Afrihost plus+ mobile data "benefit"

A

Azteca

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Hi Afripeople.

Can you please assist with a query I have with your service. For the Afrihost plus+ mobile data benefit it says I can order a dedicate SIM but I keep on getting an error in clientzone when I try. Your call centre now tells me that this can't be done. What's the story?
 
Azteca said:
Hi Afripeople.

Can you please assist with a query I have with your service. For the Afrihost plus+ mobile data benefit it says I can order a dedicate SIM but I keep on getting an error in clientzone when I try. Your call centre now tells me that this can't be done. What's the story?
Click to expand...

Hi Azteca. You can definitely opt in for a new SIM to be delivered and linked to your additional 500MB Mobile data benefit. To sign up for this, head over to ClientZone > Other Service > Afrihost Plus > Mobile Data > select "New SIM Card from the slider. Please note that a R149 RICA delivery fee will apply to this order.
 
AfriFella said:
Hi Azteca. You can definitely opt in for a new SIM to be delivered and linked to your additional 500MB Mobile data benefit. To sign up for this, head over to ClientZone > Other Service > Afrihost Plus > Mobile Data > select "New SIM Card from the slider. Please note that a R149 RICA delivery fee will apply to this order.
Click to expand...

Hi Afrifella.

That is not working for me, when I put in the delivery address it pops up with the message - "Oops! An error has accured". And you support staff tell me that I'm not supposed to have that option.
 
Azteca said:
Hi Afrifella.

That is not working for me, when I put in the delivery address it pops up with the message - "Oops! An error has accured". And you support staff tell me that I'm not supposed to have that option.
Click to expand...

I just had a chat with our developers and that option should definitely still work. :) Please drop me a PM with your account username and the address you're specifying so that we can try recreate the problem.
 
AfriFella said:
I just had a chat with our developers and that option should definitely still work. :) Please drop me a PM with your account username and the address you're specifying so that we can try recreate the problem.
Click to expand...

Thanks Afrifella. PM sent.
 
Jumping into this thread.

Afrihost peeps, the afrihost+ free 30day trial, should I sign up in Feb or now before Feb starts?

If I sign up in Feb will my mobile data still be doubled in Feb?
 
reactor_sa said:
Jumping into this thread.

Afrihost peeps, the afrihost+ free 30day trial, should I sign up in Feb or now before Feb starts?

If I sign up in Feb will my mobile data still be doubled in Feb?
Click to expand...

Heya reactor_sa. Your free trial will run for 30 days from the day you signed up and then be charged pro rata from the day the trial expires. :)
 
Hi Afrifella.

Thanks, I got my SIM card today, will test it later today. Will the data already be allocated to this SIM? I don't see anything listed on clientzone.
 
Azteca said:
Hi Afrifella.

Thanks, I got my SIM card today, will test it later today. Will the data already be allocated to this SIM? I don't see anything listed on clientzone.
Click to expand...

Brilliant. :) A pro-rata allocation will happen from the point of activation. Let me know if you have any questions.
 
AfriFella said:
Brilliant. :) A pro-rata allocation will happen from the point of activation. Let me know if you have any questions.
Click to expand...

Thanks, I have activated it and waiting for progress. Will let you know how it works out.
 
Ok, I activated the benefit and it has not allocated any data. I did cancel the other card last month so no data should have been activated. Please check.
 
Azteca said:
Ok, I activated the benefit and it has not allocated any data. I did cancel the other card last month so no data should have been activated. Please check.
Click to expand...

Could you please drop me a PM with your deets? I'm sure we can figure this out :(
 
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