Afrihost Pure 5G - Up-side down speeds

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Mr0r30

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Anyone else have this issue and can shed light on it? I am on Afrihost Pure5G Unlimited and have this issue every few months where my download speeds become terrible and my upload speeds are high? They seem to swap - Usually the first line support can’t rectify it and after repeated calls, it eventually gets escalated to someone who fixes it without explanation… this certainly is a far cry from the speeds they advertise for a flagship 5G product and is in entry level fibre territory..

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Mr0r30 said:
Anyone else have this issue and can shed light on it? I am on Afrihost Pure5G Unlimited and have this issue every few months where my download speeds become terrible and my upload speeds are high? They seem to swap - Usually the first line support can’t rectify it and after repeated calls, it eventually gets escalated to someone who fixes it without explanation… this certainly is a far cry from the speeds they advertise for a flagship 5G product and is in entry level fibre territory..

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@Afrigirl @AfriGuy this thing has happened before don't remember the post.
 
This happens every few months. Have to call in and someone then escalates for a fix. Post fix, it moves…

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@AfriGuy @Afrigirl Our Pure 5G unlimited is upside down again! Please help, this happens every couple months. First line has no idea how to resolve this, just gets escalated and a couple days later normalizes.
 

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@AfriGuy @Afrigirl please help, this is intolerable and happens every month or so! The uploads are fine so signal is good but your downloads are non-existent on Pure 5G unlimited!

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Afrigirl said:
Hello.

We need to investigate, so please drop me a private message with your account details.
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It goes from bad to worse!! I have sent you a DM, we are one step away from cancelling and moving to fiber. What a waste of R1000 per month!!
 

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Mr0r30 said:
It goes from bad to worse!! I have sent you a DM, we are one step away from cancelling and moving to fiber. What a waste of R1000 per month!!
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Why are you using 5G when you have Fibre available? Fibre is way cheaper and much better speeds?
 
MakoPC said:
Why are you using 5G when you have Fibre available? Fibre is way cheaper and much better speeds?
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It was not available when we moved into our place. Price is the about the same in our area.

My experience has been that when it does work, the Pure 5G has been faster than a comparable fibre product at the same price which my neighbours have. However it’s been way too unreliable and erratic.
 
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@Afrigirl no change after yet another MTN escalation, every day we have to deal with this backwards situation now.
 
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@Afrigirl MTN mobile 5G (above) vs Afrihost Pure 5G (below) - taken at the same location, at same time, with same device
 
Our nightmare with Afrihost finally came to an end. @Afrigirl @Afrihost-Gian @AfriGuy

We could take no more of the frustration of paying R1000 a month for something that didn’t work as advertised and cancelled our Afrihost Pure 5G contract after 16 months of being patient with them as they investigated and escalated! The cherry on top is they refuse to return our money for the rest of the month when it is their service that doesn’t work!! Be warned folks, this service is not reliable at all!! You will regret it!

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