afrihost support unreachable

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morris

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Does anyone know what is going on at Afrihost? I have been unable to reach their support since the 1st. Not on Whatsapp, no response, email, no reply and phone, no answer, even after an hour of holding. I have multiple issues and cannot get hold of anyone.
 
morris said:
Does anyone know what is going on at Afrihost? I have been unable to reach their support since the 1st. Not on Whatsapp, no response, email, no reply and phone, no answer, even after an hour of holding. I have multiple issues and cannot get hold of anyone.
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Hi.

We apologise, we are having an influx of support requests due to the EC and WC Frogfoot outages and some billing queries.

Is there anything I can assist with?
 
I have been struggling for 3 days to get support. Your apologies does not help. Who can I contact on what number to get help? No one is answering your phones. Whatsapp support is offline most of the day. And no response on email.
 
morris said:
I have been struggling for 3 days to get support. Your apologies does not help. Who can I contact on what number to get help? No one is answering your phones. Whatsapp support is offline most of the day. And no response on email.
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WhatsApp is online, please initiate a chat at +27 71 883 5005

Our support toll free number is 0800 011 000 or you can log a call back from clientzone.
 
Here is the message I have been getting most of the time on whatsapp. Middle of day, multiple times during the day over the last 4 days:

Thanks for reaching out to us on WhatsApp. Our team is currently offline. Please visit the Afrihost Help Centre (https://help.afrihost.com) for immediate help.
 
I call the phone number and the call is answered. It does not matter what department i choose it stays on hold, even if I hold for an hour.
 
I reply to the tickets I logged on the portal, via email, and I receive no feedback. I check on the portal and the tickets I logged has gone missing.

Your support is terrible to say the least.

[#YQB-693-44180] = Complaint about bad service - no feedback
[#KVY-305-74489] = Charged for a product I did not order - Two months ago I logged a similar ticket. It is still not resolved.
[#RME-662-10120]: = Fibre offline - It has been offline since the 31st with me being unable to get support. Now I am being told the router you sent me is configured wrong and I need to go to site to reconfigure it. I am 2000km away. Service is still dead but I am being billed for it.

And that are just some of the tickets i have logged.
 
morris said:
I reply to the tickets I logged on the portal, via email, and I receive no feedback. I check on the portal and the tickets I logged has gone missing.

Your support is terrible to say the least.

[#YQB-693-44180] = Complaint about bad service - no feedback
[#KVY-305-74489] = Charged for a product I did not order - Two months ago I logged a similar ticket. It is still not resolved.
[#RME-662-10120]: = Fibre offline - It has been offline since the 31st with me being unable to get support. Now I am being told the router you sent me is configured wrong and I need to go to site to reconfigure it. I am 2000km away. Service is still dead but I am being billed for it.

And that are just some of the tickets i have logged.
Click to expand...
Tickets goes missing in Clientzone when it was automatically moved to the specialized support queue for your query. ie. when a fibre ticket is allocated to their fibre operations queue for attention.

Sometimes WhatsApp system closes when there is a holding time upwards of 2 hours due to queued chats.

If you want to skip the queue, sign up for Afrihost Max.
 
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