What is going on at Afrihost?

M

miellies

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Feb 22, 2016
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I have had difficulties to get a IP assigned that is accessible from outside (type of work that I do requires it) and I have had a real poor experience with Afrihost regarding it.
On a Saturday night, i loose connectivity and then, I managed to get it sorted, as Afrihost while I was waiting for the "support" they decided to stop issuing dhcp leases to me. Got the old I I needed back after masking the wan interface to use the old mac address (no response from support and I needed to get back online).
Now today, again, support is unable to assist me to open up port 25 that I need, saying its the last mile provider. Fine, just get it done.
Then, they change my ip again, screws up hours of work as the connections were terminated, and STILL no response from them.

I swear, are you trying to get me to move? Your support quality I cannot mention here what the level is, as I would get banned.
Now this new ip, is still not usable and its worse than before.
And now I go through 4 additional hops to get out. Why, what are you doing with the traffic?

Is this just me or should I just cut my losses and leave them after 10 years?
 
Business user that I know also has reported the same issues in the last few weeks, so doesnt seem isolated.
 
miellies said:
I have had difficulties to get a IP assigned that is accessible from outside (type of work that I do requires it) and I have had a real poor experience with Afrihost regarding it.
On a Saturday night, i loose connectivity and then, I managed to get it sorted, as Afrihost while I was waiting for the "support" they decided to stop issuing dhcp leases to me. Got the old I I needed back after masking the wan interface to use the old mac address (no response from support and I needed to get back online).
Now today, again, support is unable to assist me to open up port 25 that I need, saying its the last mile provider. Fine, just get it done.
Then, they change my ip again, screws up hours of work as the connections were terminated, and STILL no response from them.

I swear, are you trying to get me to move? Your support quality I cannot mention here what the level is, as I would get banned.
Now this new ip, is still not usable and its worse than before.
And now I go through 4 additional hops to get out. Why, what are you doing with the traffic?

Is this just me or should I just cut my losses and leave them after 10 years?
Click to expand...
Hi.

Hi, we are sorry to hear about your experience and understand how frustrating this has been. Please send me a PM with your account details, and we will investigate.
 
LOL

No service again this morning, was cut off 3 times last night, and this crap has been ongoing for weeks.
I have just submitted my cancellation for this non working whatever u wanna call this that's not internet but wants to be called internet.

STAY AWAY FROM THEM AVOID DISAPPOINTMENT AND NON-EXISTENT SERVICE LEVELS

10 years, Sayonara afrohost
 
miellies said:
LOL

No service again this morning, was cut off 3 times last night, and this crap has been ongoing for weeks.
I have just submitted my cancellation for this non working whatever u wanna call this that's not internet but wants to be called internet.

STAY AWAY FROM THEM AVOID DISAPPOINTMENT AND NON-EXISTENT SERVICE LEVELS

10 years, Sayonara afrohost
Click to expand...
im with Vox + Vumatel

over the past few years ive had 2 outages and one issue with my router where they had to send someone out to swap it - all 3 were resolved within a few hours

Vox has a really cool VOIP feature called Vobi
 
icantchooseone said:
Jan

Thread 'Afrihost hit by outage - 28 July 2026'

Afrihost customers hit by Internet outage

Numerous Afrihost fibre broadband subscribers reported problems with their home Internet connections on the evening of Tuesday, 28 July 2026.

Afrihost informed customers shortly after 20:00 on Tuesday that it was facing a major outage in Johannesburg.
Click to expand...
Jan

Thread 'Afrihost hit by outage - 28 July 2026'

Afrihost customers hit by Internet outage

Numerous Afrihost fibre broadband subscribers reported problems with their home Internet connections on the evening of Tuesday, 28 July 2026.

Afrihost informed customers shortly after 20:00 on Tuesday that it was facing a major outage in Johannesburg.
 
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