The last month or two my 10meg uncapped ADSL line has been acting up strangely, peaking at 8 meg on speedtests to the MTN server (but 1.5-2 mbps to Vodacom datacenter). YouTube/Vimeo buffers eventually, matters not whether it's 144p, 240p or 1080p. For some short peaks it often seems fine but within minutes it's back to the stone age with speeds regularly down to 256 kbps. Radio streaming with no other traffic concurrently even stutters. For what it's worth, my usage is very low on my account.
Hours of cell phone time to the call center have resulted in the same pattern over and over:speak to a different person who stabilizes the line (and 10 meg or 4 meg made no difference really) and leaves it at that, seemingly ignoring the detail about the call which has to be painstakingly repeated with every call. Send detail with trace routes and what not with no response.
Telkom technician came and went. Promises from support representatives to return calls have come and gone just as well without any action (other than a delayed closing of calls on their desks). Today another representative (Sephiso Ndlamini) promises to call me back at an agreed time and to take the matter up with a developer (supposedly some senior technical person) and send me an email confirming such. It doesn't happen and when I call in and win the lottery by speaking to the same oke he plainly recons that the guy I spoke to earlier had left (later on he admitted to speaking to me earlier this afternoon)
I am afraid that Afrihost cannot seriously expect any goodwill when their customer representatives plainly lie and if technical detail over numerous calls and emails seems to loose its relevance every single time.
Hours of cell phone time to the call center have resulted in the same pattern over and over:speak to a different person who stabilizes the line (and 10 meg or 4 meg made no difference really) and leaves it at that, seemingly ignoring the detail about the call which has to be painstakingly repeated with every call. Send detail with trace routes and what not with no response.
Telkom technician came and went. Promises from support representatives to return calls have come and gone just as well without any action (other than a delayed closing of calls on their desks). Today another representative (Sephiso Ndlamini) promises to call me back at an agreed time and to take the matter up with a developer (supposedly some senior technical person) and send me an email confirming such. It doesn't happen and when I call in and win the lottery by speaking to the same oke he plainly recons that the guy I spoke to earlier had left (later on he admitted to speaking to me earlier this afternoon)
I am afraid that Afrihost cannot seriously expect any goodwill when their customer representatives plainly lie and if technical detail over numerous calls and emails seems to loose its relevance every single time.
