Afrihost - Not the ISP they once were

[boswald]

I am really having a hard time with Afrihost at the moment and not sure if it is just me.

I am trying to move my services away from Afrihost and this is becoming an almost impossible task. They are unhelpful, they are deleting my support questions. I am really getting stuck here.

I am trying to transfer domains away from them and I am now going on 6 days with no success.

Afriman if you are reading this please tell me what I can do. I am really frustrated at the moment and I don't seem to be winning.

 

[deweyzeph]

I am really having a hard time with Afrihost at the moment and not sure if it is just me.

I am trying to move my services away from Afrihost and this is becoming an almost impossible task. They are unhelpful, they are deleting my support questions. I am really getting stuck here.

I am trying to transfer domains away from them and I am now going on 6 days with no success.

Afriman if you are reading this please tell me what I can do. I am really frustrated at the moment and I don't seem to be winning.

If you are the registered owner of the domain and your email address is the registered email address for the domain then there is nothing Afrihost can do to stop you from transferring your domain away from them. Simply get your new ISP to initiate the transfer, and ZA Registry (the official overseer of co.za domains) will send you an email confirming the transfer and asking you to click on a link to allow the transfer. Once you click on the link the domain will be immediately transfered to your new ISP.

 

[AfriMan]

I am really having a hard time with Afrihost at the moment and not sure if it is just me.

I am trying to move my services away from Afrihost and this is becoming an almost impossible task. They are unhelpful, they are deleting my support questions. I am really getting stuck here.

I am trying to transfer domains away from them and I am now going on 6 days with no success.

Afriman if you are reading this please tell me what I can do. I am really frustrated at the moment and I don't seem to be winning.

I'm sorry that you're having such a poor experience moving away. Generally we don't delete support requests or make it difficult for clients to move away from us, unless there are outstanding amounts to be recovered. Anyway, I would need to investigate a little further to determine the issues here.

Please drop me a PM and I will definitely give you some feedback on what's happening