So I've attempted my first migration to a different ISP (from Mweb to Afrihost) and the experience is almost as horrifying as getting an installation. We cancelled on the 16th of June and put in our new order on the 19th with Afrihost highlighting that if it's at all helpful for the migration that they should provide the current line number to OpenServe.
OpenServe very quickly and efficiently switched off/deactivated our line on the 1st of July @ 3am. I know this was OpenServe and not just Mweb because we checked and verified that a DSL data bundle was functioning perfectly on the line prior to the 1st. And so my quest to get a progress update began.
4 days without Internet and it feels like the beginning of that one line horror story that chills me to the bone. Quote; "Day 312. Internet still not working."
From Mweb to Afrihost to Telkom to OpenServe, all have been contacted numerous times on phone, email, support tickets, social media, etc. But to no avail.
Mweb: "Yes. Everything is deactivated now. Can't see anything on our system anymore."
Telkom: Expecting a response next year some time.
OpenServe: "Only way to get an update is to contact the Service Manager for Afrihost and you are not allowed to speak to him directly."
Afrihost: "We can't escalate your ticket any further until the 4-6 week waiting period has elapsed. Please call again in a month."
And so here I sit, having to resort to watching DSTV and possibly having sit down and actually read a book for the first time in years... The horror...
So I'd like to humbly request if anyone has any contacts or access to these systems to either assist me in getting this line reactivated or at least get something a little more accurate than "a month from now".
For reference, the old B-number was B310004359, if it helps at all.
OpenServe very quickly and efficiently switched off/deactivated our line on the 1st of July @ 3am. I know this was OpenServe and not just Mweb because we checked and verified that a DSL data bundle was functioning perfectly on the line prior to the 1st. And so my quest to get a progress update began.
4 days without Internet and it feels like the beginning of that one line horror story that chills me to the bone. Quote; "Day 312. Internet still not working."
From Mweb to Afrihost to Telkom to OpenServe, all have been contacted numerous times on phone, email, support tickets, social media, etc. But to no avail.
Mweb: "Yes. Everything is deactivated now. Can't see anything on our system anymore."
Telkom: Expecting a response next year some time.
OpenServe: "Only way to get an update is to contact the Service Manager for Afrihost and you are not allowed to speak to him directly."
Afrihost: "We can't escalate your ticket any further until the 4-6 week waiting period has elapsed. Please call again in a month."
And so here I sit, having to resort to watching DSTV and possibly having sit down and actually read a book for the first time in years... The horror...
So I'd like to humbly request if anyone has any contacts or access to these systems to either assist me in getting this line reactivated or at least get something a little more accurate than "a month from now".
For reference, the old B-number was B310004359, if it helps at all.
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Likely what's gonna happen. Gonna try and keep following up though in the hope that my constant querying will help resolve the issue faster.
