26 Days ago on May 5th I signed up with Afrihost for an uncapped 10 meg Platinum Business Bundle (ISP + Line rental)
I have been using a (disappointing) fiber service up until now, so our existing telephone line needed to be activated for ADSL. I was assured Afrihost would manage this process.
The issues:
Problem 1 - Billing
The moment my order hit Afrihosts' systems their billing department fired off a charge. Before I even had an ADSL line active! You'll see why below, but I wish the Afrihost team dealing with Telkom were even half as efficient.
Problem 2 - ADSL Line Activation
The reason I, and I imagine most people, choose a bundle is so that we deal with only one point of contact, and so that point is not Telkom. Due to a lack of communication, I have been phoning Afrihost twice a week since the day I signed asking for confirmation that the line will be activated before the end of the month (today) when my existing service ends, and every single time I have been assured it would be.
Yesterday (30 May 2013) I again phoned to find out the status of the line. I was on hold while someone 'tried to find out' but that was unsuccessful so they said they would phone me back with an update. They never did.
Since I still had no confirmation this morning that the ADSL line had been activated I phoned Afrihost again. This time I was informed that the ADSL line activation had been cancelled by Telkom. I have no idea when this happened but to only find out about it on the last f'ing day of the month is outrageous!
So two hours on the phone to both Afrihost and Telkom later and I can not get a satisfactory answer out of either Afrihost or Telkom as to why this has happened, who's decision it was, or the reason. Telkom tell Afrihost it's because the line is "on ADSL contact" (it isn't!), but when I phone Telkom they tell me they can't see any reason Afrihost can't have the line activated for ADSL.
I'm tearing my hair out here.
Afrihost appear to have given up and suggest I go in to a Telkom branch so the consultant 'can't brush me off the way they do on the phone'. The whole damn point of signing up for a bundle was so I didn't have to deal with Telkom.
You have a serious problem somewhere Afrihost. And thanks to it being a Friday, our office starts next week without internet connectivity, all because I chose to switch to you!
I'm thoroughly unimpressed.
I have been using a (disappointing) fiber service up until now, so our existing telephone line needed to be activated for ADSL. I was assured Afrihost would manage this process.
The issues:
Problem 1 - Billing
The moment my order hit Afrihosts' systems their billing department fired off a charge. Before I even had an ADSL line active! You'll see why below, but I wish the Afrihost team dealing with Telkom were even half as efficient.
Problem 2 - ADSL Line Activation
The reason I, and I imagine most people, choose a bundle is so that we deal with only one point of contact, and so that point is not Telkom. Due to a lack of communication, I have been phoning Afrihost twice a week since the day I signed asking for confirmation that the line will be activated before the end of the month (today) when my existing service ends, and every single time I have been assured it would be.
Yesterday (30 May 2013) I again phoned to find out the status of the line. I was on hold while someone 'tried to find out' but that was unsuccessful so they said they would phone me back with an update. They never did.
Since I still had no confirmation this morning that the ADSL line had been activated I phoned Afrihost again. This time I was informed that the ADSL line activation had been cancelled by Telkom. I have no idea when this happened but to only find out about it on the last f'ing day of the month is outrageous!
So two hours on the phone to both Afrihost and Telkom later and I can not get a satisfactory answer out of either Afrihost or Telkom as to why this has happened, who's decision it was, or the reason. Telkom tell Afrihost it's because the line is "on ADSL contact" (it isn't!), but when I phone Telkom they tell me they can't see any reason Afrihost can't have the line activated for ADSL.
I'm tearing my hair out here.
Afrihost appear to have given up and suggest I go in to a Telkom branch so the consultant 'can't brush me off the way they do on the phone'. The whole damn point of signing up for a bundle was so I didn't have to deal with Telkom.
You have a serious problem somewhere Afrihost. And thanks to it being a Friday, our office starts next week without internet connectivity, all because I chose to switch to you!
I'm thoroughly unimpressed.
