Afrihost Rep

phly

phly

Expert Member
#1
Joined
Mar 13, 2013
Messages
1,116
#1
Good Day,

Any afrihost ninjas around or are folks still on holiday?

I have a pressing issue and I keep getting tossed from pillar to post.

Help!
 
AfriGuy

AfriGuy

Afrihost
Staff member
Company Rep
#2
Joined
Jun 12, 2013
Messages
13,753
#2
phly said:
Good Day,

Any afrihost ninjas around or are folks still on holiday?

I have a pressing issue and I keep getting tossed from pillar to post.

Help!
Click to expand...
Hey phly, sorry for the delay here :(

Please drop me a PM and I will help you out right away! :thumbsup:
 
phly

phly

Expert Member
#3
Joined
Mar 13, 2013
Messages
1,116
#3
AfriGuy said:
Hey phly, sorry for the delay here :(

Please drop me a PM and I will help you out right away! :thumbsup:
Click to expand...
No worries, I sent a pm through to another afrihost rep explaining my issue and this is after calling into the customer care center. I am still awaiting feedback but it wont hurt to drop you a PM.
 
AfriGuy

AfriGuy

Afrihost
Staff member
Company Rep
#4
Joined
Jun 12, 2013
Messages
13,753
#4
phly said:
No worries, I sent a pm through to another afrihost rep explaining my issue and this is after calling into the customer care center. I am still awaiting feedback but it wont hurt to drop you a PM.
Click to expand...
Thanks, I will follow up on it for you now. :)
 
Dianysis

Dianysis

Expert Member
#6
Joined
Oct 30, 2014
Messages
1,738
#6
As a matter of interest - do the AH reps still offer assistance on myBB as I can't seem to find the dedicated feedback threads?

I also tried live chat on their website - waited an hour without anyone connecting to help.
 
AfriGuy

AfriGuy

Afrihost
Staff member
Company Rep
#7
Joined
Jun 12, 2013
Messages
13,753
#7
Dianysis said:
AfriGuy - sent you a pm.
Click to expand...
Dianysis said:
As a matter of interest - do the AH reps still offer assistance on myBB as I can't seem to find the dedicated feedback threads?

I also tried live chat on their website - waited an hour without anyone connecting to help.
Click to expand...
We do indeed still offer assistance. I will follow up on your PM right away and look into it now. Please expect a response shortly.
 
B

Brenden_E

Expert Member
#13
Joined
Aug 30, 2006
Messages
4,108
#13
Dunno what on earth is going on at Afrihost. It's like a complete support meltdown. Been trying to get a ticket logged to have my fibre line repaired. After calling them there's no action and they can't confirm if it's indeed been logged. This is happening to live chats.

Seriously worrying.

1549465198722.png
 
Dianysis

Dianysis

Expert Member
#14
Joined
Oct 30, 2014
Messages
1,738
#14
Hey AG - I requested an upgrade on my line to 20 mbps. I am quite keen to know the progress of this? I have pm'd you the details.
 
B

bradz

Well-Known Member
#15
Joined
Nov 25, 2009
Messages
429
#15
Support is very poor, I am getting very frustrated with Afrihost now :mad::mad:. Logged a ticket PVI-846-40226 on Thu, 24 Jan 2019 at 17:04 which is ignored only after multiple contacts from myself is it answered on 29th, issue temporarily fixed on the 1st, within a few hours same issue happened again, re-oponed the ticket on the 1st, 7 days have passed and not even the courtesy of a response with an update from Afrihost. 14 days and still not resolved, really shocking. Feedback would be nice!! @AfriGuy
 
AfriNatic

AfriNatic

Afrihost Rep
Staff member
#17
Joined
Nov 18, 2016
Messages
646
#17
bradz said:
Support is very poor, I am getting very frustrated with Afrihost now :mad::mad:. Logged a ticket PVI-846-40226 on Thu, 24 Jan 2019 at 17:04 which is ignored only after multiple contacts from myself is it answered on 29th, issue temporarily fixed on the 1st, within a few hours same issue happened again, re-oponed the ticket on the 1st, 7 days have passed and not even the courtesy of a response with an update from Afrihost. 14 days and still not resolved, really shocking. Feedback would be nice!! @AfriGuy
Click to expand...
I have gone through your ticket and I can totally understand where you are coming from. I know how annoying this can be. I am not sure why it has taken so long for your ticket to be answered.

I am busy reaching out to the person who was handling this and I will try and get somebody to call you to give you some constructive feedback.
 
B

bradz

Well-Known Member
#18
Joined
Nov 25, 2009
Messages
429
#18
AfriNatic said:
I have gone through your ticket and I can totally understand where you are coming from. I know how annoying this can be. I am not sure why it has taken so long for your ticket to be answered.

I am busy reaching out to the person who was handling this and I will try and get somebody to call you to give you some constructive feedback.
Click to expand...
Still not fixed!!!
 
Deetz

Deetz

Well-Known Member
#20
Joined
Mar 6, 2018
Messages
139
#20
Still pathetic... Been on the phone holding for 34 minutes. Also been waiting for a online portal support request to be accepted after 40 minutes of "Connecting...."
@AfriNatic what do you say about this great service?!
 
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