who then try to replicate under the same conditions and (where possible) with the same individual username.
 
PurSpyk!! said:
This is why I got so irritated last week, prove a point and its denied.
Click to expand...

I think the issue you are referring to is separate to the one we're discussing. The problem with international that I have mentioned is only confirmed in the East and our monitoring shows performance in the North and South should be fine at the moment.
 
AfriMan said:
The team have confirmed for KZN but there is no known problem in either the North (JHB) or Cape Town (South).

The more details you can provide, the more we can try to replicate. I promise that every bit of information is passed onto the network NOC team who then try to replicate under the same conditions and (where possible) with the same individual username.
Click to expand...

Any indication on what the problem is? and why we have been struggling for 2 days already?
 
AfriMan said:
It's a bit hard to read that result with context. Can I see the full trace?
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From post 8947

Tracing route to star-mini.c10r.facebook.com [179.60.192.36]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 25 ms 38 ms 23 ms dbn-up2.ip.adsl.co.za [169.1.5.173]
4 20 ms 22 ms 17 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
5 28 ms 21 ms 21 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
6 31 ms 19 ms 39 ms 41.162.84.192
7 34 ms 29 ms 62 ms 172.18.1.162
8 39 ms 76 ms 34 ms if-ae-7-0.tcore1.JSO-Johannesburg.as6453.net [41.206.178.29]
9 200 ms 214 ms 249 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
10 * 198 ms 202 ms if-ae-5-20.tcore2.PV9-Lisbon.as6453.net [80.231.159.61]
11 196 ms 199 ms 221 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
12 209 ms 192 ms 199 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
13 202 ms 201 ms 220 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
14 241 ms 202 ms 201 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
15 195 ms 203 ms 195 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
16 196 ms 200 ms 207 ms 195.219.83.186
17 237 ms 184 ms 186 ms ae-4.r23.londen03.uk.bb.gin.ntt.net [129.250.5.40]
18 209 ms 209 ms 214 ms ae-8.r04.parsfr01.fr.bb.gin.ntt.net [129.250.6.207]
19 206 ms 244 ms 215 ms ae-5.r03.parsfr02.fr.bb.gin.ntt.net [129.250.4.37]
20 236 ms 217 ms 218 ms 82.112.96.146
21 222 ms 207 ms 202 ms psw01b.cdg2.tfbnw.net [173.252.66.173]
22 213 ms 209 ms 206 ms msw1as.01.cdg2.tfbnw.net [204.15.20.219]
23 232 ms 203 ms 215 ms edge-star-mini-shv-01-cdg2.facebook.com [179.60.
192.36]

Trace complete.
Click to expand...

I did a trace last week and got the same outcome.
 
Rickster said:
From post 8947



I did a trace last week and got the same outcome.
Click to expand...

If you're being routed through Durban (which your trace suggests) then you would be included in the problems we're seeing. As far as I know international traffic does mostly break out in Cape Town, but the issue is happening in the East only, so the Cape Town breakout shouldn't be the issue.
 
AfriMan said:
If you're being routed through Durban (which your trace suggests) then you would be included in the problems we're seeing. As far as I know international traffic does mostly break out in Cape Town, but the issue is happening in the East only, so the Cape Town breakout shouldn't be the issue.
Click to expand...

Where does it say KZN?

It goes from JHB to CT directly.
 
AfriMan said:
I think the issue you are referring to is separate to the one we're discussing. The problem with international that I have mentioned is only confirmed in the East and our monitoring shows performance in the North and South should be fine at the moment.
Click to expand...

I am just mentioning we reported issues, and provided all the testes requested, and in the end nothing was even done. I was also told by Critical care that they cannot just test with our account details as that would disconnect the client, so how is the testing being done with the users information as per your earlier post. Not looking to cause issues, just wondering.
 
PurSpyk!! said:
I am just mentioning we reported issues, and provided all the testes requested, and in the end nothing was even done. I was also told by Critical care that they cannot just test with our account details as that would disconnect the client, so how is the testing being done with the users information as per your earlier post. Not looking to cause issues, just wondering.
Click to expand...

As I said, it's where possible. So we would sometimes give clients alternate accounts, or used their login if they are Capped clients that can accept multiple connections. Either way we try to match the testing conditions as closely as possible, testing on a normal ADSL line, and using the same product the client is using.
 
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