Afrihost support making my experience worse

K

Komodo

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Decided to make a dedicated thread!

Knocking my head against the wall with Afrihost Fibre for the past few weeks.

1) Experience terrible ping in CSGO Matchmaking during the evening (100+ when my friends are all on 5 ping). This is with no other devices on the network. During day time, ping is 5 both on the new and old package I was on.
2) Upgrade my level of fibre in the clientzone to check whether or not that is the issue. First need to convince Afrihost support that this actually did occur as my line went from 40mb to 10mb Priority fibre makes no difference.
3) Somebody in Afrihost enables OTP authentication on my account. The number the OTP goes to is not mine and never has been. But, I can receive SMSs on my phone to rate their service on the number I actually do have. Now I am locked out of my own account and need to provide loads of proof to get an OTP service I never asked for working.

This has officially become a circus.
 
Plenty of complaints about Afrihost, just look around the forum.
 
Komodo said:
Decided to make a dedicated thread!

Knocking my head against the wall with Afrihost Fibre for the past few weeks.

1) Experience terrible ping in CSGO Matchmaking during the evening (100+ when my friends are all on 5 ping). This is with no other devices on the network. During day time, ping is 5 both on the new and old package I was on.
2) Upgrade my level of fibre in the clientzone to check whether or not that is the issue. First need to convince Afrihost support that this actually did occur as my line went from 40mb to 10mb Priority fibre makes no difference.
3) Somebody in Afrihost enables OTP authentication on my account. The number the OTP goes to is not mine and never has been. But, I can receive SMSs on my phone to rate their service on the number I actually do have. Now I am locked out of my own account and need to provide loads of proof to get an OTP service I never asked for working.

This has officially become a circus.
Click to expand...

Just replied on one of the other threads you posted this on. We're already dealing with you on Twitter - please let us know where you would prefer to chat to us :)
 
Dude,
Do yourself a favour and move with your wallet...
Go look how many complaints there are here about Afrihost - they should seriously give up as being an ISP
 
I am also having the same issue. They just decide to activate OTP on my account. Support is useless and requesting docs which I have sent and now it's been almost 24 hours of silence.
 
Advocator said:
I am also having the same issue. They just decide to activate OTP on my account. Support is useless and requesting docs which I have sent and now it's been almost 24 hours of silence.
Click to expand...

Can you please send me your ticket reference number so that I can check what's going on.
 
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