vangend
Well-Known Member
I currently have a cloud server and ADSL from Afrihost, so far no complaints. But yesterday I ordered another cloud server, between the kids running around me and configuring the server I screwed up and lost connectivity to the server. So I opened a ticket to ask for a restore. I also use another hosting company and I can restore the vps server in a few minutes if needed. Most of the time when I log a ticket with other hosting companies I normally get some sort of response within an hour or two, not with afrihost.
When I did not get any response from them after about 3-4 hours I logged in to the system and noticed the ticket has not even been assigned to anyone. So I filled in the cancellation from, when I got a reply about the cancellation I mentioned that I will not cancel the service if they can fix the problem by 9 pm, two hours. 21:05 I only got a response from the original ticket, 8,5 hours after I opened it. I think that is very slow.
I am still not sure what the progress is on resolving my ticket, but even after requesting an update on the progress still no more feedback.
When I did not get any response from them after about 3-4 hours I logged in to the system and noticed the ticket has not even been assigned to anyone. So I filled in the cancellation from, when I got a reply about the cancellation I mentioned that I will not cancel the service if they can fix the problem by 9 pm, two hours. 21:05 I only got a response from the original ticket, 8,5 hours after I opened it. I think that is very slow.
I am still not sure what the progress is on resolving my ticket, but even after requesting an update on the progress still no more feedback.
